Booked for two nights to go to Beamish museum . Travelling by train. Walk , part uphill to Castle takes about 30 minutes from the station. Uber £ 8 bus quite complicated.
There is a bus from town centre to the hotel but it’s quite complicated suggest if unable to walk book a Uber. Bus from town centre to Beamish entry very easy, £2.50.
Now for the Castle itself. You can’t help falling in love with the quaint and worn castle the ‘worn’ being part of its attraction. We stayed in the stables in an upstair room. Stairs are quite narrow with small landings so not suited to those with hip and calling difficulties. Bed , bedding and bathroom immaculate and very comfortable. Room very peaceful with early waking of bird song. Bathroom had a separate magnifying mirror which was very much appreciated. Down side was the dust on the beams over the bed hence the lower score for cleanliness.
Now for the breakfast and restaurant service. Faultless. Food of the highest quality with service to match. Breakfast matches the London 5 star ratings.
Overall this hotel was exceptionally good value and a place we plan to visit again. We highly recommend this for anyone visiting Beamish who appreciates high quality food, something a little different, peace and quiet who enjoys a lovely bath.
Very nice and historical hotel, quite a bit of a walk to get to our room though. Also had issues with the stairs in the hallways, quite inconvenient to get our bags to the room
Beautiful hotel around the corner from Beamish site,very clean,room good size with bath and shower, food and drink beautifully presented,staff superb, walking paths for all capabilities of you want a stroll
Came to Darlington to visit.friends. The staff we're fantastic upon arrival and during the stay. The room had a few issues which were reported to the staff and the hotel itself could do with a face-lift as a bannatyne hotel.
Again I will stress the staff we're amazing.
We stayed in a deluxe garden room, which was spacious but ultimately disappointing given the high price point. The layout was awkward and not very user-friendly—there were no plug sockets near the bed to charge phones, and the room lacked air conditioning, making it uncomfortably warm and stuffy. To make matters worse, the window/door was broken, so we couldn’t ventilate the room without compromising security. Since it opened directly onto the golf course, guests and golfers were frequently walking past, which also raised privacy concerns.
Unfortunately, the room offered very little privacy unless the curtains were drawn—however, the lighting inside was quite poor. Sheer or net curtains would have made a big difference. Surprisingly, for a 4-star hotel, the room lacked basic amenities: no mini fridge, no bathrobes or slippers, no face towels or facial tissues, and the bathroom toiletries were extremely basic. Even the ironing board was old and difficult to use.
Staff did attempt to fix the door/window and provided a fan and extension lead, but these were temporary solutions at best. After some back and forth, we were finally upgraded to a better room, which made a big difference.
On a positive note, the grounds, spa, food, and overall service were lovely. Just a word of advice: avoid booking the deluxe garden room—it doesn’t live up to expectations.
ผผู้ใช้ไม่ระบุชื่อVery nice and historical hotel, quite a bit of a walk to get to our room though. Also had issues with the stairs in the hallways, quite inconvenient to get our bags to the room
ผผู้เข้าพักWe stayed in a deluxe garden room, which was spacious but ultimately disappointing given the high price point. The layout was awkward and not very user-friendly—there were no plug sockets near the bed to charge phones, and the room lacked air conditioning, making it uncomfortably warm and stuffy. To make matters worse, the window/door was broken, so we couldn’t ventilate the room without compromising security. Since it opened directly onto the golf course, guests and golfers were frequently walking past, which also raised privacy concerns.
Unfortunately, the room offered very little privacy unless the curtains were drawn—however, the lighting inside was quite poor. Sheer or net curtains would have made a big difference. Surprisingly, for a 4-star hotel, the room lacked basic amenities: no mini fridge, no bathrobes or slippers, no face towels or facial tissues, and the bathroom toiletries were extremely basic. Even the ironing board was old and difficult to use.
Staff did attempt to fix the door/window and provided a fan and extension lead, but these were temporary solutions at best. After some back and forth, we were finally upgraded to a better room, which made a big difference.
On a positive note, the grounds, spa, food, and overall service were lovely. Just a word of advice: avoid booking the deluxe garden room—it doesn’t live up to expectations.
ผผู้เข้าพักBooked for two nights to go to Beamish museum . Travelling by train. Walk , part uphill to Castle takes about 30 minutes from the station. Uber £ 8 bus quite complicated.
There is a bus from town centre to the hotel but it’s quite complicated suggest if unable to walk book a Uber. Bus from town centre to Beamish entry very easy, £2.50.
Now for the Castle itself. You can’t help falling in love with the quaint and worn castle the ‘worn’ being part of its attraction. We stayed in the stables in an upstair room. Stairs are quite narrow with small landings so not suited to those with hip and calling difficulties. Bed , bedding and bathroom immaculate and very comfortable. Room very peaceful with early waking of bird song. Bathroom had a separate magnifying mirror which was very much appreciated. Down side was the dust on the beams over the bed hence the lower score for cleanliness.
Now for the breakfast and restaurant service. Faultless. Food of the highest quality with service to match. Breakfast matches the London 5 star ratings.
Overall this hotel was exceptionally good value and a place we plan to visit again. We highly recommend this for anyone visiting Beamish who appreciates high quality food, something a little different, peace and quiet who enjoys a lovely bath.
ผผู้เข้าพักI have been to Hartlepool many times in the past stayed in different places over the years but the Grand Hotel I liked nice staff spacious rooms location ideal I did come across one rude customer that was not very nice despite the staff doing g everything they could for her so I just had to tell her off fo being so rude definitely will stay again and also o e mention to the curry house in the same building excellent food and again nice staff
SSM1THBrilliant hotel, very clean and the staff were exceptionally helpful (especially since we had two little ones—they couldn’t help us enough). The room was lovely and had thoughtful luxuries like a coffee machine and premium toiletries. A fantastic, stress-free stay for the whole family! Will definitely be returning again.
ผผู้เข้าพักW well-located Hotel with friendly staff and good food. The Hotel is a bit dated in its appearance and could be at an upper grade if rooms/bathroom had more standard items eg hairdryer, draw/shelf space). A ceiling leaking water into a bucket was not the fault of staff but did not create a good impression in reception.