Car park spaces to small when you park your car you can't get out and for that car park is £15 aday and they want that asap like as soon as you book into hotel.
We booked a 1 night stay for New Years Eve and were very happy with everything.
The room with a view was lovely . Warm & with tea coffee facilities & a comfy bed.
The staff were all very friendly & accommodating and breakfast was plentiful in a lovely dining area with fab views.
My only small grumbles would be that the furniture in the room needs an upgrade and there was a £10 charge for the car park .
Great location just a short walk away from the pier and 10-15 min drive from Babbacombe. Clean, cozy rooms with nice shampoo, conditioner and shower gel provided. Fantastic, freshly made delicious breakfasts. Thank you Jonathan & Sade for such a pleasant stay!
We waited a good 15-20 minutes at the door ringing but no answer, a guest let us in and waited in the reception before anyone came.
The room was hot on arrival so we turned down the radiator and opened the windows.
Cleaning was not great and we found receipts in the drawer, the bed was two singles pushed together and you could feel the gap!
The shower is just ok not powerful and the en-suite is dated and small, no extra toilet paper and not even half a roll on the roll that was left!
Breakfast time, we waited for about 10-15 minutes before we asked for our order and the selection was not great!
Dinner and B’fast is good in term of quality and staff friendliness but few unpleasant experiences during the stay happened
1. Rooms nearby possible is family with few rooms together as whole night is keep the door banging noise in and out
2. The bath room door cannot close properly maybe the door hinges is a bit loosing
3. Smoke detector activated at around 11:00 for around 1 min, and I found that it is a testing but no one informed in advance upon check in or guest letter in room until I approached to the housekeeper and clarified
4. Started in the morning around 10am, housekeeping staff start cleaning the rooms nearby but the door keep banging banging more than 20 times, it is really annoying
5. Cleanliness, few hair found in the washroom basin and one piece on the duvet cover
In conclusion, hotel location is good, staff friendly but the hardware and fire alarm is really made my stay unpleasant
SSantha_RoyLovely place with peacocks roaming around. We had a wonderful stay but the washroom was bit a drawback. No shower curtains or shower head in the washroom. There was a stand in shower but unfortunately our shower doesn't had a good heating system, so we couldn't use it. Washrooms needs to be improved.
AAlbert YLDinner and B’fast is good in term of quality and staff friendliness but few unpleasant experiences during the stay happened
1. Rooms nearby possible is family with few rooms together as whole night is keep the door banging noise in and out
2. The bath room door cannot close properly maybe the door hinges is a bit loosing
3. Smoke detector activated at around 11:00 for around 1 min, and I found that it is a testing but no one informed in advance upon check in or guest letter in room until I approached to the housekeeper and clarified
4. Started in the morning around 10am, housekeeping staff start cleaning the rooms nearby but the door keep banging banging more than 20 times, it is really annoying
5. Cleanliness, few hair found in the washroom basin and one piece on the duvet cover
In conclusion, hotel location is good, staff friendly but the hardware and fire alarm is really made my stay unpleasant
AAndyPPThe hotel and area was fantastic, however, service at the front desk and the restaurant was lacking.
We took a long weekend break and were excited to try the beach club, however our experience was dampened by the service.
Being made to stand around for 5 minutes, whilst being told we hadn't paid (when we had) was unnecessary and frankly embarrassing.
The restaurant was the most disappointing part of the stay.
I'm the evening service was slow, followed by having our order wrong twice and also dropped.
Breakfast at the restaurant was lacking compared to cheaper hotels that offer continental. Small selection , nothing outstanding. When we ordered a cooked breakfast, it took 30-40 minutes to receive some eggs and pancakes although the restaurant was fairly quiet.
However, the room, facilities, and the spa were fantastic. Beautiful and comfortable rooms. The beach club outside was gorgeous. The spa was perfect and treatments were, to quote my partner, 'one of the best massages of my life'.
We're unsure if we would come back. Although the facilities were great, the service was mostly subpar and not what we'd expect from a harbour hotel.
GGillfromUKThe Mercure is centrally located 5 mins walk from the centre of the city and the Cathedral. Our room on the third floor was clean and serviceable although some of the furniture had seen better days. Car parking is available and costs £15 per day which is cheaper than the public car parking across the road. Families note, pool costs £10/adult. (Children free)
ผผู้เข้าพักVery well placed for the Sandy Park Exeter Chiefs rugby club. The hotel is clean, staff helpful & friendly & maintained to a high standard. Food is a bit expensive but nice. Breakfast is buffet style & has many choices. We use this hotel regularly & recommend it