ผผู้เข้าพักOur best hotel stay ever in terms of attentiveness of the staff. When we arrived, we were given snacks and hot drinks. The hotel is relatively new and everything is in top condition. The breakfast was delicious with local specialty. The laundry room has Haier washer and dryer with laundry detergent. All complimentary. There was even mountain bikes provided which we rode around the property to view the vegetable garden, the ducks and chickens. Highly recommended.
ผผู้เข้าพักWe were not impressed, especially for the price. We've stayed at hotels that are similarly priced and expected much better.
To be fair, the hotel itself is beautiful. The architecture, the room interiors, and the breakfast and drinks to get were all very nice.
However, the problems started at arrival. We were told the afternoon tea was cancelled and the restaurant was fully booked because of an event. No one told us this in advance, which was very disappointing.
The check-in was disorganized. The receptionist (who was also the manager) turned away to help someone else while I was still talking to her. She didn't give us our room keys, saying the bell boy would open the door. But when we got to the room, the bell boy had to walk all the way back to get the keys. The bell boys were actually very friendly and helpful—the only good part.
To make things stranger, the female manager called me a few hours after we checked out. She asked how the event affected our stay. I was busy and rushing around, and the call worried me—I thought I had left something behind. Asking for our opinion after we left was too late. They should have asked us during our stay, or better yet, informed us before we even arrived.
So, while the place is beautiful, the poor communication and service ruined the experience. We wouldn't stay here again for the price.
โรงแรมใน Mingsha Mountain and Crescent Moon Spring, ตุนหวง
ราคาต่อคืนเริ่มต้น:€ 592
9.4/10
ยอดเยี่ยม
ผผู้เข้าพักNice hotel next to Tuanjie Xincun Metro Station Line 2, but not up to 5star level. We stayed for 3 nights, as I had prepaid. No English spoken either at the front desk or breakfast cafe. Room was on the 26th floor with a magnificent view looking South. Quiet room, smallish and with little hanging space and no safety box. Breakfast was Chinese and underwhelming. Nice indoor heated pool, but quite crowded with outsiders allowed to swim there. Fantastic gym with everything you could need and all to yourself. Probably stay here again for one night if the price was right. As a day trip, we went to Bingling Si. Take Metro to QiLiHe station on line 1. Walk east past KFC, take the 2nd pedestrian overpass, turn right then left after the touts near the public toilets. This is the Lanzhou West Bus Station. We caught the 9am bus for 23 yuan cash only and only available on the day. At the other end, organised a car for 4 people for 320 yuan. Last bus back at 5:30. It will leave earlier if full. Near QiLiHe station, great coffee place at 76 Jian Gong Xi Jie. Back from the bus station, past KFC, past Metro, left into Jian Gong Xi Jie. Try the 'dirty coffee '
SSeo KHNothing to complain about the hotel,room size good,fantastic breakfast,swimming pool & gym nice,located near metro station. However the room temperature was terribly warm as it was using central heating system and cannot be adjusted. Requested for a fan and had a window opened but nothing help to cool down the room temperature.