A great experience staying here! Since we’re foreigners without a Chinese phone number, the friendly front desk ladies let us use the hotel’s number to order food from *******. They even added us on wechat to make communication easier. Cute delivery robot helped bring our delivery right to the room. The smart Xiaodu AI system was super convenient too. The room was spotless, and it’s really easy to get to the city center from here!
The original member of staff that checked me in was extremely unprofessional. We were a family that came to visit with all permanent residents cards ( Green Cards ) and the way it was handled with very unprofessional. 1. The hotel should be aware that they don’t need to photocopy permanent residents cards as we are treated the same as local ID cards. The manager needs to train staff. I appreciate it’s rare to see but it wasn’t handle correctly. We have done amazing things for the country, China - and to be treated like this was disgraceful. One woman who helped us to our room, she was totally amazing! She was very professional- she understood professionalism and great customer service. We won’t ever forget such a wonderful woman. The hospitality industry is very important- every detail counts. However the negative impact can last a lifetime. I would like to thank the wonderful woman at this hotel and I truly hope you become manager of this place so you can show some staff members how to treat customers.
This is the first time we stayed with Mehood Lestie in China, and we’re happy with the service provided by all the staff. They made us feel welcome and at home. The room is nice and clean. The free laundry room is a plus especially for travellers like us, who are spending long time travelling in China. They provide free bottled water in the room as well as in the reception and by the lift of every floor. The staff reacted quickly when I complained about cigarette smoke in our room on the first evening we stayed, which I suspected some guests were smoking by the window at the corridor. After they checked and the smell of cigarette smoke was gone. It’s not the hotel’s fault as they can’t always monitor what guests will do, and there are non-smoking signs everywhere in the hotel. Unfortunately, there are always some guests who have no consideration at all. Apart from this slight issue which is not the hotel fault, I recommended the hotel!
MM252051****This is my first visit to this hotel, and I must say the facilities and staff attitude are quite good. However, there are a few minor inconveniences:
1. After a long day of walking, if I want to soak my feet, I have to carry a heavy wooden bucket to the bathroom to fill it with water, which is inconvenient and risks straining my back. It would be more practical if a hot water kettle was provided in advance .
2. The room has limited wardrobe space, requiring clothes to be stacked on top of each other, and there are not enough hangers, which can be inconvenient at times .
3. The room does not provide ear-hook coffee; instead, only three-in-one coffee is available, which I’m not very accustomed to drinking .