A fantastic hotel, with a Southeast Asian-inspired jungle in the lobby. It was very fun to be in such a unique hotel. The hotel seems to be split into three sections - savannah, sea, and forest. The corridors and rooms in all three were very nicely decorated with the artwork and carpets matching the theme. The staff were lovely and very helpful. The breakfast was delicious with many options and the hot pot dinner was a real highlight.
Ok, location is good, because all the luxury brands are directly downstairs, but hey if you're not there to splurge, no point~ because getting to other popular shopping malls or tourist attraction, there's just no advantage. You may think you get VIP or warm greeting service, but honestly... only if you're lucky AND SEEN and if it's like from 12pm to 3pm? Cause i think that's when their staffs are alert. Next on, check-in is normal, nothing special, remember to pay a deposit. Next on, going to your room, someone will help you with your luggage to your room, which is great, because the floor is so carpeted it is hard to drag the luggage if it's really huge and heavy. Next on, the room... I have so much to comment. First of all, furniture looks old. Toilet is great (+1 point) because it is indeed the biggest and most spacious one i have seen. The cleaning folks does a good job cleaning the toilet BUT! i just cannot understand why can't they just change the smelly damped pillows???????? it's already there when we first checked in. It smells horrible, like your teenage cousin's wet sock after soccer practise in a shoe that never dried after washing. Gross! The really funny part is, you would imagined for such a huge room, the TV would be reasonably sized considering the distance from the bed. HAHAHHAHA, it's so small. I finally understand what it means by 'when someone is speechless, they really would laugh'. 人在无语的时候真的会笑. Like, you are a 5 star luxurious hotel but you can't give a bigger TV that has more modern functions???? Am i still living in the 2000s? Ok fine, maybe they have no budgets for upgrade, fine... It's not like we travel halfway across the globe to watch TV in bed. Next, TAKEAWAYS. Like this really made me so angry, they literally take no responsibility in helping you bring up the food. I mean I don't mind going down to take it myself but let me know i have to! They literally left my stuff there 30 mins until i called them. And the ridiculous part was the delivery guy actually took a photo to show me how he had already passed it to a staff and informed them to deliver it up! Next, their restaurant. Paid for a course meal, and instead of the dishes being served up one after another, they served everything up at one go... wow, ok fine no big deal. BUT dessert took 30 mins and not served. Do you know what is a coursed meal? Do you need to retrain your staffs? Do you think we could have finished the dishes so quickly? Aren't we supposed to savour the dishes and take our time because your head chef took time to design the menu and wine pairings? Like your service really defeats all purpose of us opting to have dinner there. So the irony is we were rushed through our food; we literally felt like we had to speed up because what if the dishes went cold. Then they took forever to serve dessert and we already told them we need had a movie coming up and we were running late. BAD SERVICE.
Overall, my review for this hotel is that, you're lucky you HAD GOOD REPUTATION & BRANDING in the past, but you are FRAILING. You do not deserve 5 star in almost all areas non-related to location. Yes, you may be considered luxurious because you're at the most prime area of Shenyang but so what? Your service and facilities are at most mid-range 4 star. Even 4 star hotels now have robots that would deliver takeaways and TV bigger than yours, and their pillows are clean, what an absolute joke. OK, maybe let's not get so negative, last redeeming factor: you do have a nice view of the city. For service, you may want to learn from your peers like Sofitel, Atour or Serendipidia. You're welcome.
โรงแรมใกล้Dandong Wanda Plaza Commercial Circle,ตานตง38.7% ของนักท่องเที่ยวเลือกพื้นที่นี้
ผผู้เข้าพัก2026.02.27
Manager Joey speaks excellent English. She introduced the bathtub and the phone in the room to us, explaining how to use them. She also recommended many local restaurants in Dandong. We went to have barbecue there. The taste was very special and it was a self-service style. The view from the room was great, with a nice cityscape outside the window. It was a pleasant business trip.
โรงแรมใกล้Qingniwaqiao and Dalian Railway Station,ต้าเหลียน6.2% ของนักท่องเที่ยวเลือกพื้นที่นี้
ผผู้เข้าพัก2026.03.08
Pullman Dalian is an excellent hotel, especially because of its location. Many great restaurants, a night market, and the Pavilion shopping mall are all within walking distance. There is also a Lawson convenience store nearby that operates 24 hours, which makes it very convenient to buy anything you might need.
The staff were also extremely kind and helpful. In particular, a staff member named Cathy who assisted us with check-in and check-out left a very strong impression. During our trip it happened to be our birthday, and Cathy kindly celebrated with us by preparing a cake and even helping us arrange a late check-out. She greeted us with a warm smile and made us feel very comfortable throughout our stay. Since it was our first time visiting Dalian, her kindness helped us enjoy the trip with peace of mind.
The housekeeping staff were also very thoughtful. The night before we had a few beers and left the studio area a bit messy, but the room was cleaned and organized perfectly the next day. We really appreciated their effort.
In addition, the beer pub located on the B1 floor was also excellent. They had live music performances, and one of the singers even sang a Korean song for us. We were very touched and truly grateful for the experience.
Dalian itself seems like a wonderful travel destination, with great food, plenty to see, and very friendly people. If any of my friends plan to visit Dalian, I will definitely recommend staying at Pullman. And if I come back to Dalian again, I will certainly book Pullman again as well.
โรงแรมใน Qingniwaqiao and Dalian Railway Station, ต้าเหลียน
ราคาต่อคืนเริ่มต้น:€ 62
9.2/10
ดีมาก
ผผู้เข้าพักThe hotel was great overall. We would recommend it. The service was impecable: Every time we needed something we would call the front desk and they would answer right away.
If we ordered food it would be delivered by a friendly robot directly to our door.
There were a couple of cleanliness issues: one was a stain of humidity in the bathroom, and the other was one of the coffee mugs which was improperly cleaned. (Photos below)