โรงแรม 5 ดาว ในเอมีเลีย-โรมัญญา อิตาลี

Two stars because it is a nice hotel with comfortable beds. Thats about it. It is certainly not a five star hotel, which it purports to be. We arrived around 8pm and advised reception that we needed to leave for the airport at five am. At some point reception advises that the booking was for one person and they had to charge us for the second. I have never heard of this! So for the extra person for our 8 hour stay, they wanted €100! What the hell for? I looked on a booking sight and showed the receptionist that I could still book a room (which would come with a free bottle of wine) for two people for exactly what I paid. Receptionist kept saying that it would be more if i booked through the hotel. Lets follow the logic here. Why would i book directly through the hotel if the same room is less on a booking sight? The most irritating part is that she kept laughing inappropriately for some unknown reason. The male receptionist kept insisting that the € 100 was for the ”free” hot breakfast. We reminded him that we had to leave before breakfast was served. He assured us that there would be a cart full of food in the morning before we left. Long story short, that did not happen. There was a cart with coffee and a few pastries. But wait, there's more! The man at the reception in the morning told us that if we had asked, they would have made us breakfast. That would have been nice if it was ever suggested by reception at check in! A real five star hotel would have just taken the initiative to prepare the bagged breakfast for us given the conversation had the night before. I also enjoyed how the staff talked down to us insisting that a €100 per person euro fee is totally normal. Because I've never stayed in a hotel before! Thats sarcasm btw. Again, this certainly was not a five star experience. And just to compare apples to apples, we stayed at a four star hotel when we arrived in bologna 10 days earlier. It was 1/5 the cost, the staff much more accommodating and was just as comfortable and nice. So do yourself a favor and ignore the alleged five star rating and save your money and nerves by staying anywhere else.

Hotel strepitoso, camera super! Il migliore della zona! È già la seconda volta che ci torniamo!

มันรู้สึกดี ฟลอเรนซ์มีชีวิตชีวามาก ผมชอบ

Struttura di fascino, vicinissima alle vie del centro. Siamo stati bene. Unica nota non ben insonorizzate le camere.

ทัศนคติการบริการดีมาก บริการดี ตอนเช้า อาหารรสชาติดี แต่ห้องน้ําในห้องไม่มีอ่างอาบน้ําราคาถูก ทําให้น้ํากระเด็นออกมา

Mooi hotel, heerlijk dakterras met jacuzzi, goed ontbijt en vriendelijke personeel.

Qualche perplessità in arrivo, seguita da qualche altra perplessità sempre con il ricevimento in uscita (assenza di informazioni utili a semplici curiosità forse banali, ma tant’è; assenza di personale addetto ai bagagli all’ingresso delle auto; singolari le spiegazioni che conducevano naturalmente ad utilizzare il loro parcheggio ad un costo 5 volte superiore a quello disponibile; …). Adeguata la camera, seppure nel librone di informazioni presente venga riportata l’accessibilità a Sky (precisamente dal canale 401 in poi), che non esiste/non è raggiungibile. Complimenti al Personale delle camere, della manutenzione, della piscina e della colazione al mattino. Qualche perplessità, infine, sul ristorante e, in particolare, sulle risposte da chi si occupava dei vini. Grazie a Trip.com il soggiorno è costato una cifra estremamente interessante e, quindi, il giudizio, a questo prezzo, è molto interessante per un Hotel, monumento nazionale, come questo.