We had a very pleasant stay at Hilton Lanzhou City Centre. Many thanks to front office staff, Debbie who attended to us warmly and responsively. The hotel's location was good and the check-in was very fast. Our high-floor room was clean and comfortable, the best is, choice of pillows is granted. We thoroughly enjoyed the sunrise view of the city from our window. A point to note, the room window can only be unlocked by staff for cooler air flow as the central heating system is in operation for the current winter season. We also loved the fragrant of the toiletries. Buffet breakfast spread was tasty and varied. We spent a relaxing time enjoying our breakfast slowly.
ผผู้เข้าพักI had an absolutely wonderful stay. This hotel is very accommodating to foreign travelers. They did their best to communicate with our family to make sure they were happy and comfortable. The rooms are amazing and full of amenities. They have a restaurant downstairs and serve a large delicious breakfast each morning. They also have a movie subscription service with a nice selection of English movies as well. Fully enjoyed my stay and will definitely be staying again in the future.
ผผู้เข้าพักWe were not impressed, especially for the price. We've stayed at hotels that are similarly priced and expected much better.
To be fair, the hotel itself is beautiful. The architecture, the room interiors, and the breakfast and drinks to get were all very nice.
However, the problems started at arrival. We were told the afternoon tea was cancelled and the restaurant was fully booked because of an event. No one told us this in advance, which was very disappointing.
The check-in was disorganized. The receptionist (who was also the manager) turned away to help someone else while I was still talking to her. She didn't give us our room keys, saying the bell boy would open the door. But when we got to the room, the bell boy had to walk all the way back to get the keys. The bell boys were actually very friendly and helpful—the only good part.
To make things stranger, the female manager called me a few hours after we checked out. She asked how the event affected our stay. I was busy and rushing around, and the call worried me—I thought I had left something behind. Asking for our opinion after we left was too late. They should have asked us during our stay, or better yet, informed us before we even arrived.
So, while the place is beautiful, the poor communication and service ruined the experience. We wouldn't stay here again for the price.
โรงแรมใน Mingsha Mountain and Crescent Moon Spring, ตุนหวง
ราคาต่อคืนเริ่มต้น:€ 552
9.4/10
ยอดเยี่ยม
ผผู้เข้าพักNice hotel next to Tuanjie Xincun Metro Station Line 2, but not up to 5star level. We stayed for 3 nights, as I had prepaid. No English spoken either at the front desk or breakfast cafe. Room was on the 26th floor with a magnificent view looking South. Quiet room, smallish and with little hanging space and no safety box. Breakfast was Chinese and underwhelming. Nice indoor heated pool, but quite crowded with outsiders allowed to swim there. Fantastic gym with everything you could need and all to yourself. Probably stay here again for one night if the price was right. As a day trip, we went to Bingling Si. Take Metro to QiLiHe station on line 1. Walk east past KFC, take the 2nd pedestrian overpass, turn right then left after the touts near the public toilets. This is the Lanzhou West Bus Station. We caught the 9am bus for 23 yuan cash only and only available on the day. At the other end, organised a car for 4 people for 320 yuan. Last bus back at 5:30. It will leave earlier if full. Near QiLiHe station, great coffee place at 76 Jian Gong Xi Jie. Back from the bus station, past KFC, past Metro, left into Jian Gong Xi Jie. Try the 'dirty coffee '
LLee YH65We had a very pleasant stay at Hilton Lanzhou City Centre. Many thanks to front office staff, Debbie who attended to us warmly and responsively. The hotel's location was good and the check-in was very fast. Our high-floor room was clean and comfortable, the best is, choice of pillows is granted. We thoroughly enjoyed the sunrise view of the city from our window. A point to note, the room window can only be unlocked by staff for cooler air flow as the central heating system is in operation for the current winter season. We also loved the fragrant of the toiletries. Buffet breakfast spread was tasty and varied. We spent a relaxing time enjoying our breakfast slowly.
EEducondadoI really enjoyed my stay at the hotel, I had issues in another city so I had to go back to Lanzhou and I made my reservation in the last minute for just one night and the staff were very, very helpful! This was the best hotel we've stayed so far in this trip to China, everything was very clean and new, spotless! The breakfast was very good as well and It is very close to the airport.
I want to point one specific staff member that was very helpful, and her name is Cassy, she understood how tired we were after all unexpected events during the course of this day, It was late in the night when we arrived and she always had solutions to help us, she even gave me some tips to what to do in Lanzhou and made updates and answered any doubt I had, she also secured a late check out so we could have more time do rest.,
Even when she seemed very busy she was able to make time to help us. .
I feel so much gratitude for her and the staff.
Thanks!