Hotel was oké for a flight layover. I had an issue with the shuttle service I waited for almost 2.5 hours to be picked up and each time i called they said they were on there way and finally they said oh the driver did not see me. Finally when I see him he had an attitude….. even in the return trip to the airport he had an attitude in the car like someone ate his breakfast…. On check out there was a guy at the reception, he was super friendly and great sorry I don’t remember his name but if he reads this, he know. We spoked about traveling and Mexican food, he made the overall experience worth it and people like these we need more in the hospitality service
Great location and amenities. The staff were always quick and available to answer any questions or provide items needed. The room was clean and had everything we expected. Towels, bed, room and all-around hotel smelled clean. There’s always someone cleaning around the hotel. They also had plenty of staff to address different needs, which is impressive given so many business struggling to keep staff. My only issue was too much chlorine in the pool made it really hard to breathe (maybe they need better air circulation) and it burned everyone’s eyes.
Also, luckily I read the reviews online so I knew to expect the parking fee. But it wasn’t noted on the booking page or website when I looked. But for the rate/deal we got on the room, the parking fee wasn’t a big deal. We came in pretty late each night and was able to find parking, but it was limited so I see what people meant in the reviews. I would definitely stay here again!! Oh and the breakfast was nice and hot and very clean. Plus, lots of options.
Also Outback is right next door, (walk across the lot) for nearby restaurant option.
BBruce BerggrenI booked 2 rooms, 4 nights via trips.com and 1 night via a credit card portal. We normally book direct with the hotel but it the 3rd party sites offered lower costs.
Neither third party booking site disclosed a $3 parking fee at the time of booking. Looking at the hotel website, I also do not see a parking fee disclosure. Mankato is a relatively small town, and the location is not busy enough to justify a parking fee; charging it as a surprise/undisclosed fees (resort, parking, etc) is a dishonest practice you should abandon if you want repeat business.
We were generally happy with the housekeeping, beds and room features. Issues with the TV signal and room keys were resolved by the staff in a timely manner.
I chose Fairfield based on past good experience with Mariott/Residence Inn/Fairfield breakfasts in other cities. We appreciate access to a basic breakfast, and were pleased with the coffee, fruit, and bagels. However the quality of the main course (instant scrambled eggs and so-called ”omelettes”) was disappointing. Yogurts were exclusively fat-free (chalky taste) in a padlocked at 9am sharp. Sausage patties (frozen/warmed) were in short supply and also not appetizing. For the room rate we paid, we hoped for a better breakfast.
RRochelle Johnson-BentGreat location and amenities. The staff were always quick and available to answer any questions or provide items needed. The room was clean and had everything we expected. Towels, bed, room and all-around hotel smelled clean. There’s always someone cleaning around the hotel. They also had plenty of staff to address different needs, which is impressive given so many business struggling to keep staff. My only issue was too much chlorine in the pool made it really hard to breathe (maybe they need better air circulation) and it burned everyone’s eyes.
Also, luckily I read the reviews online so I knew to expect the parking fee. But it wasn’t noted on the booking page or website when I looked. But for the rate/deal we got on the room, the parking fee wasn’t a big deal. We came in pretty late each night and was able to find parking, but it was limited so I see what people meant in the reviews. I would definitely stay here again!! Oh and the breakfast was nice and hot and very clean. Plus, lots of options.
Also Outback is right next door, (walk across the lot) for nearby restaurant option.
AAlgero Jermaine BrownHotel was oké for a flight layover. I had an issue with the shuttle service I waited for almost 2.5 hours to be picked up and each time i called they said they were on there way and finally they said oh the driver did not see me. Finally when I see him he had an attitude….. even in the return trip to the airport he had an attitude in the car like someone ate his breakfast…. On check out there was a guy at the reception, he was super friendly and great sorry I don’t remember his name but if he reads this, he know. We spoked about traveling and Mexican food, he made the overall experience worth it and people like these we need more in the hospitality service
ผผู้เข้าพักSo many issues to list:
1) I had booked a non-smoking room - the hotel did a bait-and-switch and gave me a smoking room instead.
2) The AC unit was barely functional, the room temperature never got below 84 degrees.
3) The bathtub drain was essentially non-functional, taking in excess of 20 minutes to drain after showering.
4) The A.D.A. grab bar in the shower was loose and wobbly, hanging by a couple screws.
5) Half of the ice machines were non-functional, and the other half were absolutely disgusting with dirt and rust.
6) Complimentary breakfast consisted of a barely lit dirty room, with a gallon of milk set out on the counter for who knows how long.
And several other minor problems.
ผผู้เข้าพักFrom check-in to check-out, we had a very enjoyable experience. Our accessible room was spacious, clean and the bathroom is what one should expect in a room for particular needs with wide doorways, a roll in shower and lower height countertop. Most rooms we have utilized at other hotels seem to only add grab bars and think that is enough to make it an accessible room. At check-in we were invited to be a part of their community with offerings of local events going on. We enjoyed a nice meal in the restaurant. The breakfast that was included in our reservation was more than adequate with several hot food items. If we are ever in Warroad again this will be our only choice of lodging.