over charge for requesting early check-in and offered upgrade which was not satisfactory. Was not welcoming; .no service available. Said free coffee! went there twice, both times was not available. There was one person in the lobby to assist customers. Did not have a great experience as had before.
I was disappointed that they gave only 2 bottles of water daily even though there were 3 of us. The room also does not have a fridge and had a safe which did not work.
In addition, there was no self service laundrette where we could wash our laundry.
The cleaner who did our room did not do a good job with the toilet - I kept seeing the same cotton bud on the floor next to the bin for the whole time that I was there.
Also the room size is rather small for what should be able to accommodate 4 persons.
Location is fine, but there are a lot of homeless people near hotel. Room was clean and comfortable, breakfast was really really good. The bad thing is that there is no free parking (they offer $59 valet parking which is super expensive). If you’re lucky you will find some free overnight parking spots near hotel (it’s free from 7pm to 8am). So I would recommend this hotel if you’re traveling without car.