The Coast View hotel felt a bit dated, but it was generally clean. The TV wasn't working, but it was fixed immediately. The breakfast buffet and restaurant were delicious, and the staff were very helpful.
Unfortunately, I didn't receive a detailed statement of my credit card payment at checkout.
Despite multiple email requests since returning home, I haven't received a detailed statement of the total amount, so I'm confused about what was charged to my room and how much.Could you please attach it to an email as soon as possible?
Vivanta Ernakulam is a beautiful hotel set in natural surroundings right near the sea. The sea view from the room is absolutely stunning, especially in the evening. The staff are highly professional and experienced. Compared to other hotels, everything here is much faster—whether it’s room service, check-in, or check-out. The laundry attendant, Raj, even reminded me about the collection timings when I had completely forgotten to ask. The food is delicious with an excellent variety of options. Overall, I strongly recommend this hotel. It’s a perfect place to enjoy Kerala’s natural beauty ***** with lovely city views.
The location of the resort by the lake is the highlight. The open dining hall/restaurant and the view of the long nice looking pool(infinity pool according to them) with flowering trees and greenery around it, extending almost upto or giving a visual effect of stretching to the lake is a visual treat. The cool breeze from lake, flows over the pool and reach us giving a soothing effect while dining at restaurant. Food is good enough. Rooms are comfortable enough. I think it was a value for money stay.
Location was really good , the roof top view was the showstopper of the property. As we were travelling with an infant we found the staff very helpful with preparing the meals for the baby. Arabian sea view room was excellent.
Requested for transport from airport to hotel however no one shown regardless of calling 3 times also wasn't so professional in giving a firm reply....
Hotel was good and reception staff also good,
Needs to improve in the future...
I tried to get a change from receptions to pay to taxi however unfortunately couldn't help due to bad policies and no change at that time in the hotel.
Could have kept some fruits and snacks in the room as this is so called 5 start.
Too much renovation ongoing including painting too
Very helpfull in extending few hours for late check-oiut
Rooms was very good,
ยอดเยี่ยม
100 รีวิว
9.0/10
ราคาเริ่มต้น
PLN 271
ต่อคืน
ดูห้องว่าง
ดูโรงแรม 5 ดาวทั้งหมดในเกรละ
รีวิวล่าสุดสำหรับโรงแรมในเกรละ
ดูทั้งหมด
9.3/10
ยอดเยี่ยม
Aavniki98Review of O by Tamara Hotel
Rating: 3.5/5 stars
O by Tamara offers a tale of two experiences: the facilities earn a solid 4 stars, while the service standards hover around 3 stars—creating an interesting contrast that management should address.
The Good: The hotel's facilities are genuinely excellent and well worth the visit. The infrastructure and amenities reflect thoughtful design and quality investment.
The Challenging: The service execution, unfortunately, doesn't match the facility standards. During our stay, we found ourselves repeating requests multiple times—whether at the restaurant or with general hotel staff. The breakfast service was particularly entertaining in an unintended way: the staff exhibited what I'd call ”Brownian motion hospitality”—lots of energetic movement, but not always in productive directions. Items were frequently forgotten, and follow-ups became necessary more often than expected.
The Concerning: We requested a late checkout until 1:00 PM. The front desk approved only a 30-minute extension, yet our bill reflected a 2-hour late checkout. This discrepancy requires immediate attention from management.
Recommendations: The property would benefit from comprehensive staff retraining to align service quality with the excellent facilities. Additionally, rooms and common areas could use renovation to maintain the overall standard.
Bottom Line: The facilities make this hotel worth considering, but the management team needs to invest in service training and operational consistency. With these improvements, O by Tamara could easily become a standout property.
I remain hopeful that management will address these concerns promptly.
Thats all!!
ผผู้เข้าพักШикарное расположение отеля, номер брали в главном корпусе. Красивая и ухоженная территория, персонал приветлив, всегда интересовались нашими пожеланиями. Бассейн небольшой, но у номеров с видом на сад и клубных есть свои бассейны, поэтому людей было мало, спокойно можно было разместиться на лежаках.
