I had a wonderful stay at this hotel.The staff were incredibly welcoming and always went the extra mile to make sure I was comfortable. The room was clean, spacious, and had a beautiful view. Breakfast each morning was fresh and delicious. Highly recommend for anyone looking for a relaxing and enjoyable experience.
I was very pleased with the Heron House Court. The staff was friendly and helpful. The location was excellent. Walking distance to the Dry Tortugas Ferry Dock. The room was functional and well laid out. The price paid was a good value considering its Key West in the spring. My only suggestion would be early am coffee. Maybe a Keurig machine in the lobby since there is no in-room coffee. Roman (staff) was very welcoming and helpful.
If you wanna skip the long queues and head an hour earlier into the theme park - please booked disney related hotels. This cuts time waiting. Done the tron and dwarf ride within 1hr30 mins. This is when the crowd is starting to trickle in
Great location. Rooms are clean, spacious, air conditioned.. They allow me to do a really early check in with charge. The staff is nice, helpful and professional, specially Nathaly, such an awesome and kind person.
I really enjoyed how on top of things guest services was in helping my family and friends be closer and they took the liberty to suggest this. The hotel might be tiny, but kept clean and comfortable. I don’t come to a Disney hotel to stay in it all day, but it’s comfortable after a long day of Disney adventures.
CCarmelWe liked our stay at this hotel. Liked the location and our room.
Staff are accommodating.
Breakfast was good but hopefully a breakfast buffet will be available too so as to have more options for the free breakfast included.
Definitely would rebook here for future travels and staycations.
EEvanFirstly SUPER CLEAN! Inside AND Outside. CLEEEAN! Usually I hate hotels with carpet, but it was so clean I genuinely felt comfortable taking my socks off!!! And after one full night of walking basically barefoot through the room the bottom of my feet were clean!!!!! And the beds are SO COMFORTABLE!!!! I really only have two negative things to say which I will stay below.
The Front Desk lady at first Kind of acted as if I was slightly bothersome, Which rubbed Me the wrong way at first especially after she informed me that there was a $50 deposit which was not told to me earlier over the phone or before purchasing a room or after. And at first she was uncaring. But they were busy, I have a job as well and sometimes I can be slightly shorter with some customers, it's never anything personal, we're human, but at the end of it she actually made an exception to the deposit because I was not informed. Which totally made up what I felt at first. She actually turned out to be very kind and caring. so this negative one actually wasn't that negative.. lol
Now .. the breakfast 😂. PITIFUL!!! It's not nasty. Or gross.. it's just, bleh.. beagles. Bread. Maybe ONE hot dish if your lucky. Only decent thing is One Waffles maker for a HUGE hotel. Which most hotels That serve breakfast. So again it's not bad, just nothing special.. one could even say subpar, I mean the Comfort suites which is right across the street which is much cheaper has two times better breakfast.. but nothing compares to the Home2 rooms. The rooms make up for the lousy breakfast.
The bathrooms!! Have FULL bottles of really good conditioner, shampoo on my antibody wash as well as hand soap and lotion. The Smart Tvs are AWESOME! Incredibly high definition and pretty big!! And the walls are pretty thick and soundproof, you might hear a door open or close next to you once in awhile but you don't really hear people talking or any noises from your neighbor other than the occasional door shutting or opening.
And I just have to speak on the breakfast part one more time, their breakfast bar the way it's set up you would think it was going to be so extravagant. When it's worse than. Comfort suites and comfort suites set. Is ... Let's just say not humbled, lol. It definitely less extravagant come up with the breakfast is decent, I have at least two to three hot items.
Fix your breakfast and I'll give you five stars all day on everything!!!
Oh yeah they also have a gym, as well as fire pits outside which is pretty cool!! And my room, which was the king sweet came with a full size couch, ottoman and what looks like a half kitchen basically with a dishwasher and full sink and even dishes!!
NNomadineWe stayed here for a layover in Miami and we felt the value for money was very fair. We were so happy to have the convenience of being right at the gate and ready for our connection the next day. The room was clean, the staff was friendly and the amenities were well sufficient.
