직원들이 친절하고 좋음. 방은 깨끗함. 샤워실도 괜찮은데 약간 하수구 냄새가 올라옴. 세탁기와 건조기가 있어 좋은데 각 1대라서 기다려야함. 손님들중에 예의없이 큰소리로 장시간 떠드는 사람들이 있는데 호텔측이 주동적으로 대응을 하지않아 직접 불만을 제기해야 함. 주변에 먹자골목이 있어서 좋음.
JJessica MellicaUnfortunately my experience wasn't good. Hot water didn't work, it was only warm. I did it in the afternoon anyway but ny boyfriend waited untill 11pm.
Elettronic key of our room never worked. We always had to call someone to open our room.
About water problem they said there was an issue in all the hotel and they can fix it the next morning.
We could not find a standard queen bed room, they have queen room just very expensive and for cheaper price they have only twin rooms.
We paied a full amount for the night we staied but we didn't have full 100% service we should receive from the booking. They suggest us a refund to change hotel but it was so late and we are travelling with bicycles, after a ride of 150km we were too tired to move in another location during the dark at 10pm. We just needed a hot shower and a bed to sleep.
Finally we received a 100 cny caution back, and the next morning ladies at reception gave us 6 small bottle of water to apologize.
I'm really upset about nobody advise us about water issue during check in, so there was still time to move in another accomodation, especially for elettronic key, I can't understand why it's never worked. Be carefull for next booking about rooms at 5th level. I don't know if it's a problem only for foreign people or for everyone. Room price list are very expensive so, I think they have not a bad service.
Unfortunately it's the first time during my 32 years happened this, especially during my 27 days in China, all the issue where always well reserved. This time my experience was really stressful, I don't feel like to recommended it and I hope never happen again to other travelers.
Thank you anyway.
SScarletTheWandererI recently had the pleasure of staying at Tianzhu Hotel, located just an hour away from Lanzhou, and it was an incredible experience. From the moment I arrived, the hotel staff was friendly and welcoming, making me feel right at home. The spacious and well-appointed rooms were immaculately clean and provided all the amenities I needed for a comfortable stay. The on-site parking was also a plus, making it easy to come and go as I pleased.
But what really set Tianzhu Hotel apart was the great staff and fantastic breakfast. The food was fresh, delicious, and varied, with a wide selection of dishes to choose from. I also appreciated the hotel owner's personal touch, as he went out of his way to ensure that our stay was enjoyable.
Overall, I highly recommend Tianzhu Hotel for anyone looking for a comfortable and welcoming stay near Lanzhou. The staff, accommodations, and breakfast were all top-notch, and I would definitely stay here again on my next trip to the area.