Me and my partner had a fab time here a wee confusion with the room when we checked in but receptionist solved it like a pro.
Great for Outdoor or just a relaxing time away. We had breakfast included and we loved all the Scottish selections. Would recommend for couples especially.
We had a sea view room which had a great view, but the windows were so dirty and cobwebs in the corners that it actually spoiled that for us. The staff and service they provided was excellent, but however I expected a wider variety of meals but the menu was very limited. It was nice to sit at the tables provided outside when having drinks, but again the metal railings at the tables had a lot of chipped and flaked paint and made the hotel look rather run down. The dining rooms and all the seating areas with lovely leather chairs was very nice on the ground floor, but moving up the stairs there was black tape holding the red tartan carpet together, our room actually had small nails holding the wallpaper on the walls. It all looked great online ,but close up it was rather tired.
Loch long Hotel could be a lot cleaner. However, what really spoiled my stay was UK.trip.com. After I .ade the booking trip.com announced that the booking could not be varied. Then a couple of days before the due date, another anouncement about a £50 up front payment.
Trip.com left a sour taste in my mouth
Annoyed
Gordon McDonald
Very good central location for Oban activities etc, and getting Ferry to Mull. Clean very comfortable beds, lovely breakfasts and staff very helpful. Good parking at hotel too.
Perfect location close to rail station.Lots of positive points, however hotel was dated in parts, room carpet flooring was unstable so had to exercise caution not to trip and cause injury. Reception staff member Jamie pleasant and most helpful, so was Nicola over the phone the night before check-in. Food could be improved, with a better variety at breakfast, and providing fresh fruit.
Room allocated was not what I expected. Would stay again if better room allocated.
Complete mixed bag, starting with the good. The location is perfect, the bed is very large and comfortable and the staff are excellent - accommodating & attentive - your staff are a real credit to your business
Unfortunately the 'refurb' & general level of cleanliness let's this down, our bathroom had remnants of the soap / shampoo holders being drilled into the wall all over the shower floor, the same with the radiators. The extractor doesn't work and the light switches are upside down - almost like the snagging list hasn't been completed. We were looking forward to using the pool at the sister hotel but unfortunately it was closed which was disappointing. We had a drink in the bar but honestly, couldn't finish it, it was like the taps hadn't been cleaned, really wasn't good.
It's such a shame as it could be an excellent hotel, it just needs a bit more TLC and attention to detail from the owners. We stayed for NYE and all other hotels in the area were packed, it was unfortunately easy to see why.
Lovely hotel in convenient location. Rooms nicely decorated and very spacious, with spa baths! Nice bars, lovely staff - and great breakfast. I definitely would like to return.