I booked a last-minute business trip to Clark and stayed here for one night. While my room wasn’t ready upon arrival, the staff handled the situation with professionalism and kindness. They offered me a lower-category room and, though the price difference couldn’t be refunded (due to my indirect booking), they generously credited it for dining—a thoughtful touch!
The next day, I had a full day out on meetings, I needed a late check-out to freshen up before my flight, and the team accommodated me without hesitation. The room itself was spacious, well-equipped (complimentary waters, coffee, toiletries, iron, and safe), and the bed was incredibly comfortable.
What truly stood out was the staff’s warmth and attentiveness—always eager to help. This level of service, combined with the good amenities, makes this hotel a top choice for business travelers. I’ll absolutely return on my next visit!
The hotel’s staff are friendly and service oriented. The room is spacious, clean and fresh scent along with the high-end branded (Balmain) bathroom amenities.
Pros: location, parking, valet parking available with fee, front desk service, slide on the pool, friendly staff, great bed, AC is working well.
Cons: No exhaust in our bathroom so the whole room smells when use.
No spa
So little toiletries given
The breakfast buffet situation.
The worst part of the day is having to wait to get your breakfast. I understand there was a wait. Maybe offer a coffee or a glass of water for the people waiting outside.
We got there at 9:07, and saw bunch of guests waiting. So I asked if they can text us once the tables are available (it’s hot outside) Declined. Lady said that we have wait and if we’re not here, then we can’t eat breakfast basically. Finally got in at 9:30. What do you expect? Either cold food for the ones that people don’t like or empty tray for the ones people like to eat.
You know, that’s okay. It can be improved. It’s not the staff’s fault. All of them are functioning. But I guess the space cannot accommodate the number of guests.
Our staycation in the resort wasn't what we expected given that it is a high-end resort with pricey room rates. It was Christmas Season but the property lacked Christmas programs or activities to entertain guests and make the stay more festive. Food service is slow and it takes time to bring food orders to the guests' table. Also food orders are a bit pricey but taste and presentation are just average. The resort is not also friendly to senior citizens/PWDs as it has a lot of staircases.
On the other hand, I'd like to commend the excellent service, friendliness and attentiveness of staff from housekeeping to reception desk and concierge/security.
ผผู้เข้าพักRelaxing with everything on it
Location is near to target playground for our kid
Pool is unique
Staffs were very friendly and accommodating
Thank you
AAngelica CastadaPros: location, parking, valet parking available with fee, front desk service, slide on the pool, friendly staff, great bed, AC is working well.
Cons: No exhaust in our bathroom so the whole room smells when use.
No spa
So little toiletries given
The breakfast buffet situation.
The worst part of the day is having to wait to get your breakfast. I understand there was a wait. Maybe offer a coffee or a glass of water for the people waiting outside.
We got there at 9:07, and saw bunch of guests waiting. So I asked if they can text us once the tables are available (it’s hot outside) Declined. Lady said that we have wait and if we’re not here, then we can’t eat breakfast basically. Finally got in at 9:30. What do you expect? Either cold food for the ones that people don’t like or empty tray for the ones people like to eat.
You know, that’s okay. It can be improved. It’s not the staff’s fault. All of them are functioning. But I guess the space cannot accommodate the number of guests.
MMaria. GI booked a last-minute business trip to Clark and stayed here for one night. While my room wasn’t ready upon arrival, the staff handled the situation with professionalism and kindness. They offered me a lower-category room and, though the price difference couldn’t be refunded (due to my indirect booking), they generously credited it for dining—a thoughtful touch!
The next day, I had a full day out on meetings, I needed a late check-out to freshen up before my flight, and the team accommodated me without hesitation. The room itself was spacious, well-equipped (complimentary waters, coffee, toiletries, iron, and safe), and the bed was incredibly comfortable.
What truly stood out was the staff’s warmth and attentiveness—always eager to help. This level of service, combined with the good amenities, makes this hotel a top choice for business travelers. I’ll absolutely return on my next visit!
RRizza T.The hotel’s staff are friendly and service oriented. The room is spacious, clean and fresh scent along with the high-end branded (Balmain) bathroom amenities.
ผผู้เข้าพักOur stay at the Archduchess Villa in Rancho Bernardo, Bataan, was nothing short of amazing. The villa was spacious, beautifully designed, and equipped with modern amenities, including an Alexa-operated system that made everything incredibly convenient. The highlight was definitely the private jacuzzi, offering the perfect place to relax and unwind while enjoying the serene surroundings. The peaceful and secluded atmosphere of Rancho Bernardo made it an ideal escape, and the exceptional service from the staff added a personal touch to our experience. It was the perfect blend of luxury and tranquility, making it an unforgettable staycation. Definitely worth every penny!
ผผู้เข้าพักOur staycation in the resort wasn't what we expected given that it is a high-end resort with pricey room rates. It was Christmas Season but the property lacked Christmas programs or activities to entertain guests and make the stay more festive. Food service is slow and it takes time to bring food orders to the guests' table. Also food orders are a bit pricey but taste and presentation are just average. The resort is not also friendly to senior citizens/PWDs as it has a lot of staircases.
On the other hand, I'd like to commend the excellent service, friendliness and attentiveness of staff from housekeeping to reception desk and concierge/security.