I left my sunglasses at the hotel, but I only realized they were missing the next day, after I had already checked out and moved to another hotel. I contacted Trip.com’s customer service to help me reach out to the hotel and locate my sunglasses. Hotel Heritage confirmed that I had indeed left them in my room when I checked out.
The following day, I contacted the hotel again and asked if I could get my sunglasses back that evening, as I was leaving Montenegro for the airport at 6:00 am the next morning. Hotel Heritage kindly arranged for someone to deliver my sunglasses to me and did not charge me any fee. I am truly very grateful for their help.
Превосходный отель. Небольшой и уютный. Потрясающий вид на залив, каждый день можно наблюдать как заходят лайнеры. Завтраки отличные. Удобные кровати. Персонал гостеприимный.
The service was excellent. The front desk guy helped us extend our check-out time for free and arranged a car for us to Budva. Ordering food from the hotel restaurant was also very convenient—the meals were delivered to our room, so we could enjoy delicious food while admiring the view from the balcony. Overall, the experience was great! Except for the slightly poor soundproofing of the room, everything was perfect. Highly recommended!
Могу смело рекомендовать данный отель, отличное месторасположение, пляж, бассейн, прекрасные завтраки
Минусы:
Не было фена в номере, но по звонку принесли, также при уборке горничная не оставила новую воду, также по звонку принесли, но на отдыхе как-то не очень хочется заморачиваться со звонками и просьбами того, что и так должно быть, поэтому пожелание - улучшить сервис и будет 5+
The hotel I stayed at was a small, cozy, and clean place by the sea. The staff were friendly and welcoming, making me feel right at home. Everything went smoothly and perfectly. If I have the chance in the future, I would definitely stay here again!
WWil.GI left my sunglasses at the hotel, but I only realized they were missing the next day, after I had already checked out and moved to another hotel. I contacted Trip.com’s customer service to help me reach out to the hotel and locate my sunglasses. Hotel Heritage confirmed that I had indeed left them in my room when I checked out.
The following day, I contacted the hotel again and asked if I could get my sunglasses back that evening, as I was leaving Montenegro for the airport at 6:00 am the next morning. Hotel Heritage kindly arranged for someone to deliver my sunglasses to me and did not charge me any fee. I am truly very grateful for their help.
AAnastasiaМогу смело рекомендовать данный отель, отличное месторасположение, пляж, бассейн, прекрасные завтраки
Минусы:
Не было фена в номере, но по звонку принесли, также при уборке горничная не оставила новую воду, также по звонку принесли, но на отдыхе как-то не очень хочется заморачиваться со звонками и просьбами того, что и так должно быть, поэтому пожелание - улучшить сервис и будет 5+
ผผู้เข้าพักThe service was excellent. The front desk guy helped us extend our check-out time for free and arranged a car for us to Budva. Ordering food from the hotel restaurant was also very convenient—the meals were delivered to our room, so we could enjoy delicious food while admiring the view from the balcony. Overall, the experience was great! Except for the slightly poor soundproofing of the room, everything was perfect. Highly recommended!
ผผู้เข้าพักThe hotel I stayed at was a small, cozy, and clean place by the sea. The staff were friendly and welcoming, making me feel right at home. Everything went smoothly and perfectly. If I have the chance in the future, I would definitely stay here again!
ผผู้เข้าพักПревосходный отель. Небольшой и уютный. Потрясающий вид на залив, каждый день можно наблюдать как заходят лайнеры. Завтраки отличные. Удобные кровати. Персонал гостеприимный.