Very spacious room. Conveniently located near Corning Glass Museum. Short drive away to dinner options. That's a nearby Thai restaurant called Nine Elephants which serves lovely Thai food.
Check-in was simple with friendly front desk workers who offered us bottled water from a refrigerator in the lobby. The room was very clean and well-equipped with tea, coffee, a refrigerator and microwave. I especially liked the fact that the floor was not carpeted but wood laminate, which is much easier to clean. The pool looked brand new and was open late. Breakfast was perfectly adequate, coffee, tea, yogurt, fruit, cereal, milk and protein bars with bags to pack for takeaway or to eat there. The location was perfect to visit The Corning Museum of Glass, which was under 10 minutes away.
A very quiet place. clean room, quiet surrounding, kind workers, and standard breakfast with American style. If having vehicle for transportation, this place was highly recommended.
I went to a show at the amphitheatre, which is unfortunately on the other side of the lake. The hotel is a few miles from downtown Syracuse. It is safe, a McDonald's is nearby for those who like their breakfasts. Overall, it worked for a night. Close to the airport as well!
MMillerBobThis stay was not what I would call good... It was in fact a poor experience.
By this I mean.
I arrived at 3.50pm to get checked into a room that I was informed would be ready for check in at 3pm... The room was not ready, and i was told they would try to have it ready in 20-25 mins.
I explained that that was not acceptable. I was told I could wait in the lobby area...I again explained that that was not acceptable. Another employee jumped in to say, I could sit in the lobby. Now I am irritated. I explained in more detail that I could not very well change in the lobby, being that I had to change and get to a wedding in Yonkers for 5.30...He then started to challenge me. Started telling me how he didn't like the tone of my voice. I then dismissed him and suggested he move away and let me deal with the situation with the desk clerk...who by the way was VERY, VERY, helpful, and whom I had no issues with, because she was doing everything she could to accommodate. The real problem was with the cleaning crew and their supervisor , who kept telling her the wrong things. I even offered for them to allow me to change, and then they could have the room to complete getting it ready. They told her to tell me that it wasn't protocol for me to do that. To which I responded that it wasn't protocol to not have the room ready.
At this time the desk associate, Aaliyah, who as I said was very helpful, and who I had NO ISSUES with, and she knew that, suggested that I would be reimbursed 50% for all the stress that I encountered, and gave me the room key to allow me and my wife to change and be on our way. This is where I say common sense made more sense than ”protocol”.
So my review will be....Great job handling a difficult situation by the desk associate, Aaliyah...
Poor job by the room ready crew.
And a terrible job by the associate who decided to challenge me in what was a difficult situation, instead of finding a way to help.
5 STARS for Aaliyah
1 STAR for Cleaning Crew
(-0) for associate.
SShane CanadianI was fine with the hotel but it is not for everyone.
The hotel is a bit dated. The room is quite simple but the bed was comfortable, the room was clean and there was a good selection of tv channels. However, there is some deep cleaning required as the heater intake was VERY dusty (see image). The shower had lots of hot water and good water pressure. The towels were fine for me, but they are quite thin and small. When checking in, I noticed shampoo packets were available at the front desk, but only hand soap packets were provided in the room. Water was not provided in the room nor was there a water dispenser to fill a water bottle. The hotel may want to consider providing a water dispenser in the lobby. The hotel description gives the impression that parking is not available though there was ample parking. It is near a highly developed area with lots of restaurants nearby. However, it is in a bit of a secluded area so it is best suited for travelers with a car. I was a bit disappointed that my room was not available at 430pm (check-in is at 3pm) but the hotel was short staffed that day. The staff I interacted with were polite and tried their best to be helpful.
The main concern people may have is safety. The hotel is at the end of a quiet street and it is brightly lit outside of the hotel. However, many of the rooms open outdoors and there was no security staff visible at the hotel. It is certainly a budget hotel and many of the clients had a rough appearance. I was fine but some may not be comfortable, especially single female travelers.
I would consider booking again but only for a quick and inexpensive stay.
ผผู้เข้าพักMy stay and experience was excellent inclusive of location, customer service will recommend to anyone friendly and efficient staff, clean and comfortable rooms, and a pleasant atmosphere. They also offered amenities like a good breakfast