BBelong AnywhereI recently stayed here for a business trip with four colleagues. We booked five separate rooms, choosing this location based on its competitive pricing and convenient location. While the physical property itself is impressive, the management process left a lot to be desired.
The Good: Comfort & Space
Rooms: The rooms are genuinely clean, neat, and very spacious. For the price point, the value of the actual living space is excellent.
Parking: Finding parking was easy and secure, which was a major plus for our group as we had our own vehicles.
Location: Perfectly situated for getting around Kuantan efficiently.
The Bad: Maintenance & Missing Basics
The property feels slightly neglected in terms of upkeep. In my specific room:
The shower head holder was loose, making it difficult to use.
There were no floor mats provided, which is a basic necessity to avoid tracking water across the room after a shower.
The Ugly: Management & Customer Service
This is where the experience fell short. The administrative side of this stay was disorganized and stressful:
Automated Communication: Their chat system is powered by an AI that provides ”canned” answers. It failed to address any of our specific questions, making communication feel like a dead end.
Check-in Delays: We weren't sent the check-in passwords on time. We had to track down a separate person-in-charge just to get access to our rooms late in the day.
Pricing Inconsistencies: The documentation stated a RM50 deposit per room, but we were charged RM60. While the amount is small, the inconsistency feels unprofessional and creates a lack of trust.
Final Verdict: If you value space and price above all else, this is a solid choice. However, be prepared to fight for your check-in details and deal with a non-responsive service team. I hope management fixes their communication flow and updates their facilities soon.
DDiazriGood location nearby to centrum mall.. Easy to find local foods..suitable for family with kids coz the hotel have elevator!.. This is my 1st time come to CH & definitely will stay in again.. Not to forget the reception is very helpfull and smooth check in
JJeekienGreat services and the recipionist were friendly and helpful , however the location was great and convinience most popular attraction can get there by the walk. the room was tidy and clean also spacious not too small . Only downside is the lift is quite small it can't fit above 5 person at once .
TThe Camera GuyI decided to stay at this charming two-star hotel because of my Milkyway expedition near Pantai Tanjung Kempit.
Being just a short 12-minute drive from the beach was a huge time saver!
I booked a family room with a queen and a single bed.
The rooms looked pretty clean at first glance, but under the bed was a mess.
How did I find out? Well, my son accidentally dropped his Lego pieces under the bed!
The bathroom was clean and worked well, though the sink and toilet water pressure could use a bit of a boost. After flushing, you had to wait until the toilet was full before you could use the sink. The shower head water pressure was great, though.
For a hotel like this in Endau, Rompin, it seems to be well-maintained and a good value, especially since there aren’t many options in the area.
Would I recommend this hotel to my fellow Milkyway friends?
Absolutely!
Honestly I forgot to get a photo of the room, but you can probably find one on their website. But I’ll show you some image from my Milkyway expedition just so you know where to stay if you’re planning to shoot Milkyway near here.