โรงแรม 5 ดาว ในอำเภอปอร์โต้ โปรตุเกส

Stayed at this hotel 3 times in less than 2 months, not planning to return ever again. Our 1st visit was so impressive that we had booked 2 more stays short after for our family. Yet the last visit turned into a disaster. Nobody answering phone calls at night. Before checking in on our last visit. We realized our flight got delayed. tried calling the hotel at around 9.15 pm, called 5 times over 20 minutes, no one would pick up the phone in the main reception !! Furious, and so we arrived at 1am without being able to inform them that we were gonna be late. Upon arrival, as I had booked 2 rooms, I asked the only person who was on shift that night to make sure putting my parents into the booked standard double room and my family with a child into the other bigger room (Junior King Suite) . He affirmed me that the room distribution was correct so we just left our parents to go to their room and take rest since it was late. When we arrived at our room, it was definitely a small room that would only fit a couple without being able to add an extra bed. Called the reception, no ones answered again!! So had to went back down to speak to that staff at 1.30am. He insisted, the room I was put into, was the Junior King Suite !!!! I was so angry because that room didnt looked like it was over 500sq ft as it was described when I booked. But the staff said to us that the info in trip.com was incorrect and more over, the information he received didnt mentioned that we had a child with us. Angry and exhausted, and I was even gonna compromised to stay in that room and sleep. we just went back to take a shower, then the guy came , talked to my husband and would offer us a bigger room after all the drama. it was close to 2am!!! We got offered to stay in a family room so my daughter got to sleep on a sofa bed but the guy who made the bed didnt even give her a blanket. Next day, texted my parents and asked them to show us a picture of their room, we realized the guy mistakenly putting my parents into the bigger room and so we were the one who got allocated into the standard double room!! Unprofessional service from the top to the bottom!! we eventually felt bad to that staff because in the middle of the night, he was the only person who moved luggages, opening beds etc...

โรงแรมแห่งนี้เป็นโรงแรมแห่งใหม่และมีการตกแต่งที่ทันสมัยและทันสมัยมาก เพียงแต่ว่าทำเลค่อนข้างไกลและไม่มีอะไรรอบๆ ทัศนคติการบริการเป็นสิ่งที่ดี

สิ่งที่คุณคาดหวังอย่างน้อยที่สุดจากโรงแรมระดับห้าดาวคือบริการที่ดีและความสะอาด เราพักที่นี่ 5 คืน แต่พวกเขาไม่ได้เปลี่ยนผ้าปูที่นอนให้เรา ทั้งๆ ที่มีระบุไว้ว่าพวกเขาจะเปลี่ยนทุกๆ 3 วัน ไม่มีการเติมน้ำ ไม่มีการเติมกระดาษทิชชู และกาแฟกับชา เราต้องขอเอง มีแมลงสาบตัวเล็กๆ อยู่ในอ่างอาบน้ำ ที่แผนกต้อนรับ พวกเขาไม่ทักทายเราเลยแม้แต่น้อย ฉันไม่ได้บอกว่าฉันควรได้รับการทักทาย แต่ฉันแค่เปรียบเทียบกับโรงแรมอื่นๆ ที่พนักงานยิ้มแย้มเสมอ การเรียกแผนกต้อนรับก็ยาก บางครั้งต้องรอถึง 5 นาที ในด้านดี อาหารในห้องอาหารอร่อยมาก และเครื่องดื่มที่บาร์ พนักงานก็ดีและเอาใจใส่มากเช่นกัน ฉันอยากจะชมเชยฟาบริซิโอเป็นพิเศษ เขายิ้มแย้มเสมอและช่วยเรายกกระเป๋าตอนเช็คอินและเช็คเอาท์

We had a lovely stay at this hotel. Location was the best thing about it. Right in the centre walking distance to most places we wanted to visit. We were lucky enough to be able to view the Christmas lights switch on and fireworks that were positioned just outside the hotel on the first night. The rooms were clean and spacious, and the spa was a nice option to have on a morning. we wanted to relax. All staff we encountered were very welcoming!

