โรงแรม 3 ดาว ในเวสต์มิดแลนด์ สหราชอาณาจักร

Here's I am extremely disappointed with my stay at Britannia Hotel Coventry. I paid extra for a late checkout until 12:00 noon because I specifically wanted to rest and sleep longer. However, despite paying for this service, room service entered and disturbed my sleep in the morning. After that, a manager came and insisted that my checkout time was 10:00 AM. I explained multiple times that I had paid for a late checkout, and she left. Just five minutes later, another staff member came to my room saying there was no record of the late checkout. I was never given a receipt by the night staff, but I showed my bank statement as proof of payment. He left, then came back again to check the payment time before finally confirming that I had actually paid. What was the point of paying extra for a late checkout if I was going to be disturbed repeatedly? Instead of relaxing, I felt like I was being treated as if I had done something wrong or was trying to avoid paying. The real issue was clearly the hotel's internal communication. Either the night staff failed to update the system or they failed to provide me with a receipt. Once I had shown proof of payment, the staff should have checked their records properly instead of repeatedly knocking on my door and interrupting my rest. This was a very frustrating experience. The staff were unhelpful, communication was poor, and the service I paid extra for was not respected. I would not recommend this hotel and will not be staying here again.

อีเมลกดดันที่น่ากลัวในการเช็คอินออนไลน์ - ซึ่งฉันละเลย - พนักงานต้อนรับที่ร่าเริงและมีประสิทธิภาพจองฉันแม้ว่าจะได้รับอีเมลหนึ่งวันหรือมากกว่านั้นซึ่งแสดงให้เห็นว่าการไม่ได้เช็คอินออนไลน์อาจทําให้เกิดปัญหา ลิฟต์เพียงตัวเดียวที่ทํางาน (ดูเหมือนปัญหาระยะยาว) จัดสรรห้องบนชั้น 5 - ทางเดินปูพรมอย่างดี สะอาด และค่อนข้างหรูหรา! ห้องพักได้รับการอัพเกรดอย่างชัดเจนดีมากมีห้องน้ําหรูหราทีวีขนาดใหญ่ที่ง่ายต่อการเจรจากาต้มน้ําและ T มากมายกาแฟและนม - ชื่นชม เครื่องทําความร้อนที่มีประสิทธิภาพเตียงที่สะดวกสบาย แต่มีหมอนเพียงใบเดียวและไม่มีอะไหล่ ใช้เวลา 7 นาทีในการไปถึงแผนกต้อนรับ เช้าเป็นลิฟต์เพียงตัวเดียว ช้ามาก vfm ที่ยอดเยี่ยม แต่พวกเขาต้องจัดลิฟต์อย่างถาวรและหยุดขู่ว่าการไม่ได้เช็คอินออนไลน์อาจทําให้เกิดปัญหา - แนะนําจริงๆ

The hotel was exceptionally clean and well-maintained, with a modern and stylish feel throughout. The staff were warm, welcoming, and very helpful, which made the stay even more enjoyable. Its location right in the city centre was perfect, everything was easily accessible, making it a great choice for convenience and comfort. I would definitely stay here again.

This hotal was lovely we had to do a late check in after 9 clock as we got hear late but the staff service was fantastic very helpful and very polite would definitely stay hear again breakfast was a buffet breakfast help your self the only thing they didt have was fried eggs but they had scrambled egg thy had tea coffee hot chocolate machine and also help your self to apple juice orange juice lots of staff around clear area were people had been ready for other people to sit as have breakfast area was nice clear room was clear and tidy nice shower and toilet room beds comfortable had a family room with a double bed and a sofa bed .

Firstly, the staff we encountered were lovely, very accommodating and helpful. The reception entrance was promising, being bright and modern with a very pleasant receptionist and smooth check in. However, our room lacked appeal, comfort or anything that made one wish to stay in it for longer than a night. To be fair, we were asked twice on check in, if we would like to move to a different floor. I jokingly asked if there was a problem with the room we'd been allocated but was told no. We were allocated Room 7. Whilst it appeared clean to the best the facilities allowed, it was unpleasant. The bottom of the bathroom door appeared water damaged and rotten. The sink was cracked. The radiator was rusted by urine splashes as situated beside the toilet and the shower was situated in a recess with no curtain or screen, so quickly spilled on to the floor making the bath mat soaked. The lock on the bathroom door didn't work. There was no hair dryer. Only one USB point within the very small TV which only charged if it was on. Being on the ground floor, our window opened out on to the narrow walk way and one poor man walked into it on his way to reception. SatNav instructions take you to a dead end further down the road and several attempts at finding our way around the God awful roundabout eventually led us to a very small parking area at the front of the hotel. Breakfast at 9.00 pm was initially disappointing. One plate was available, no bread for the toaster, no milk for the cereals. One sausage, no beans, no bacon. More food did eventually appear, as did plates, and it was very nice. The croissants and pastries were lovely too. The coffee machine was good. As mentioned, the staff were very good and we requested an iron which was bought to us quickly with a board by a lovely young man. The bed was awful. Rock hard and not much comfort from a meagre duvet that was so thin that initially we thought it had been forgotten. Anyway, one night, cheap and basic. Served its purpose but would look elsewhere and pay more. Think we were just unlucky.

5 stars. Exceptionally clean room, outstanding staff and an unbeatable location. Everything you need is within walking distance and the surrounding shops and amenities make it the perfect spot. Friendly people throughout and an altogether excellent stay. Highly recommended.

Really unsatisfied with the cleanliness of the room, there was a huge amount of dust anywhere that I was sneezing continuously. Also, the most disgusting thing were the bedsheets, stained with yellow spots! I asked for a new set of bedsheets and the reception gave them to me and I had to put them on, because there was no one of the cleaning team to do it. Very very very unsatisfied.

Location is perfect. It is in the city center. Next door is Grand Central shopping mall and Bullring. And the New Street Train station is below Bullring. Chinatown is only 10 mins walk away. We have booked a 2 single-bed room and the beds are very narrow and soft mattresses. However the room is clean. You are required to inform the reception to have the room clean up which is a bit strange. And the reception doesn't usually have someone attend. You will need to ring the service bell in order to have someone to help. The key cards sometimes is a problem. The reception could only issue one key card when we checked in. And we only be able to issue the 2nd card the next day. I think it might be the problem with the system.

I enjoyed, the views of the city, and the ability to see my car in the car park below, the room was clean, the wifi was easy to connect to, and the bed although, firm, was comfortable. Breakfast was good with a varied choice, I did have to swap out my chair at the table however as the one I had felt much too low for eating..

airport hotel 200 meters from terminal so that is really good, breakfast is OK and the IBIS restaurant is good but basic, with plastic chairs and small tables. Hygiene could be better, the air vent in the bathroom was super dirty, beds are good, and the rooms have a desk with a chair so you can check up on your emails, rooms are also quiet, no aeroplane noises or anything