GGreat AThis is a crown jewel in UK! Boutique hotel with fantastic service and hospitality. So friendly and world top notch professional service that only another 5-star hotel in Kensington London can compared to (in other words, other 5-star hotels can’t even reach such high standard). I got butler service. Front desk Hannah is very friendly and helpful with sweet smiles. Greeted by GM and was guided to see some suites. Breakfast is gorgeous. Suite is clean with top brand kitchen facility. You can’t find a better 5-star hotel at this room rate. I’ll definitely come to stay here again and again.
Thanks so much for your great service!
ผผู้เข้าพักWe were upgraded to a lovely room with a great bathroom. Very quiet.
The staff were really friendly and helpful, making us very welcome.
Parking was £18.00 for 24 hours at the value park, with the hotel discount.
CCicianThe biggest drawback is its location, which is quite rural, surrounded by nature parks, and small residential towns.
On the plus side, the rooms are genuinely spacious. This time, I stayed near the edge of the building, with windows on two sides. One of the windows opens to a view of distant snow-capped mountains 🏔️. Additionally, the soundproofing and cleanliness were excellent. The air control system can be a bit noisy, but once it’s turned off at night, the room is wonderfully quiet.
The hotel also features its own gym and swimming pool, which include some classes, a sauna, a steam room, and a hydrotherapy pool. While it can get busy during peak hours, it never felt overcrowded. Many of the club members are local residents, and listening to their amusing banter in the steam room was quite entertaining.
Staying at a hotel alone is such a blissful way to relax. When I get home, I’ve decided to upgrade my bedding and incorporate sauna sessions into my routine!
ผผู้เข้าพักWe were welcomed at reception by one of the friendliest receptionist we have ever met, Aimee or Emma was her name. Nothing was too much trouble for her from checking in to where to go for good food and entertainment, and inquired the next morning on how things went. The hotel is in a great location, comfortable and spacious rooms , have booked to return in April. The only thing we would say was missing was a sign on the footpath pointing out the hotel. Top marks all round .
EEsther Uche Ibe KaluI had the best experience,the reception was soo kind and great, the guy at the front desk,gave me his power bank to charge my phone,kept my luggage,gave directions and called immediately my room was ready… the room was clean,no smell,had a small calendar, and it was close to a lot of tourist sites… I recommend over and over..
ผผู้เข้าพักWe arrived hours earlier than check-in time and were allowed to park our car in the underground garage. This allowed us to take a bus or walk the 30 mins into the city centre,
When we did check-in we were made up with the size and space available to us, 2 bedrooms, large dining table and good size kitchen area, it was also great to see lovely body wash and shampoo to use in the bathroom, everywhere was clean, we stayed 4 nts and the cleaner came in a tidied and change towels for us.
The tesco shoo was handy for picking up some pizzas and wine, saving us some money when on a tight budget, we would definitely stay again,
ผผู้เข้าพักFantastic reception staff, waiting staff, bar staff. Everyone made you feel welcome and happy to do what they could to make the stay better. Clean and well furnished hotel. Rooms a generous size.
Mmarycon buagayanThis is my second stay at the Clayton Hotel, and overall, the experience was pleasant and the accommodations were comfortable. The rooms are clean and well-maintained, and the hotel offers good value for an overnight stay.
However, I observed that the reception staff could benefit from being more attentive and proactive in assisting guests. On several occasions, it seemed that guests were not immediately acknowledged, which can leave an impression of inattentiveness — particularly for international visitors.
My previous stay was three years ago, and I was hoping to see some improvement in this area. Consistent professionalism and warm hospitality at the front desk would significantly enhance the overall guest experience. I look forward to seeing positive changes on my next visit.