Desk manager Veronica was stunningly helpful and kind. Everybody on staff were friendly and made my stay comfortable and easy. The Hotel is quiet at night, often has a breeze in the broad open areas, and it is very clean. The decor of the lobby and other open spaces is beautiful and calming. You are only two blocks from a great little square, a little corner store to buy refreshments and snacks, several good restaurants very close, and you're only about five blocks to the Plaza Principal. They will also help you set up a tour that will pick you up at the door. [Thanks to ”Sammie” and ”Mario” for the great trip to the Mayapan ruins and especially the three great cenote swimming visits and surprisingly the best lunch during the trip!]
Location location locations. 5+. If you take the ADO platinum bus it stops right there! You are in the heart of the classy restaurants, historic sites and feeling of a secure environment! The hotel is a newly acquired Marriott property! It is not that of Marriott standards but is ok! Hotel staff was very accommodating and helpful. English is not widely spoken but we did well! Special recognition: Carlos-bellman spoke English and very knowledgeable of the area and helpful Kara front desk very helpful and helpful! Bruno restaurant a pleasant and very efficient! Simon was very helpful with solving some issues we had! Big issue was no hot water for four days and after complaints we had hot water. Sounds like they water problems! Great restaurants and entertainment in the mall center. Great location!❤️😁 All the staff were excellent!
As before, highly recommended a real gem for this price.
We extended our stay because we liked it here so much, it’s perfect to relax.
And we going to miss the huge comfortable bed.
Coolest hotel i have ever seen with mesmerising view with pool, hygiene ,cleaness, You can visit with family also its very familiar hotel also . Room service are good great food , clean pool and many games to play
ผผู้เข้าพักThe hotel is very comfortable, modern, chic and clean The staff is super friendly and accommodating. They allowed us to check in a bit earlier as our room was ready and we had an early arrival to Merida in the Maya train from Cancún (highly recommended experience too!). We were welcomed with a glass of ice-cool water which was perfect as the weather was much hotter than anticipated in Merida. The pool was super refreshing, the toiletries and bedlinen beautiful and the whole place is an oasis in the middle of a very central street, close to everything yet quiet and peaceful. Highly recommend!
Sitio genial. Muy céntrico. Habitaciones muy amplias y completas. Wifi, caja fuerte, secador de pelo, cafetera con cápsulas de cortesía. AC. Lugar muy tranquilo, precio estupendo y muy competitivo. Espacio amplio para leer, patio grande para descansar o trabajar con el pc. Algunas habitaciones con terrazas espectaculares, estaban ocupadas y no puede verlas oir dentro.Muy recomendable. Volveré cada vez que visite Mérida, está ciudad increiblemente bonita. Gracias a Casa Equinox.
This hotel has water issues like everyone is talking about. They have to tank the water in and they constantly run out. It ran out on a Sunday so they could not get more water. They blamed the restaurant that rents out of their building for leaving a tap on that didn’t help fight that we couldn’t shower for a day. Then the days we could shower the water was always cold. I overheard them giving gas that were definitely from Mexico Free breakfast for the inconvenience but for the Canadian American guest they offered nothing. I called them out on it and said this was unfair. The front desk was completely rude said it wasn’t their problem and that their manager wasn’t in on Sunday to take care of this, and that was from a previous day, I spoke to those guest and they said that’s not true and that they got it because of the cold water and lack of water issues. The location is good. The hotel is clean, but it is falling apart. Nothing works and the toilet can’t flush paper which meant you had to put dirty paper towels in the garbage next to the toilet. They also try to charge you for everything like if you lose a room key which cost them pennies they want to charge you a fee for issuing a new one and you don’t even get a second one so you constantly have to be with your people they also threaten to charge us for taking the towels to the beach, and then upon arrival, they said that my kids because they were over 12 had to pay I said you had to buy another room. I would stick to the chain hotels from the US as they would never treat their customers like this customer service in Mexico is really sad. the only highlight was the cleaning staff. The hotel is extremely clean and they are very attentive.
Great hotel, nice pool, nice people. We were able to watch the World Cup games on the tv in our room. Great service and in a good location pretty central to the city and many things are in walking distance, car parking lot is reliable and keeps the cars safe.
En esta ocasión se han ganado el comentario negativo. Las habitaciones no tienen nada que ver con lo que anuncian en las redes, están super viejas, mi estancia fue de 2 noches por trabajo, la primera noche super aburrida por qué prendí la TV y oh sorpresa! se veía triple la pantalla, llamé a recepción y mandaron al ”velador” a disque reparar, pues él no sabe de nada de eso. Al día siguiente ya que Reporte que no había agua caliente y que me repararán la TV, volví al hotel y no hicieron nada. Fue bastante molesto no poder acostarse tranquila a poder ver aunque sea las noticias pues todas las letras estaban por toda la pantalla. En el restaurante los tuve que ir a buscar porq nadie estaba atento, super lentos. Les deje el. Pago en el restaurante pues ya se me hacía tarde y no podía esperar a que vinieran a cobrarme. Definitivamente mucho que mejorar. No recomiendo este hotel y la verdad me extraña pues los hoteles de kavia por lo regular son si no Buenos, pasables.