Не понравились навязчивые таксисты у въезда в отель. Вызвали убер, так они не дали водителю нас забрать! Пришлось подняться чуть выше (в сторону отеля Гоколам) и только там мы смогли сесть в машину. Очень неприятно, а для отеля такого класса не понятно почему разрешают стоянку такси, почувствовали себя не в безопасности! Имейте ввиду, если будете пользоваться убером, что на территорию отеля водитель заехать не сможет и даже к воротам, нужно пройти выше по дороге, только там можно будет сесть в машину, минуя эту мафию таксистов.
ผผู้เข้าพักWe had an amazing stay at this coffee plantation/resort! The hospitality here is unmatched,,,, a huge compliment to the staff who go above and beyond to make you feel completely welcome. Shoutout to Manager Krishna. From the moment we arrived, it honestly felt like going to our own home. The warmth and attentiveness of the team really stand out, which other reviewers consistently rave about as well.
Another major highlight was the food; every meal was absolutely delicious and comforting, making us feel completely at ease, just like a home-cooked meal.
They have nice hiking trails around the property.
couple of practical things to keep in mind.
The Drive In: Please know that there is a 1-2 km rugged, unpaved road leading up to the property. It takes about 10-15 minutes to get to the resort from the main gate, so be prepared for a bit of a bumpy ride, and drive carefully!
The Spa/Massage: While the rest of our stay was incredible, pool was great. the massage was a complete waste of time and money. It was not pleasant at all, and I definitely don't recommend booking it.
Overall, if you skip the spa and focus on the beautiful property, incredible food, and the wonderful staff, you will have a fantastic time. We loved it!
ผผู้เข้าพักEverything was excellent except the activity room. Nothing is in good condition. Would be good if they can maintain it since it would be very helpful when coming with kids. It's been 3 consecutive years i am coming here. The activity room needs to be improved.
ZZarinaAn unforgettable stay in a stunning location!
We had the most wonderful 3 night stay at this beautiful lake resort. From the moment we arrived, the staff went above and beyond to make us feel welcome, so friendly, helpful, and genuinely accommodating.
The setting is absolutely breathtaking, and the whole atmosphere of the resort is peaceful and relaxing. A perfect place to unwind and relax.
The rooms were lovely, spacious, spotless, and really comfortable, with everything we needed for a perfect break. The food was another highlight, every meal was delicious, beautifully presented, and full of flavour. A special mention to Jeeva in the restaurant, who made our dining experience even more memorable with such attentive and warm service but all of the restaurant staff were excellent and made every meal a pleasure. Also Anju who so lovely and again very attentive but I have to say every single staff member was so pleasant, which made our stay exceptional.
Can’t recommend this gem of a place enough, we are already planning our next visit!
DDR JANIRA KUMARIThey couldn’t find my booking, so i was stranded at the hotel lobby for few hours before i offered to pay again for my room only then they provided me with a room .. that too downgraded ..
even though i showed my confirmation email and with a corresponding email to confirm my room yet to the property, neither the hotel or the helpline from trip after that could detect my booking - after checking in - i spent another few hours with trip helpline to get the room i deserve - but trip reasoning was the booking was done through a chinese agent and they couldn’t get through .. so i wasted another few hours .. still i did not get my deserved room ..
i was thrown into a deep end corner room
with a terrible sound pollution.. i was here with an elderly who was terminal .. so it was a total nightmare .. nor the hotel staff or trip were helpful ..
ผผู้เข้าพักExcellent location ,resort premises is very beautiful only eye sore was people hanging their cloths to dry on the balcony or any other space out in open, that was really bad not sure if that is because of high laundry charges or not having anything to hang cloths inside. We did use the back patio that was covered to dry our beach cloths rest we brought home to wash. Other things that bothers us was pool closes at 7 pm. Given the hot and humid weather if beach access and pool closes by 7 pm there is nothing to do inside, small village outside is not so inviting to explore or even go. Food was good lots of option for vegetarians , but it was quite expensive too. It was not so at par with Taj standards but price wise it felt close to Taj. We liked the jacuzzi but inconveniences of asking the staff to switch it on and off and had no hot water.