โรงแรม 5 ดาว ในแกรนด์คาซาบลังกา โมร็อกโก

My stay at Sofitel Casablanca Tour Blanche was extremely disappointing and far below the standards expected from a Accor luxury hotel. Service was unprofessional from check-in, breakfast quality and hygiene were poor, and even simple orders took far too long. Most seriously, personal belongings were taken from my room, and the hotel failed to conduct any proper investigation or provide follow-up despite multiple complaints. Overall, poor management and serious security concerns. I would not recommend this hotel.

Отель очень уставший!!! Никак не оправдывает своё название. Мебель старая, материал обивки стульев в буфет не чистился со дня основания. Ходили в бассейн не работала ни одна гидромассажная установка, очень низкий потолок, теплая вода как в ванной не позволяет освежиться. Поздний выезд до 17:30 обошелся практически в суточную стоимость номера, трансфер в аэропорт также.

A beautiful hotel, well designed and well placed to get to the main places to visit in Casablanca. The staff on reception and the concierge were delightful, smiley and cheerful always- we really appreciated it. The dining area staff we encountered were not as cheery or helpful. The breakfast was mediocre, a meagre selection and not appealing. We didn’t like the fact that we had to wait to be served drinks in the morning, hot water, tea and coffee should be on tap for multiple visits during breakfast. The person behind the drinks bar was slow to take and make the orders and not particularly helpful- some cafetières or tea and coffee dispensers would remedy this. The room itself had a few cosmetic imperfections and could do with a deep clean, including the walls. We were surprised to see a lack of bidet showers in the bathroom, which was inconvenient and not in keeping with the culture we were expecting. Finally, the water went off a couple of times and the lifts were not in working on one occasion, both were rectified fairly quickly, but it was an inconvenience as we were not able to complete our morning ablutions.

I stayed for 1 night, June 16-17. The service was very good as well as the facilities. The next day after checking out I checked and found that my t-shirt was left behind, then I went back to ask about it, but they said they couldn't find it. I'm sure my t-shirt was left there. How can a hotel as good as this have something left behind and not stored first? Even didn’t care about asking me my contact information so if thy ask the staff and found it thy will contact me!! Thy are not doing that

Шикарно все, начиная от местоположения в отличном районе с пляжем и заканчивая обслуживанием и уровнем сервиса! Мы приехали чуть раньше, чем начинается заселение и нам предложили другой номер, выше уровнем, чем мы заказывали. Номер был идеально чистым, с удобной кроватью, выбором подушек, кофемашиной и потрясающей ванной комнатой с прекрасным набором банных принадлежностей. Посещали открытый бассейн и джакузи в спа-зоне, остались очень довольны. Все сотрудники отеля были очень доброжелательны, вежливы и услужливы, особо хочется отметить сотрудников ресепшен, которые решали все наши вопросы, горничную нашего номера - она действительно обаятельна и приятна, и сотрудников ресторана blue - в один из дней на завтраке не было сырников, но на следующий день официант, который нас обслуживал, вспомнил, что мы хотели их попробовать и предложил нам сделать заказ - такое внимание к каждому человеку заслуживает высших похвал! И конечно приготовлены они были безупречно - думаю, это изюминка в меню от русского шеф-повара, который даже немного пообщался с нами и это было очень приятно! Обязательно вернемся к вам в следующий визит в Касабланку, спасибо за то, что сделали наше первое посещение города запоминающимся, ваше искреннее гостеприимство и внимание к мелочам!

My sister and I stayed at this hotel for a few days and had a wonderful experience. From the moment we arrived, we were warmly welcomed by the front desk and concierge team, and the service was exceptional throughout our stay. We had a room on the 18th floor, which offered a beautiful view of the ocean and the mosque—such a peaceful and scenic spot. A special shoutout to Youssef from the concierge team, who truly went above and beyond. He was always checking in to make sure we were enjoying our stay, offering great recommendations for places to eat, and helped us with booking a taxi on our last day. We’re so grateful for his kindness and helpfulness. Thank you for making our stay so memorable. We will definitely be back again soon!

Nice hotel, clean rooms, everything like on pictures. So welcoming. Also we made late check out from hotel, because had late flight. They let us stay till 18:00, for 75euro which is really so cool! Thank you. Also has online check in, it’s so comfortable))

ห้องพักในโรงแรมดีมาก ฉันชอบทีวีแต่ละห้อง (ห้องนั่งเล่นและห้องนอน) ซ่อนอยู่หลังกระจกเป็นพิเศษ ราคาพิเศษสําหรับมาตรฐานสูงเช่นนี้ สิ่งแปลก ๆ อย่างหนึ่ง (เพียงเพื่อให้คุณรู้ว่านี่เป็นรีวิวจริง) ห้องครัวไม่มีช้อนส้อมแม้ว่าจะมีโต๊ะเครื่องแป้งและภาชนะและอุปกรณ์ทําอาหาร ฉันไปเยี่ยมทุกปีก่อนวันหยุดของครอบครัวและจะพักที่นี่อีกแน่นอนตั้งแต่นี้มา

We had a small accident upon arrival and the hotel staff provided us the best possible help they can and I am glad to say that we are only able to settle that little incident with their helps. As our last stop at Morocco this is definitely a remarkable stop that not only offers us comfort but also ease. Not related to this hotel but definitely beware on the taxi drivers in Casablanca. More cunning and greed on charges than any drivers at other cities.

Be careful this hotel!!!!! It's my first time to leave a bad review. Never go to this hotel for Asians. I made a reservation because the hotel's design is unique, but the facilities are very old. The front desk worker said something ****** about Asians when he greeted me on the last day. Maybe he thought I didn't know that. I asked him why he said that, and he quickly changed his words. Racism should never be anywhere.