The hotel is located on a busy street, quite noisy in the evening and in the morning. Residents smoke right in the rooms and corridors, there is an unpleasant smell everywhere. There is no iron.
The mirrors are dirty.
The location is convenient in the center near popular streets
HHweiling OwThe place was hard to find. There are tonnes of shop lots at the bottom of one entrance, and the other entrance had a large open area with stairs that goes up. The security guard I asked did not recognise the name, and there is no obvious signs that I could pick up. (I cannot read mandarin). I dont think there was any other way aside from contacting the person via the app. Even if you found the entrance, there is no obvious reception area.
We had to ring the contact person on the Trip.com app, and I had family who could speak mandarin to help guide the rest of the process. He is helpful and quick to respond. He brought us through a metal door, to a dark alleyway with lifts inside. If we weren't in a group of seven, I would have worried about my organs at this point.
There was a bit of a juggle with my cousins and my side of the family. So I ended up staying in the THREE BEDROOM APARTMENT. The layout of the three bedroom apartment (located on the 18th floor) that we ended up in is similar to the two bedroom apartment with the lounge carved up to create a new bedroom. apartment is quick to respond. The two bedroom apartment (located on the 25th floor) felt bigger and cleaner, and had better views.
From here onwards, it is the review for the THREE BEDROOM APARTMENT: We ran out of toilet paper and had air-conditioning issues. The contact person is quick to respond and solve our issues. The beds are hard for my body that is use to a softer version. There is no daily cleaning services that suits us. They supply toothbrushes, shower caps, body and shampoo wash in the bathroom, and disposable towels. The towels can be reused during the time you are there, but they are meant to be thrown away so they dont have the responsibility to rewash the towels. We didn't use the swimming pool on the third floor as we were too busy. It is RMB4 per use. They also supply a singular giant bottle of water. I think it was 5 litres. The air conditioning units in all three rooms work. Our view is a live view of how Sanya people live in Sanya, families in another building, the locals sitting on their balcony on a hot day.
You get a couple of tags to tag into the building, out of the building, into the lift, and into the bedroom. There is also a code you can type in to get access into the building. When we left, the contact person helped us with getting a taxi to the hotel. It went through his account and we paid him cash rounding up to the closest amount. He did not want any more for helping us. He was extremely helpful.
This is one of the cheaper choices in Sanya - and my rating is for the price and location.
ผผู้ใช้ไม่ระบุชื่อI have mixed feelings about this place. The best part is the location. You are on a main road with many shops, restaurants and bus stops as well as the beach. I also liked the pool despite it being a little too shallow. The view from my balcony was also great.
One problem was cleanliness. Never walk around the room barefoot cause your feet will get dirty. It also looked like the crockery and kitchen utensils were not cleaned before I arrived. As you can see some of the utensils were dusty!
Hot water was another issue. Obviously you need hot water to properly wash your hands and dirty dishes. However I only had hot water in the shower, not in the kitchen nor bathroom sink.
This leads to my next issue which is service. I told the staff about the lack of hot water on the Friday and they said they would fix it at some point during the day while I am out with my friend. I come back at roughly 9pm to find out there is still no hot water. On Saturday morning I remind them to fix it before I go out again, hoping when I return I will have hot water. While I'm at the beach I miss a call from them. Turns out instead of fixing the issue, they want to move me to another room with hot water. When I return from the beach I saw the message and told them I am ready to move to the new room. But they replied saying I was too late and they gave the room to someone else. (If I did take that room, does that mean the other guest would have my room and have to suffer with cold water instead of me?) Instead of taking responsibility for not providing hot water or trying to fix it, the staff tried to blame me and said I can't get hot water cause I was too busy to answer their calls. When I pushed back on that comment their next excuse was that a lack of hot water is a common problem in Hainan? But then they said they would check if there was a free room with hot water the next day (Sunday). However, they never contacted me about that again so I just gave up trying. If they couldn't fix the problem, they could have at least offered me compensation but they didn't. This experience made me feel dismissed and unimportant as a paying guest.
To sum up, I wouldn't stay here again based on my experience. If they were to give me a room with hot water in the shower AND in both sinks, that's great. However, I would still have to deal with dirty floors and cookware + tableware. It's definitely not the worst place I've stayed in but regardless it didn't meet my standards so I still wouldn't stay here if I return to Sanya. Disappointing.
