GGreat Traveller💯The lady who checked us in on Day 1 was very good, but the staff did not wear any name tag so I can’t remember her name. We found that she is the only one who was prompt and alert to guests needs. She helped upgrade us to a room that is more handicap friendly, as my husband was on crutches. She also helped us order takeaway using her private mobile phone when the restaurant on site was closed for lunch as we had no china mobile phone number to order take away.
💯The location is great by the lake and near the Tianmu Lake scenic park.
💯Outdoor hot spring staff on duty are attentive and polite. She even instructed the buggy driver to the nearest point to pick us when she noticed that my husband had difficulty walking. However the buggy driver did not pick us from the recommended point as she gave the excuse that her buggy driving skills are not good enough. Therefore we had to walk a longer way to be picked up, which puzzled everyone as there was more than enough space and a road for buggy entry….
❌ Not enough staff, especially at dinner and breakfast. Food is slow to come at dinner even though we pre-ordered. Waited 30 mins and more. Staff are loud clearing the crockery, and had no sense of regard for those still dinning.
❌tour groups arrive in the evening by the bus load. The hotel did not feel premium with the crowd who were very loud.
❌the private hot spring in the room only had a fixed temperature of more than 40 degrees which made it very uncomfortable when the external temperature is more than 30 degrees. The solution was to mix it with cold water via tap, which was very slow and impractical. The hot water needs to be filled up by the staff, and you have to call them.
❌not suitable for those with difficulty walking or elderly. ideal to have your own car.
🤔Overall, I did not feel that I made a good choice with this booking. There are others private hot spring room near Yu Shui hot spring / Bamboo sea area for a better value and premium feel.
🫥I would also caution against the 100 yuan fish coupon - it is a discount coupon to offset about a third of the price of the dish, not a complimentary coupon for a fish head casserole.
I did not receive the welcome gift so I can’t comment. The public hot springs has 4 pools.
ผผู้เข้าพักOur trip to Nanjing left us with beautiful memories and a very positive impression. Largely attributable to the very pleasant stay at Swisstouches Hotel. We stayed in the suite from end May to early June.
1. Very clean and comfortable suite - About one of the most comfortable rooms I have had stayed in recent memory. Spacious, clean, well - kept, well - maintained. Reasonably priced. Whole place smelled good, no hint of musky odour, no tobacco smell, children had zero issue with allergy. Sound proofing was great.
I do wish the kitchenette is better equipped with microwave oven, utensils and simple crockery. Not that we cook in the room, but I guess it is more convenient to have simple utensils available in the kitchenette.
2. Courteous, attentive and responsive service - Reception was courteous, patient and reliable. Restaurant staff were obliging and prompt (requests were attended to promptly, room cleaning staff were responsible and detailed. (I accidentally left the Do-Not-Disturb sign on, they left a note reminding me about that, and took the initiative to return in the evening to clean up the room - all without any request from me. I thought of just going letting the room cleaning pass for 1 day). Such conscientious work attitude is hard to come by.
3. Food was hygienic and ample - The buffet breakfast was amply stocked and spread was decent. Not an emperor's feast, but way enough to surpass expectations for most people.
4. Location was decent, safe - The hotel is situated in the outskirts of Nanjing city. So you get the tranquil, but you wont have the hustle and bustle. There are convenience stores and eateries well within a stone's throw. Ride hailing taxis are easily available too. But if you are expecting to walk to the tourist spots, you will have to stay in the heart of the city. I personally prefer a location like Swisstouches' .
5. Facilities - I only tried the swimming pool and gym. Very decent. Good enough for exercise and workouts during travel. Gym was well equipped, albeit a little messy. But that's more of gym users rather than the set-up. Swimming pool was well maintained and monitored at all times. Great for lane swimming.
All in all, fantastic stay. Go back again? Big Yes.
RRemilyWe were happy with our stay here. The room was nicer than it looked online, and the hotel was really clean. There are playrooms for young children that are free (3 rooms with some different toys in each room). The rooms are a bit old and tired, but my 2 year old enjoyed playing there and requested UK hi back lots of times. For parents it is just great to have somewhere for your kid to play and have fun, especially as the weather was very cold when we went! Outside there is a play area and sand digging pit. Location is walking distance from Tongli old town. Restaurant does evening buffet, and buffet breakfast. The food is fine, more Chinese than western, my husband really liked it and my favourite part was the Beijing roast duck at dinner. The pool is warm, with floats and rubber rings to borrow. There is a little land train, it takes a 10 minute trip around the hotel grounds and the cost is 20RMB for one adult and child. For me it was very boring but my son loved it 😂
The staff are very warm and friendly, everyone is very professional. Each guest is connected to a butler on wechat before they arrive so you can easily send a message and get some help. Our butler is Yu Ting and she helped us very professionally.
For me, the things the hotel can improve are (1) the animal petting zoo - by western standard the facilities for the animals are not very good, just concrete enclosure with hut. For foreigners, we do not really like this. (2) We had a problem with the other guests smoking in the hotel, eg in the coffee bar. When I complained to the staff they tried to stop the guests, but even though they repeatedly reminded them to stop, the other guests continued. In the end they arranged for me to move to a private room near the bar where I could avoid the smoking. I was very grateful that they found a solution for me and my baby, but I am speechless there are such guests who flagrantly break the rules and the hotel cannot stop them. We smelled smoke in some different public areas, so maybe this is a problem with several guests 🙁
Overall we are happy with our stay and it is a good place to spend a few days with kids.