JJessica MellicaUnfortunately my experience wasn't good. Hot water didn't work, it was only warm. I did it in the afternoon anyway but ny boyfriend waited untill 11pm.
Elettronic key of our room never worked. We always had to call someone to open our room.
About water problem they said there was an issue in all the hotel and they can fix it the next morning.
We could not find a standard queen bed room, they have queen room just very expensive and for cheaper price they have only twin rooms.
We paied a full amount for the night we staied but we didn't have full 100% service we should receive from the booking. They suggest us a refund to change hotel but it was so late and we are travelling with bicycles, after a ride of 150km we were too tired to move in another location during the dark at 10pm. We just needed a hot shower and a bed to sleep.
Finally we received a 100 cny caution back, and the next morning ladies at reception gave us 6 small bottle of water to apologize.
I'm really upset about nobody advise us about water issue during check in, so there was still time to move in another accomodation, especially for elettronic key, I can't understand why it's never worked. Be carefull for next booking about rooms at 5th level. I don't know if it's a problem only for foreign people or for everyone. Room price list are very expensive so, I think they have not a bad service.
Unfortunately it's the first time during my 32 years happened this, especially during my 27 days in China, all the issue where always well reserved. This time my experience was really stressful, I don't feel like to recommended it and I hope never happen again to other travelers.
Thank you anyway.
SScarletTheWandererI recently had the pleasure of staying at Tianzhu Hotel, located just an hour away from Lanzhou, and it was an incredible experience. From the moment I arrived, the hotel staff was friendly and welcoming, making me feel right at home. The spacious and well-appointed rooms were immaculately clean and provided all the amenities I needed for a comfortable stay. The on-site parking was also a plus, making it easy to come and go as I pleased.
But what really set Tianzhu Hotel apart was the great staff and fantastic breakfast. The food was fresh, delicious, and varied, with a wide selection of dishes to choose from. I also appreciated the hotel owner's personal touch, as he went out of his way to ensure that our stay was enjoyable.
Overall, I highly recommend Tianzhu Hotel for anyone looking for a comfortable and welcoming stay near Lanzhou. The staff, accommodations, and breakfast were all top-notch, and I would definitely stay here again on my next trip to the area.
ผผู้เข้าพัก*If you are going to Lanzhou …*
… this is the hotel to stay especially if you are an independent traveller!
Even before arrival we reached out to Li and she promptly promised to send a car to meet us upon arrival at Langzhouxi. The Tumendun metro station is right in front of the hotel. So is the bus stop which serves buses running to several Lanzhou attractions.
Aside from the obvious locational advantages the thing that strikes me most is the warmth and hospitality of the family running the place. Everyone from father, mother, 2 sons to DIL was eager to help with any questions that we might have. We couldn’t believe how patient they were in providing invaluable insights for the benefit of the tourist.
The room and bathroom were kept clean. Hot and cold water were readily available as well as a kettle.
We are grateful and would like to thank the whole family for treating us like family during our short stay here!