Unfortunately, my stay was not very comfortable. The soundproofing is very poor, and there is a nightclub nearby that plays very loud music late into the night, making it difficult to sleep. For those who drive, can park on the roadside across the street for free after 6pm. In addition, the shower water pressure was very low, which was disappointing.
A lovely place to stay, the location is strategically located near to the centre. The famous Fergburger is less than 5 minutes walk. Parking is limited but you can try and ask for a reservation at the hotel. The room itself was spacious, comfortable bed and big room. Breakfast was simple but still very good. Enough amenities and everything is provided including complimentary snacks and drinks. Happy hour is 5-6pm at their common room.
This is a fantastic hotel with great engaging staff who show you around the hotel and explain everything when you arrive. The hotel provides drinks, milk tea and a coffee with a coffee maker in the the room. Downstairs there is a really nice hang out area with a complementary happy hour and tea, coffee and sweets. The decor is very moody and is unique from any other hotel I've stayed in. A huge amount of detail is paid to ensuring presentation is on point. There are nice views from most rooms and the location is nice and close to the middle of town. The only disappointment was $20 to use a carpark. That being said, there is plenty of on street parking if required.
ผผู้เข้าพักA family of four for two nights.
Pleasant arrangement:
We looked for a room together but was fully booked so we ended up booking two separate rooms. By the time we checked in, we were given a deal for an extra NZD300 per night for a decent spacious room, and we took it.
Friendly and helpful staff:
After we parked our car, the staff immediately gave us a helping hand for taking our bags and luggages showing us to the check in counter.
When we needed help for immediate medications, the staff brought us to the medical center which was a few minutes walk, and always back us up with our needs. We were so much appreciated.
Summary:
Worth staying.
Friendly and helpful staff around.
Cleanliness and neat.
Walking distance to skyline and downtowns.
Decent breakfast.
JJ LindsayThis is a fantastic hotel with great engaging staff who show you around the hotel and explain everything when you arrive. The hotel provides drinks, milk tea and a coffee with a coffee maker in the the room. Downstairs there is a really nice hang out area with a complementary happy hour and tea, coffee and sweets. The decor is very moody and is unique from any other hotel I've stayed in. A huge amount of detail is paid to ensuring presentation is on point. There are nice views from most rooms and the location is nice and close to the middle of town. The only disappointment was $20 to use a carpark. That being said, there is plenty of on street parking if required.
ผผู้เข้าพักThere was no concierge or staff assistance when we arrived, which was surprising for a hotel of this standard. When I later requested a late check-out by just one hour (until 12:00), I was told it was not possible because a group was arriving. However, when we returned to the hotel at 16:55 to pick up our car, we saw that the group had only just arrived.
Refusing a one-hour late check-out, especially when traveling with a child, was extremely disappointing — and seeing the actual arrival time of the group made the explanation feel insincere.
Overall, the lack of hospitality and the way guests are treated do not reflect the level of service we expected.