We couldn’t fault the point hotel. The staff are friendly and exceptionally helpful even at busy times like New Years. The rooms are clean, well equipped and very comfortable and the roof top bar and restaurant were lovely. We will absolutely stay again. The only feedback I’d mention is the toiletries provided (soap/ hand wash and shampoo/conditioner combined were pretty average and not what was pictured in the advertisement. Otherwise this was an incredible stay.
Trying to ask favor my last day to allow us check out 2pm but gave us til 12noon, I was not feeling on my last day i asked if my husband can bring some food for mi from the buffet area to our room since i wasnt able to make it i felt going to faint when I stand and kept going toilet. But the staff refused it. Generally the location very nice, big and clean rooms above all very convenient
My stay at the Emporium Hotel was nothing short of outstanding. From the moment we arrived, I was greeted with warm smiles and genuine hospitality that made me feel instantly welcome. The staff went above and beyond to ensure every detail was perfect — their professionalism and attentiveness truly set this hotel apart.
The rooms were beautifully designed, combining modern luxury with absolute comfort. Everything was spotless, and the little touches — from high-quality amenities to thoughtful turndown service — showed the hotel’s commitment to excellence.
Dining at the hotel was another highlight. Every meal was beautifully presented and delicious, with service that was both prompt and personable. The concierge team was incredibly helpful, offering great local recommendations and arranging everything seamlessly.
What really impressed me most was the superb service. Every interaction felt genuine — the staff clearly take pride in what they do, and it shows in every detail of the guest experience.
If you’re looking for a luxurious stay with world-class service and a truly welcoming atmosphere, I can’t recommend the Emporium Hotel highly enough. It’s an experience that exceeds expectations in every way.”
We stayed in an executive room on the eighth (of nine) floors in mid-July.
The executive lounge was generally poorly stocked and food and drinks often unavailable with no staff around for over a couple of hours at a time. We were here for seven nights, so have a reasonably good time frame to judge.
The swimming pool is surprisingly frigid in July, actually unpleasantly cold when there was any kind of breeze or cloud cover.
The bathroom shower drainage was not ideal: every short shower resulted in puddles on the bathroom floor; long showers meant the whole floor was covered in standing water.
Every time the neighbors used the spa or coffee machine, the noises were very loudly transmitted into our room.
The balcony was very nice and the wicker furniture comfortable.
It was a good location, so many staff but still I needed to wait for any request.
I asked for a late check out last night, but it reject. And a guy at reception was upleasent. I asked a again through another staff member this morning and my request was accepted to extend my stay to 12!
It was pleasant if I got the late check-out complimentary for the first time.
RRay_ToowoombaVery close to the Fortitue valley bar area.
Pool is small on the roof top so it’s not heated.
Generally quite good.
Not exactly located at the central CBD.
SScott Alexander WilliamLiving Room bar is a must to visit !! Tony and his colleagues were super hospitable, mixed us most of the menu items, and our favourites were the Beet-ness and Espresso 2.0. We stayed for only the one night on the 19th floor and thought the view at night was great. Waking up to see so much of Brisbane in the morning was a real surprise. Breakfast Buffet menu options were vast, however we chose from the à la carte menu paired with some fantastic coffees to start the day.
ผผู้เข้าพักWe stayed in an executive room on the eighth (of nine) floors in mid-July.
The executive lounge was generally poorly stocked and food and drinks often unavailable with no staff around for over a couple of hours at a time. We were here for seven nights, so have a reasonably good time frame to judge.
The swimming pool is surprisingly frigid in July, actually unpleasantly cold when there was any kind of breeze or cloud cover.
The bathroom shower drainage was not ideal: every short shower resulted in puddles on the bathroom floor; long showers meant the whole floor was covered in standing water.
Every time the neighbors used the spa or coffee machine, the noises were very loudly transmitted into our room.
The balcony was very nice and the wicker furniture comfortable.