Our stay at the Suzhou Intercontinental was nothing short of amazing. From the moment we stepped into the reception area all the way through to room services, everything was top-notch.
We traveled with a toddler, and the room was not only spotlessly clean but also incredibly spacious – plenty of room for our little one to move around safely. The breakfast buffet offered a huge variety of options, so even picky eaters were happy.
The highlight for us, though, was the pool. It’s beautifully well-lit, feels very safe, and the design is thoughtful and relaxing. Our toddler absolutely loved it, and we felt at ease the whole time.
I also want to give a special shout-out to Jennifer. She was so nice, warm, and incredibly responsive – she really made us feel taken care of.
Overall, we loved every moment of our stay. Next time we visit Suzhou, we will definitely book the same hotel again. Highly recommended for families!
I stayed at this hotel for my birthday and had such a great experience. They upgraded me to a suite, which was clean, beautiful and incredibly spacious. When I arrived, they had a thoughtful birthday setup waiting for me, complete with a cake and a sweet “Happy Birthday” display, which I truly appreciated. They also gave me lovely souvenirs from the city, which was such a nice touch.
The staff were warm, helpful and always ready to assist. Breakfast was included and offered a good variety of Western options. The view from the room was amazing and made the stay even more special. The location is also very convenient, right next to a plaza with plenty of food options to choose from. I would absolutely stay here again.
GGreat Traveller💯The lady who checked us in on Day 1 was very good, but the staff did not wear any name tag so I can’t remember her name. We found that she is the only one who was prompt and alert to guests needs. She helped upgrade us to a room that is more handicap friendly, as my husband was on crutches. She also helped us order takeaway using her private mobile phone when the restaurant on site was closed for lunch as we had no china mobile phone number to order take away.
💯The location is great by the lake and near the Tianmu Lake scenic park.
💯Outdoor hot spring staff on duty are attentive and polite. She even instructed the buggy driver to the nearest point to pick us when she noticed that my husband had difficulty walking. However the buggy driver did not pick us from the recommended point as she gave the excuse that her buggy driving skills are not good enough. Therefore we had to walk a longer way to be picked up, which puzzled everyone as there was more than enough space and a road for buggy entry….
❌ Not enough staff, especially at dinner and breakfast. Food is slow to come at dinner even though we pre-ordered. Waited 30 mins and more. Staff are loud clearing the crockery, and had no sense of regard for those still dinning.
❌tour groups arrive in the evening by the bus load. The hotel did not feel premium with the crowd who were very loud.
❌the private hot spring in the room only had a fixed temperature of more than 40 degrees which made it very uncomfortable when the external temperature is more than 30 degrees. The solution was to mix it with cold water via tap, which was very slow and impractical. The hot water needs to be filled up by the staff, and you have to call them.
❌not suitable for those with difficulty walking or elderly. ideal to have your own car.
🤔Overall, I did not feel that I made a good choice with this booking. There are others private hot spring room near Yu Shui hot spring / Bamboo sea area for a better value and premium feel.
🫥I would also caution against the 100 yuan fish coupon - it is a discount coupon to offset about a third of the price of the dish, not a complimentary coupon for a fish head casserole.
I did not receive the welcome gift so I can’t comment. The public hot springs has 4 pools.
ผผู้เข้าพักWonderful hotel…. Very clean, super spacious and very comfortable! The food in the hotel is ok and the service was really nice!
Would definitely stay here again, totally a bargain for what they offer…. It has a nice pool too!
RRemilyWe were happy with our stay here. The room was nicer than it looked online, and the hotel was really clean. There are playrooms for young children that are free (3 rooms with some different toys in each room). The rooms are a bit old and tired, but my 2 year old enjoyed playing there and requested UK hi back lots of times. For parents it is just great to have somewhere for your kid to play and have fun, especially as the weather was very cold when we went! Outside there is a play area and sand digging pit. Location is walking distance from Tongli old town. Restaurant does evening buffet, and buffet breakfast. The food is fine, more Chinese than western, my husband really liked it and my favourite part was the Beijing roast duck at dinner. The pool is warm, with floats and rubber rings to borrow. There is a little land train, it takes a 10 minute trip around the hotel grounds and the cost is 20RMB for one adult and child. For me it was very boring but my son loved it 😂
The staff are very warm and friendly, everyone is very professional. Each guest is connected to a butler on wechat before they arrive so you can easily send a message and get some help. Our butler is Yu Ting and she helped us very professionally.
For me, the things the hotel can improve are (1) the animal petting zoo - by western standard the facilities for the animals are not very good, just concrete enclosure with hut. For foreigners, we do not really like this. (2) We had a problem with the other guests smoking in the hotel, eg in the coffee bar. When I complained to the staff they tried to stop the guests, but even though they repeatedly reminded them to stop, the other guests continued. In the end they arranged for me to move to a private room near the bar where I could avoid the smoking. I was very grateful that they found a solution for me and my baby, but I am speechless there are such guests who flagrantly break the rules and the hotel cannot stop them. We smelled smoke in some different public areas, so maybe this is a problem with several guests 🙁
Overall we are happy with our stay and it is a good place to spend a few days with kids.