Admittedly the room was a little noisy as you can hear the water pipes running really well when someone is taking a shower. But we would stay there again when having a layover.
It’s true that other hotels around the airport offer similar standard and amenities at a bit of a lower price, but when coming in late and tired, I don’t fancy waiting for a shuttle bus that stops at 7 more hotels. And in the morning having to wait and hope you fit on the right shuttle or plan on taking the earlier shuttle just in case…is time consuming and inconvenient too. Of course you can take a taxi or uber to your hotel, but by the time you paid for the way there and back, you might as well paid the same (or more) as for a night at the airport hotel.
We will stay there again for sure, especially if our planes comes in light and the connection requires an early start at check-in and TSA.
DDr RobertMy review is intended as constructive feedback and should be taken that way.
Check-in was a bit of a hassle, but once we got over a speed bump, everything was fine. I won't go into what happened exactly, but please NOTE: they do NOT accept cash for the deposit or payment. You must have a credit card.. Make sure your card works... and they don't seem to accept Union Pay cards. There isn't any drinkable water in the room, but there is a convenience store two buildings away - super convenient.
The rooms are clean. But, everything is old. The furniture could be quickly restored with some varnish to the furniture, and rustic rugs tossed on the wooden floors. They should consider adding their own line of soaps and hair care products for an element of care and elegance. It'd be nice to have a couple of complimentary bottles of water, as well.
The free shuttle from the airport - go to blue baggage claim and go out one of the blue entry/exit points; either 1 or 2 - at the far ends of the baggage claim corridor. Look for a ”Veterans Limo” van. They come regularly. Just tell the driver where you're going.
Breakfast is great if you love carbs. Unfortunately, no proteins were served. I recommend just adding some scrambled or hard-boiled eggs or turkey bacon and cheeses. You should add more varieties of bagels and bread, as well - especially if you're going to stay carb-centric. Raisin bagels would've been nice.
Thanks for the waffles. Neat, but I would prefer an omlette station.
Overall, I will probably not stay here again, but only because there are so many other options to choose from.
Oh... No offense, but the front desk staff could use some training in customer service and customer care. A couple of them seem to be tired of guests and refer to guests as ”them” and ”they” with a tone of contempt. The staff seems to be falling into a horrible customer care death spiral of ”us” vs. ”them” and seeing ”them” as ”stupid.” Maybe have just a workshop to help staff reaffirm their commitment to the hospitality industry.
Competition won't go away, but customers will.
KKareenCEverything quite convenient, loved having a bedroom, 3 beds, 2bathrooms+toilet for our family of 5. Alarm clock is cute - different characters to wake you up gently instead of a blaring alarm sound lol!
Staff members were all wonderful, smiling and friendly.. Free car parking is helpful if you have a car but don’t need to use during your stay as transport is very convenient to get to/from the Disney areas - Bus to Magic Kingdom/Animal Kingdom/Hollywood Studios/Disney Springs/Summer Winterland (same bus as Blizzard Beach), Skyline to Epcot. Although I must say, it felt like there were more buses returning to other resorts (like Pop Century and All Stars vs Art of Animation; maybe 3-4buses for every 1). Comes quite frequent though, traffic played a part on delays.. Pop Century is located next to Art of Animation so we considered taking that bus and walking back to pass through the Skyline station as the resorts share it, but we’d always surpassed our walking steps during a park visit so just waited..
Laundry mat is handy, gets very busy during the afternoon/evening as expected. No quarters needed, can pay via QR code. They have a vending machine with detergent and dryer sheets. Staff had visited whilst I was doing laundry several times to clean and sanitize machines.
Early entry to parks a great perk, saved and opted not to buy any lightening passes. We would take advantage of early entry, do a few rides and then head back to the resort to relax for a couple of hours and then head back to do more rides/parade/fireworks etc at about 2:45pm.
We kindly received complimentary access to play mini golf as the check in staff member recognized we’ve travelled quite a long way 🥹 - thank you, it was so much fun! Complimentary access to Blizzard Beach also included, unfortunately it was too cold to take advantage of it as our stay was during what seemed like an Arctic blast! 🥶
This has been our 3rd stay here, it always gives beautiful memories to take home with us 🥰