We booked a family room and specifically asked for it to be free from any cigarette smell. Unfortunately, despite our request, the room still smelled of smoke, and even the pillows had a noticeable cigarette odor.
We also noticed that people were smoking near the elevator area. Perhaps this is more common in China, but we were not prepared for it and found it a bit uncomfortable.
On the positive side, the hotel provides a free airport shuttle, which is very convenient and greatly appreciated. The room itself was good for the price, and overall it offers solid value for money.
If the smell of cigarettes does not bother you, this hotel can be a very good option for its price range.
My family of 4 had the best stay at this hotel!
When we arrived, the staff stood by the door and greeted us warmly. As the weather fell to extreme lows during the period we were staying there, the heater was unable to keep the tents warm enough.As such, the staff graciously upgraded us to a family room inside the building. The view was absolutely stunning from the room. When the sky is clear, you can even see stars from their rooftop! The room itself was extremely clean and tidy, while the bathroom was very well equipped. The beds were large and extremely comfortable, and there was even a humidifier in the room which was perfect for the cold and dry weather.
The service of the staff was exceptional. My husband and son experienced altitude sickness upon our arrival at the hotel, and they took extremely great care of them, even cooking them a warm meal. They even provided us with snacks before we left for our day trip. On our last night, they invited us to have dinner together. The staff prepared a home-cooked meal which was very delicious. During the duration of our stay, the staff took exceptional care of us and made us feel at home. Even as we checked out, they gave us a farewell gift as a token of appreciation.
I highly recommend this hotel to all travellers! This was truly a great stay, and thank you to the staff who was committed to ensuring that my family had an amazing stay here!
ผผู้เข้าพักMy family of 4 had the best stay at this hotel!
When we arrived, the staff stood by the door and greeted us warmly. As the weather fell to extreme lows during the period we were staying there, the heater was unable to keep the tents warm enough.As such, the staff graciously upgraded us to a family room inside the building. The view was absolutely stunning from the room. When the sky is clear, you can even see stars from their rooftop! The room itself was extremely clean and tidy, while the bathroom was very well equipped. The beds were large and extremely comfortable, and there was even a humidifier in the room which was perfect for the cold and dry weather.
The service of the staff was exceptional. My husband and son experienced altitude sickness upon our arrival at the hotel, and they took extremely great care of them, even cooking them a warm meal. They even provided us with snacks before we left for our day trip. On our last night, they invited us to have dinner together. The staff prepared a home-cooked meal which was very delicious. During the duration of our stay, the staff took exceptional care of us and made us feel at home. Even as we checked out, they gave us a farewell gift as a token of appreciation.
I highly recommend this hotel to all travellers! This was truly a great stay, and thank you to the staff who was committed to ensuring that my family had an amazing stay here!
ผผู้เข้าพักThe hotel staff really took care of us. Reception Manager Jason was very warm and friendly and responsive to our needs. He went out of his way to make us feel welcomed and answered all our questions about the city. Receptionists Vicky and Michael also helped us during our stay! They went above and beyond to serve our needs by getting us extra water bottles, searching for amenities around the area for us etc. Special mention to all the restaurant staff too! We were sad to leave Radisson Blu Kashi because we felt so comfortable there. Thank you for taking care of us!
LL. AiliI’m so glad I picked the Nanjiang Global for my stay in Kashgar. It exceeded my expectations, and my stay was really pleasant. After long days exploring, it always felt good to come home to my room. And given the summer heat, I loved that there was ice cold lemon water always waiting for me in the lobby. The check-in service was great and my room was upgraded. The suites are really comfortable, with amenities by Shanghai Tang. I also saw the standard double rooms, and they were spacious and nice too. The front desk manager who goes by the name Hunter was excellent and so helpful, as were others staff members. Hunter’s English is great and he answered all my questions with patience and kindness. Ask him to write down the hotel’s name in Uyghur for you if you’ll be taking taxis. It’ll be a big help. The hotel is very clean, and breakfast was much more than basic. I hope I have the chance to visit Kashgar again, and I’d be happy to return to this hotel.