Room size is good but insufficient hanging places for clothes. Enough for single traveler only. Only a wooden pole on wall. Air-con position is blowing directly on the head. Basin is badly cracked. No toiletries only a wall mount soap. Telco reception is sometimes non existent in room. Difficult to surf the internet, very slow and I’m using my own line not WiFi. Customer support at front desk is attentive though but only through monitor phone. No in-person contact.
Lovely staff, but the water dispenser is a ”tall” order. The staff really go out of their way to help. Only problem was the water dispenser. It’s placed on a table, making it tower over me. As a short girl, using the hot water felt a bit like a stunt from a movie 😂 I was terrified of a hot splash to the face! It would be much better if it were placed at a lower, safer height. And also location prefectly in heart of bentong, walking distance to Bukit Do.. everywhere. Nasi Kandar 24h across the street.
A very nice small inn for overnight stay..the location is very strategic with adjacent restaurants makes it easy for us the get our food..the staffs are also very helpful
There have lots of food beside, car park nearby but the company changed the name so I have difficulty in finding address, and booking can't find too. The confusion between booking websites and the hotel named Go Lodge now is so call Swing and pillow
Aachela ghisem19-20 February
Staycation: Rovers Inn Guest House Tanah Rata Cameron.
Room type: Quadraple room for 2 adult 2 kids. No breakfast ya... can go out for eat or can ”tapaw” nearby and santai² makan outside lobby area. Can go down and make ur tea @ coffee for free of charges. Got quite hour 11pm-7am. However you can go anywhere you want. Given entrance door key in case you come back late night.
YYoung KerI recently stayed here for a business trip with four colleagues. We booked five separate rooms, choosing this location based on its competitive pricing and convenient location. While the physical property itself is impressive, the management process left a lot to be desired.
The Good: Comfort & Space
Rooms: The rooms are genuinely clean, neat, and very spacious. For the price point, the value of the actual living space is excellent.
Parking: Finding parking was easy and secure, which was a major plus for our group as we had our own vehicles.
Location: Perfectly situated for getting around Kuantan efficiently.
The Bad: Maintenance & Missing Basics
The property feels slightly neglected in terms of upkeep. In my specific room:
The shower head holder was loose, making it difficult to use.
There were no floor mats provided, which is a basic necessity to avoid tracking water across the room after a shower.
The Ugly: Management & Customer Service
This is where the experience fell short. The administrative side of this stay was disorganized and stressful:
Automated Communication: Their chat system is powered by an AI that provides ”canned” answers. It failed to address any of our specific questions, making communication feel like a dead end.
Check-in Delays: We weren't sent the check-in passwords on time. We had to track down a separate person-in-charge just to get access to our rooms late in the day.
Pricing Inconsistencies: The documentation stated a RM50 deposit per room, but we were charged RM60. While the amount is small, the inconsistency feels unprofessional and creates a lack of trust.
Final Verdict: If you value space and price above all else, this is a solid choice. However, be prepared to fight for your check-in details and deal with a non-responsive service team. I hope management fixes their communication flow and updates their facilities soon.
DDiazriGood location nearby to centrum mall.. Easy to find local foods..suitable for family with kids coz the hotel have elevator!.. This is my 1st time come to CH & definitely will stay in again.. Not to forget the reception is very helpfull and smooth check in
CC Ta homestay*************. Bilik family room yg selesa. Perkhidmatan pelanggan yg mesra bila masa check in hotel. Hotel dekat dengan Jeti tanjung gemok. Senang nk cari makan mlm