This Hotel went over and beyond to provide us with an excellent service. Marco at the reception helped us in finding things we needed online and to be delivered at our room...in less than one hour! We had a minor issue with the toilet but Marco made someone to fix it in 5 minutes. Also, a driver was made available to bring us to the train station, all this thanks to Marco who organized this for us. We recommend this Hotel 100% if you are staying in Xining. Thanks to Marco and the staff of the Holiday Inn Express Xining Railway Station.