Das Hotel liegt recht zentral, nah beim Bahnhof und alles Sehenswürdigkeiten sind zu Fuß erreichbar.
Hatte mein Zimmer im 4. Stock ohne Aufzug, ist machbar. In meinem Zimmer wahr sogar eine Klimaanlage was unter dem Dach wirklich Sinn macht . Die Ausstattung ist schon ein bisschen Retro und die Plastikauflage auf der Matratze geht gar nicht .
Frühstück war vollkommen in Ordnung und das Personal recht freundlich. Preis Leistung stimmt hier.
The hotel is conveniently located right outside of the old town, and the neighbourhood is peaceful, with the Stary Kleparz located near it. Rarely, the hotel provides a room for 3 person, which is perfect as i travel in a group of 3. The room is warm, the toilet is alright, and the 24/7 staffs are friendly. Overall it's a bargain!
I had an incredible stay at this hotel in Poland! The staff were warm, welcoming, and always ready to help with a smile. The rooms were spacious, clean, and beautifully decorated, with comfortable beds and modern amenities. I especially enjoyed the delicious breakfast buffet each morning—plenty of fresh and local options. The location was perfect for exploring the city, close to public transport and major attractions. The hotel also had a relaxing spa area, which was a lovely bonus after long days of sightseeing. I would definitely recommend this place and look forward to coming back soon!
Overall, it’s a good clean place to stay for 1–2 nights. Despite its central location, the area is quite peaceful. If you book a room on the 3rd floor, you might hear some noise from the room right in front of yours. I appreciated the coffee machine with capsules — a nice touch.
However, there were a few downsides: the two single duvets were quite small, and I felt cold; a larger, warmer duvet would be preferable. The mansard room isn’t ideal for tall people, and the shower tended to clog quickly. Also, the showerhead holder was placed too high. Lastly, the carpeted floor made it difficult to drag a heavy suitcase around.
Difficult to find. Went to the wrong location and was only redirected to the correct location after calling the concierge. You have to open the lock outside the door to retrieve the key. I was told that I had to find my own luggage storage after checking out and it was problematic. Most hotels would have a luggage room, but this one apparently does not have.
It serve the purpose, it's clean and tidy, there is free water at the reception that is always welcome, location it's very good. In the heart of the Jewish district
SsallyThe positives. The hotel was modern, well positioned from the central square, and the rooms were spotless. The breakfast was good quality with a diverse choice.
The negatives. A member of the cleaning staff walked into my room early morning without knocking. I believe she didn't realise the room was occupied. I was in my underwear in my bed exposed. It caused much embarrassment to me and her. I made a complaint. However, it was brushed aside, and there was no apology. From the staff member at reception. I ordered in food, and when it was delivered by the outside restaurant, it was left to sit at the hotel reception. When I eventually received a call from the desk via my moibile, the meal was cold and ruined. The receptionist claimed she had called my room telephone - she hadn't. Another incident with the cleaning staff, they threw my water bottle away when they cleaned the room. I asked where it was, and they went rifling through the black bags. I was totally shocked that they thought they could put my possession in the garbage.
The staff can be abrupt, Each job sector is very dislocated from the other, so it feels quite cold in the atmosphere of the hotel. If they could address the harmony of the staff, then the place would feel more welcoming.
PPolarmermaidWhat an excellent hotel with a warm historic ambience and lovely staff. I loved the special antique decor and dark wood. Good place to stay if you don’t know where you are as it’s very central-a short walk to the main historic square and a short walk to the modern three-story shopping mall—Galleria Krakova I think it’s called. There are trams right outside. Take them. If you get lost, use the Bolt App and order a taxi.
There are even a few goldfish in the back beer garden with big umbrellas which must be festive in the warmer months.
There’s a lift. My room was spacious with high ceilings. The bed was big and comfy. There was also a sofa, desk, plenty of hanging space, 🧥 fridge
and kettle with coffee/tea options - very handy. The assorted breakfast buffet was divine. So much to choose from: 🍵 , ☕️ 🍊 🍏 🍪 🍳 🥓 🧀 🫕 🥗 🥣 🧁 🥛 🧃
The staff were all very kind and helpful. The in-house masseur gave me a very good massage. The reception staff helped me pronounce Chocholowski which sounds like Hoho Woof Ski so just picture Santa and a dog skiing to get to the spa in the Tatra Mountains. Something for next time. It leaves you with a good feeling to stay here. 🌞🧳🌞
MMillerMikeFantastic hotel! Staff was super friendly and helpful. The location is great on one of the main tram lines and close to the bus and train stations. Room and bathroom were the perfect size and the bed was big and comfortable. Really enjoyed the fresh water dispenser in the hall for refilling water bottles and having cups of tea after coming in from the cold. Room and lobby were very clean and the bar/food counter in the lobby was great!
MM626328****I had an incredible stay at this hotel in Poland! The staff were warm, welcoming, and always ready to help with a smile. The rooms were spacious, clean, and beautifully decorated, with comfortable beds and modern amenities. I especially enjoyed the delicious breakfast buffet each morning—plenty of fresh and local options. The location was perfect for exploring the city, close to public transport and major attractions. The hotel also had a relaxing spa area, which was a lovely bonus after long days of sightseeing. I would definitely recommend this place and look forward to coming back soon!
--DHKRelaxed Hampton hotel with parking option (surcharged, if remember correctly, but not too expensive). Nice location for Auschwitz, Krakau, Trip to Ukraine / Slovakia and Energylandia.
Very friendly and kind staff at reception and breakfast buffet. Buffet is very decent and everybody will be served plenty (cold cuts, yoghurt + musli, fruits, eggs + sausages, all coffee types (incl. cappuccino).
Trip.com was cheaper than booking in hotel, better to compare!
For us best option around - checked also other hotels around, but here you get a Hilton daughter quality for just a bit more than other options around.
Room was clean, bed comfy (bit on soft side).
Fitness room has multifunctional machine + dumbbells and bench + cardio options - enough!
Nice hotel, fully recommend!
KKanabeeA little walk from the station, the hotel is located smack center at the entrance of the Old Town. I was pleasantly surprised at how beautifully room was decorated (later learnt that it models after artefacts in the museum next door!). I also strongly recommend the breakfast here. Genuinely some of the best I’ve had, every bite just a bomb of flavour. Dinner was great too!
Moreover, for a seemingly old hotel what genuinely surprised me was the lack of mould or dust even in the deepest corners of the room.
I would also like to mention that I had some issue with the hotel facility on the last day of stay. Although I was rather impatient of fear that the hotel will not come back with a solution at all, they were very polite and accommodating throughout the ordeal.