ผผู้เข้าพักWe had an amazing stay at this hotel! The kids absolutely loved the amenities—especially the pool—and stayed entertained the whole time. The food was also a standout, with delicious options for everyone. Perfect spot for a fun and relaxing family getaway!
DDenden CustodioHad an amazing stay at Nustar Hotel Cebu. The rooms were spacious, clean, and beautifully designed, with stunning views of the sea. The service was exceptional—staff were attentive, warm, and professional. The amenities, especially the pool and dining options, made the experience even more memorable. Definitely one of the best places to stay in Cebu. Highly recommended!
AAnna Maria Stephanie OlssonWe recently stayed at Coco Grove Beach Resort and overall had a mixed experience.
The staff were genuinely kind and welcoming throughout our stay, always greeting us with a smile and making us feel taken care of. Their hospitality is definitely one of the highlights of the resort.
However, there were several maintenance issues that affected our comfort. Many of the pathways around the property were heavily overgrown with plants, which made walking less pleasant and also attracted a lot of insects. The lack of proper trimming also blocked what could otherwise be beautiful sea views, which was quite disappointing given the location.
On our first night, we unfortunately woke up to a gigantic spider in our room, which had to be removed by staff. This seemed to be due to poor sealing around the main and terrace doors. It made it difficult to fully relax during the rest of our stay, as we were constantly aware that insects could get in.
The lady in the reception mentioned there was a barbecue buffet on the first day of our arrival. As we came to the restaurant, it was not a buffet but à la carte. Even the restaurant staff seemed annoyed as it seems we were not the first guests to question why “buffet” was mentioned.
We also experienced repeated issues with the bathroom facilities. The toilet became clogged easily, regardless of whether we used paper or not, and the showerhead was heavily limescaled, resulting in very weak water pressure. In addition, there appeared to be mould above the air conditioning unit, which was concerning from a maintenance perspective.
The toilet roll holder was broken, but not fixed, just “put into place again”, but still being broken.
The holder for the towels was also broken and very crooked. All of these things needs to be fixed and maintained, and it gave us an impression that nothing will be fixed unless someone complains about it. There seems to be very little maintenance of the rooms.
While the setting and potential of the resort are beautiful, these issues suggest that more attention to upkeep and preventative maintenance would greatly improve the guest experience.