โรงแรมแห่งนี้ในเมืองปอร์โต ประเทศโปรตุเกส ตั้งอยู่ในทำเลที่ยอดเยี่ยม ใกล้กับสถานีรถไฟและสถานที่ท่องเที่ยวต่างๆ เช่น ร้านหนังสือชื่อดังอย่าง Léo de la Bookstore ห้องพักมีคุณภาพดีมาก และโรงแรมมีบริการอาหารว่างฟรี แม้ว่าอาจต้องรอคิวนานสักหน่อย พนักงานโรงแรมเป็นกันเองมากและจะให้คำแนะนำเส้นทางไปยังสถานที่ท่องเที่ยวต่างๆ อย่างละเอียด โรงแรมมีร้านอาหารที่เสิร์ฟอาหารตะวันตก ต้นคริสต์มาสในล็อบบี้ก็สวยงามมากเช่นกัน

Excellent location — very central and incredibly convenient for getting around. The staff were extremely helpful, professional, and welcoming throughout our stay. The room was spacious and thoughtfully designed, with a very comfortable bed and pillows that made for a great night’s sleep. Overall, a fantastic experience and a place I’d happily stay again.

ADOREI!! UM SÍTIO QUE EU RECOMENDO IMENSO PARA QUEM REALMENTE QUISER DESCANSAR! O HOTEL, MUITO BEM LOCALIZADO COM UMA VISTA INCRÍVEL. MUITO BEM LIMPO, COM DETALHES INCRÍVELMENTE LINDOS! A COMIDA É MUITO BOA, PRINCIPALMENTE O PEQUENO ALMOÇO, COM MUITA VARIEDADE! 😍

A hidden gem of Porto We stayed here for four nights and felt very happy. This is five star boutique hotel with all the facilities and above all top class services to guests - we have been many five star hotels around world. The Italian owner has talents from interior designing to offering great customer experience with help from his charming and hard working daughter Flavia who was on site supervising /attending to guests everyday and was willing to go extra mile to help. All staff members are professional, attractive with nice smiles. Innes the restaurant manager (?) was very friendly and helpful. We enjoyed fabulous breakfast and a wonderful dinner with innovative dishes created/cooked perfectly. All in all we thoroughly enjoyed our stay and will recommend GA Palace and Spa (lovely spa experience showing high level of attention to detail).

We had a wonderful stay at The Rebello and truly enjoyed our two nights there. One of the highlights of our stay was the beautiful river-view room. The views from the hotel were absolutely stunning, especially in the morning and at sunset. Watching the Douro River from our room was a memorable experience and made our stay in Porto even more special. The hotel itself is stylish, comfortable, and well-designed, with a unique atmosphere that combines history and modern comfort. Overall, we were very happy with the property and would gladly stay here again. However, we felt that some of the staff were not particularly friendly, and the introduction to the hotel facilities upon check-in was quite limited. As first-time guests, we would have appreciated more information about the hotel, its amenities, and services. Despite this, the beautiful location, excellent river views, and overall quality of the hotel made for a very enjoyable stay. 進步空間。 😊🇵🇹🏨🌉

We booked this hotel which is not close to the city centre to be able to have a pool to relax after a day visiting Porto. Uber was very affordable if you are in a group, if not, there is an easy bus service to reach the city. There are some options for an evening meal+ supermarket in the area but nothing extraordinary. Dinner in the hotel looked good but we didn't have dinner only breakfast which was good. Room was big and nice, common areas were really lovely. Biggest moan/warning/suggestion for improvement would be: the lifts took for ever (15 floors all in all) lots of queues forming. The wet areas could be so much better. The outdoor pool was overcrowded all the time and had very limited loungers that people took/reserved from 9am, so people even had to sit on the floor. With nowhere to put myself, I went to check the indoor pool. A much nicer space but again nowhere to relax, no loungers or chairs.