GGan Yung ChyanI kept cancelling room stay at Sanya Hua'erxi previously as I am afraid of encountering typhoons. My original plan was to stay at this hotel on 23 August 2025 but I cancelled the room stay because the typhoon shut Sanya down on 24 August 2025 and the high-speed train company informed me that there is no train service between Sanya and Haikou on 24 August. So, two days before I checked-in on 20 September 2025, I decided to re-book the fourth level room at Sanya Hua'erxi after knowing another typhoon will not hit Sanya and Hainan on 21 September 2025.
I thank receptionist Xiao Fang for arranging the room that faces Sanya Phoenix Airport runway. The airport is beautiful at night and during sunrise. The bed is comfortable. The toiletries are sufficient although there is no razor. I am very happy that I manage to spot planes on the rooftop and in the room. There are no dog barks and cock crows after the typhoon. The plane noise is bearable although ear bugs are available in the room.
I was the only guest to eat complimentary breakfast, a bowl of noodles without any fruit. The place to eat appears to be smaller that what is depicted on Trip.com. There are only two rows of tables and the drinks dispenser machine after the hotel entrance.
Sanya Hua'erxi (华尔汐酒店), formerly known as Hua'erxi Beauty Inn (华尔汐美宿), is of ten minutes' taxi ride from Sanya Phoenix Airport. It is located very near to Hinze Hotel. One-way taxi fare from the airport to this hotel costs 24.90 RMB. The hotel does not have its own shuttle van for return airport transfers. The transfers are by private car. Late check-out until 2 pm is not allowed but the guest can still go up to the roof for plane-spotting until 4 pm after storing the luggage at the reception desk.
The rooftop is only open when the guest requests Xiao Fang and other receptionist to open the rooftop. There are no official opening hours of the rooftop.
There are no lamp posts along Fenghuang Road. It is advisable to only walk outside the hotel after 6 am when the sun rises.
ผผู้ใช้ไม่ระบุชื่อWe visited the homestay and it felt really homely.
However, there are some shortcomings which i personally don’t feel very pleasant about.
We reached there earlier than the supposedly check-in time as the flight was a redeye flight, we were told to wait. During waiting, we were told to fill up the visitor form but some of our phones can’t do the submission due to unreceived OTP.
Also, this is a residential apartment so Taobao items are not kept at front desk. It’s delivered to nearby pickup point which can be across the street or at the edge of the area.
Before entering the residential building, security guard will request for your details, once again. And every time you enter you have to get access from security. This is something that is very tedious, especially when the security swapped shift.
The house, although homely, was very humid and stale. There was supposedly an aircon in the living room but was removed. Visiting in summer was a torment. Unit is electrical saving in the sense that you have to activate the button behind the main door everytime you open and close the door. If you dont, it will deactivate the electrical supply.
With that said, you have to return to a extremely hot and humid unit every single day.
Kitchen was dirty, unkept. Toilets have foul smell of drainage, sewer flies were observed as well. Common toilet right beside the main door appeared to be translucent, which got the user getting paranoid over the silhouette when showering, especially in the night.
Housekeeping wasnt done for our 3 nights stay.
We came back to untidy room and was told that cleaner had knocked off despite uncompleted jobs.
When asked for essentials like toilet rolls and mineral water, it was the cleaner aunty who delivered, while taking her time and nagging at our request for delivery.
We paid for extension because our return flight was late, but cleaner aunty came in even before our agreed time. Just so that she can knock off on time after cleaning the unit.
JJordenThis is really a lovely room: cosy, with a great view, large balcony with comfortable chairs. Bathroom is perhaps a bit more simple than the rest of the room, but still acceptable. In any case, it's the relaxing vibe that counts most! As for the surroundings, it rather depends on what you're looking for. Different tourists like very different things after all. As for me, I don't care much about surfing or swimming in the sea and I absolutely hate loud noise. I was mainly looking for a quiet relaxing place with beautiful scenery around me, then just stroll around and sit down with a drink and a book to enjoy peace and quiet. I am well aware though that most tourists visiting Hainan have quite different preferences, so I wasn't expecting a perfect match. Actually, during daytime I really loved this place! However, in the evening it turned into a bit more of a party scene with the bar next door playing quite loud music. It's the way it is and that's of course not something the friendly hotel owners can control. I still enjoyed my stay and would definitely consider staying here again if the price for a room with private balcony is right! However, I would say that in my opinion 1 or 2 nights is probably enough, because after that the evening noise would start to work on my nerves;-)