I stayed one night at Hotel Lutana. It was a little out of the town center, a 20 minute walk. I had my own room and my own bathroom with hot water and air conditioning. No breakfast, but they had coffee and biscuits. It was very clean and the woman at the front desk (Rita) was incredibly nice and helpful. It is small, but that adds to its charm.
ROOM 402 (17–18 October 2025)
**The things That Need Improvement:**
1. The bathroom ceiling light is missing.
2. The paint above the toilet bowl in the bathroom is peeling.
3. The exhaust fan is very dusty.
4. A used face mask was found in the waste bin.
5. A used small box was found in the bedside table drawer.
6. The light above the wash basin is not working.
7. The hotel Wi-Fi connection is very slow.
8. The glass windows (outside) so dusty.
LLimThe only reason I stayed here was because of it location near to the airport. Everything else is good in terms of experience except I was imposed with liability costing RM10 for soiling one piece of their towel. The soiling happened because I walked outside after the rain and my foot got into a mud spot. I came back to my room and I accidentally stepped on the towel. Bear in mind, I had to book their largest room meant for 4 pax because that was the only one available even though I stayed alone. Considering the occupancy is low for that large room, soiling one piece of towel does not justify a RM10 liability damage.
ผผู้เข้าพัก*Honest Review: Comfortable Stay but Disappointing Service Transparency*
Me and a group of colleagues chose Wendu Inn during our recent work trip to Kota Belud, and I’d like to share an honest review—not just a general star rating—because the experience was a mix of excellent and disappointing aspects.
Pros: 🌟🌟🌟🌟🌟
• The check-in process was smooth and efficient.
• Cleanliness and room comfort are top-notch—definitely 5-star worthy, especially for a small town like Kota Belud.
• The view from the café and the convenience of having a minimart downstairs were truly added bonuses.
• We genuinely appreciated the effort put into making the place cozy and welcoming.
But here comes the downside:
We booked our rooms with breakfast included, which is supposed to be served at their café. However, this was where things went wrong.
1️⃣ When we went for breakfast, there was no proper display or explanation about the free breakfast options. What was openly displayed was a menu with both breakfast (no prices shown) and lunch items (with prices).
The actual complimentary breakfast choices were hidden away in a folder behind the counter—not visible to guests. Naturally, thinking the displayed breakfast options were part of our package, we made our choices and presented our coupons at the counter. The staff accepted the coupons without saying a word. Only after finishing our meals were we surprised with a bill, leaving us feeling misled and frustrated.
2️⃣ The counter staff’s customer service was below expectations.
When we requested an official receipt for work claims, we were repeatedly told to refer to the booking website. Even after explaining that we needed an original stamped receipt, the answer was simply: “We don’t have an original stamp.”
For a hotel catering to business travelers, this lack of basic documentation support is quite inconvenient.
Final thoughts:
Would I recommend Wendu Inn? Yes—for comfort, cleanliness, and its peaceful surroundings.
But be prepared to double-check details around your package (especially meals), and don’t expect much assistance from the front desk when it comes to paperwork or clarifications.
PPoole92It was located well next to the Orangutan sanctuary. Had a nice pool, with a scenic walk to get there.
The breakfast was really nice, and changed slightly each day. Rooms were cleaned daily. Our room didn't have AC, and the WiFi didn't. No free water is provided, and it's overpriced to buy. There is a very small shop that sells it cheaper close to the resort.