โรงแรม 3 ดาว ในโอไฮโอ สหรัฐอเมริกา

Our stay at The Lodge was nice. There were a few little things that I questioned, but that honestly is normal & did not really effect our stay. Everything in the lodge was clean & I do not know what wonderful smell they are pumping through the building... but walking into the lobby was wonderful! The decor was nicely decked out in holiday cheer! The Christmas Trees were beautiful too. We booked a King Suite, as the pic on Trip.com showed a jacuzzi tub in the suite. This is not the case. In fact, The staff at the front desk said they have not had jacuzzi tubs in the rooms for over 8 years. That was a disappointment... And King suites do not have a balcony, but Queen suites do have a balcony with sliding doors! They front desk did not offer to help with that misunderstanding, as offering a ”Fireplace room” (they said the jacuzzi rooms now had fireplaces after the removal of said tubs??... but no fireplace in my suite) or offering anything else... probably because I booked thru a third party(trip.com). It was definitely a spacious room, but a little overly ”roomy” with just a king bed, 2 nightstands,the entertainment/dresser, completely with a fridge in the cabinet, a very small ”dining table”, a glass coffee table & a pull out couch. The thermostat was set at a scorching 75 degrees, which I immediately turned down. At first, I figured it was just a fluke, but the power did go out one evening & sure enough, when the power was restored the thermostat reset to 75 again! We dined at the bar on a few occasions, which was nice & staffed ok, not the latest hours for a bar. The food is good & of course a little pricey. I'm sure there is a lot more to do during the nicer seasons... the answer for everything it seemed was ”it is the off season”. Overall, it was a nice place to stay in wine country & probably will return next year.

Traveling for a death in the family, upon our arrival, which was a little bit past the 3:00PM check in we were informed they were short staffed in housekeeping and a room wasn't yet available and if we were OK with a handicap room, I had no problem because I am disabled . No biggie, we went out for dinner. The problem was we didn't receive a phone call until after 6PM, 3 hours past the time that you could check in and our room was a standard room, clearly not to aid in handicapped people . Had there been a viewing service that evening, it would of been an major issue because we had to put our belongings in another family members room. We looked past that. When we finally got in our room there was like 2 pieces of toilet paper on the roll with no extra rolls available. Again, no biggie, went to the front desk and they took care of it quickly. Day of the funeral, go to take a shower, no body wash. Again, front desk was notified and they took care of it. Our final night, I was woken up by a clock alarm coming from another room that woke me up way to early than the time I had my own alarm set. I wasn't about to go and try to locate this mysterious alarm and have it shut off, but the alarm rang well over 15 to 20 mins. The hot tub was nice to relax, but sand was on the bottom of it, and the pool was extremely cold to me. I will say the staff that was on sight were very friendly and helpful to the best of their ability considering their lack of people to do required jobs and I did appreciate there was parking for Veterans. If I were traveling just with my wife and children I would of opted for a different hotel, but seeing how this was the location my family decided for all of us to go so we could be together in our time of mourning, it is what it is. I will not be looking into this chain of hotels for a future travel plans.

I had a very disappointing and uncomfortable experience with the front desk staff. I arrived at the hotel Sunday 01 march around 12:30 PM and politely asked if early check-in was possible. The two women working at the reception told me that no rooms were available until 4:00 PM. I said that was fine and that I would wait in the lobby. However, while I was waiting, several other guests arrived and they were checked in immediately. It was very clear that rooms were available, which made the situation feel unfair. Later, I approached the desk again with the same guests who were checking in and said that I had a reservation for today. The receptionist acted as if nothing had happened and looked visibly annoyed. During check-in, she tried to charge my card again for the reservation, even though my booking had already been fully paid online. When I saw the amount and asked what it was for, she could not clearly explain it. I had to tell her again that the reservation was already paid. Both receptionists then started checking the system and appeared irritated and nervous in front of other guests. Eventually they explained that there was a security deposit of $50 per day, which I completely understood and agreed with. However, they attempted to charge the wrong amount again, and I had to question it once more before they finally corrected the charge to the proper deposit amount. Overall, the situation was extremely uncomfortable and unprofessional. First I was told to wait until 4 PM while other guests were checked in, and then I had to deal with confusion about charges that should have been clear from the beginning. The hotel facilities are good, but the front desk service was very disappointing and needs improvement.

We had a double bed and a sofa bed. All the bed mattresses were too soft and sank in the middle. The air-conditioner was very noisy and not very cold. The pillows were also too soft.

Room key did not work at front lobby, and no one at the front at 700am. Luckily, could enter from back door.

