Pretty negative experience on this one
Arrived at hotel 11.45am after a 20 hour travel expecting to be able to check in any time after 11am as advised by trip
Was told by hotelier that this was not possible or the case and blamed trip
After expressing our dissatisfaction asked if we could leave the luggage response being yes for a £5 charge
We declined this
Then we were told we could check in at 12 for an additional
£25 to which we declined
So knackered we walked off with our luggage to a local pub
Did get a phone call to say that there was a room so checked in by 1pm
So all in all we were not happy at all
Hotel is ok in central location
Nothing bad nothing great about it hardly what I’d class as a deluxe room
View in photo
Decent breakfast but probably would not visit again due to our experience
So all in all 5 out of 10 experience 😞
Nice big bed , nice room , bathroom definitely needs upgrading tho , the grab rail on the side of the bath was rusted and exposed metal , shower dials are ancient, could definitely do with plug sockets on the sides of the bed to change your phone etc , no air con instructions but did figure it out , inside of the windows soaking wet in the morning but that's normal given the time of the year , paint around the main door was flaking off so needs a little maintenance , but it didn't put any bad feelings in out stay at all , just little things to point out , staff were lovely and friendly , hotel in general was fantastic , excellent breakfast served buffet style , room service was easy and meals were delicious with reasonable prices and staff were great , would definitely stay again was a great valentine's weekend , thankyou to everyone there
Modern clean business hotel. Average buffet breakfast is extra £13 served from 06:30 weekdays and 07:00 at weekends. Evening menu felt limited choice and pricey. Great rain head shower. Really comfy bed, duvet & pillows. Unfortunately parking is extra £12 per night which I couldn't find advertised upon booking and just feels greedy!
Second time we havd stayed here. Next to the M4 so super convenient. Excellent service with a smile. Clean. If it had a popil, it would have been perfect.
Paper thin walls and a ceiling that bounces when the people above walk around. 2am fire alarm which the receptionist didn’t seem to know what to do. Doors slamming and people talking in the main corridor through the night. Fair to say that I had very little sleep and will never ever stay here again.