Overall, a perfectly okay hotel. The good parts were the large apartment and the amenities the hotel offers. However, the hotel needs to improve its standards in many areas to live up to what it promises.
For example, the service at breakfast was a disaster. Every morning when you came down for breakfast, lots of food items were gone and they didn’t restock them until you got angry.
The apartment is large and offers all sorts of things, but when you actually try to use something like the TV in the bedroom or the oven, neither works.
When you try to order lunch or drinks offered at the pool area, many things are out of stock. Even something as simple as fruit or rice is unavailable.
The cleaning was okay but not perfect, as they often forgot to refill things like water in the room.
The location is okay; the hotel is about a 15-minute walk from Penang Cenang, which is the center. However, we found it nicer to stay a bit away from Penang Cenang because it’s quieter.
As mentioned, a large hotel complex that also has regular residences that have bought apartments in the area, but there’s still a lot the hotel needs to work on.
JJess and familyOverall, a perfectly okay hotel. The good parts were the large apartment and the amenities the hotel offers. However, the hotel needs to improve its standards in many areas to live up to what it promises.
For example, the service at breakfast was a disaster. Every morning when you came down for breakfast, lots of food items were gone and they didn’t restock them until you got angry.
The apartment is large and offers all sorts of things, but when you actually try to use something like the TV in the bedroom or the oven, neither works.
When you try to order lunch or drinks offered at the pool area, many things are out of stock. Even something as simple as fruit or rice is unavailable.
The cleaning was okay but not perfect, as they often forgot to refill things like water in the room.
The location is okay; the hotel is about a 15-minute walk from Penang Cenang, which is the center. However, we found it nicer to stay a bit away from Penang Cenang because it’s quieter.
As mentioned, a large hotel complex that also has regular residences that have bought apartments in the area, but there’s still a lot the hotel needs to work on.