ทำเลดีมาก ใกล้ใจกลางเมือง** บ้านดูเก่า แต่สิ่งอำนวยความสะดวกสะอาด อุปกรณ์ครบครัน และพนักงานมีความเป็นมืออาชีพมาก เงียบและน่ายกย่องมาก ทีวีก็ดีมาก

The hotel was centrally located to all the attractions we wanted to visit. Although the parking was not right on the property it was in a covered parking lot within a short walk to the hotel and the cost was included in our stay ! The front lobby looked rather new and was clean and shiny. Front desk staff was welcoming, friendly and helpful. Hotel room was very clean and accommodating for 2 of us and came with the amenities you would generally expect. We had a king bed and it was comfortable, although the pillows were rather soft and despite both of us having 2 pillows each we could have used 1 or 2 more to be more comfortable. The included breakfast buffet was well done with a good variety of choices for us as we eat a carnivore diet. The coffee was a good as you would get at Starbucks. I don't know her name but the staff member who kept the buffet full was definitely one of the hardest working individuals I have seen. She was friendly, accommodating and exceptional and the hotel should award her appropriately. The only negative to our stay was that on the 2nd day of being there we returned later in the day after sightseeing and our room had not been serviced by housekeeping. I called the front desk and the staff person who had checked us in informed me that they had forgotten to tell us that housekeeping is only every other day. Staff member did provide us with additional towels however it would have been nice to have the bed turned down and used towels taken away.

เราชอบพักที่ Drury Plaza ในใจกลางเมืองคลีฟแลนด์ พนักงานดีมาก โรงแรมส่วนใหญ่ในพื้นที่และราคานี้ไม่มีสระว่ายน้ําหรือสปาดังนั้นพื้นที่ว่ายน้ําจึงรู้สึกเหมือนเป็นโบนัส มันสะอาดและสนุกมาก พวกเขาเสนอการเริ่มต้นที่ยอดเยี่ยม นี่คืออาหารเย็นทั้งหมดรวมอยู่ในราคาโรงแรม นอกจากนี้ยังมีเครื่องดื่มสําหรับผู้ใหญ่ 3 แก้วต่อผู้ใหญ่เข้าพัก พวกเขาเป็นเครื่องดื่มคลาสสิกคิดว่าวอดก้าวิสกี้และโค้ก อาหารเช้าก็อร่อยเช่นกัน มันมีมากกว่าอาหารเช้าแบบคอนติเนนตัลของโรงแรมทั่วไป พื้นที่รับประทานอาหารสะอาดมากและได้รับการดูแลเป็นอย่างดี เราเดิน 5 นาทีไปยังโรงละครบลูส์เพื่อเข้าร่วมคอนเสิร์ต การเดินไปรอบ ๆ ใจกลางเมืองนั้นค่อนข้างแคบ ตัวโรงแรมเองก็ค่อนข้างสะอาด มันค่อนข้างล้าสมัย ไม่มีปลั๊ก USB ท่อเก่าอย่างเห็นได้ชัด ระบายน้ําช้าไปหน่อย ทีวีเล็ก พรมเก่า แต่ก็ไม่ได้เอาเสน่ห์ที่เป็นเอกลักษณ์ของสมัยก่อนด้วยหินอ่อนและแสงทั้งหมด เตียงและหมอนสบายสุด ๆ ลูกชายของฉันพูดถึงว่าเขาหวังว่าเขาจะนําผ้าห่มที่สะดวกสบายมาด้วยเพราะผ้าห่มของพวกเขาค่อนข้างบาง ถ้าเราอยู่ในพื้นที่นี้เราจะพักที่โรงแรมนี้อีกแน่นอน เรายังจะพิจารณาพักในสถานที่ Drury ที่แตกต่างกันเมื่อเดินทาง!

สิ่งที่เราสนุก เราได้รับห้องควีนไซส์ 2 ห้องที่กว้างขวางสําหรับผู้พิการที่ได้รับการปรับปรุงอย่างสมบูรณ์พร้อมแสงสว่างเพียงพอบนชั้นหนึ่ง ทุกอย่างในห้องสะอาดและแต่งตัวทําให้คุณรู้สึกเหมือนอยู่บ้าน ไม่มีอ่างอาบน้ําในบริเวณอาบน้ําและเป็นฝักบัวขนาดใหญ่พอสําหรับ 2 คน เมื่อเช็คอินเราได้รับการต้อนรับจากเพื่อนที่เป็นมิตรด้วยรอยยิ้ม การได้รับกุญแจห้องนั้นง่ายพอๆ กับการให้บัตรประจําตัวและประเภทของยานพาหนะสําหรับที่จอดรถ  สิ่งที่เราไม่สนุก หมอนบนเตียงเต็มไปครึ่งหนึ่งและต้องใช้ทั้งสามคนเพื่อให้หมอนที่สะดวกสบาย ผนังด้านขวาของเตียงควีนไซส์แรกถูกกระแทกและเสียงดังทุกครั้งที่มีคนข้างอาคารล้างห้องน้ํา เสียงเหมือนน้ําไหลผ่านกําแพง พูดได้เลยว่าการนอนหลับไม่มากระหว่างที่เราพัก  พนักงานต้อนรับส่วนหน้าที่จัดการอาหารเช้าด้วยก็หยาบคายและปฏิเสธที่จะให้เครื่องดื่มเพิ่มเติมแก่เด็กวัยหัดเดินของเราในขณะที่เรายังคงกินโควต้า ”อาหารเช้าสิ้นสุดเวลา 9:30 น.” ครั้งต่อไปที่เราอยู่ในพื้นที่ที่จะอยู่เราจะหาที่อื่นแม้ว่าจะขับรถไปอีกก็ตาม