It's my 2nd visit to Merida and to Hyatt. What I love is the hospitality of the people from the front desk, bellmen, housekeeping and food and beverage workers. The rooms are spacious and plenty of room to put your things. It's very clean as well. The breakfast/brunch buffet is amazing, I wish I had enough stomach to eat everything. The bakery has a vareity of pastries absolutely delicious along with good coffee. They have a small clean gym which we took advantage of, but can get full fast early morning. It's walking distance to many good places to shop and eat. Uber is cheap if you want to explore further.
Excellent hotel, everything was perfect. Thank you, Gabriella and Emmanuel. You made my stay wonderful. Excellent service, clean room, good location.... What else can you wish for? See you next time. A great design concept which is aligned with the surrounding nature (forest)...Nico.
Me hospede aqui ya que asistí a una Convención en el Centro de Convenciones que esta cruzando la calle. La atención en el check in es buena, las habitaciones bien. Habría que checar la ducha ya que el agua sale hacia afuera y moja la zona donde esta el inodoro. Mi comentario va en el sentido del ruido de los huéspedes. En la recepción al hacer el check in queda claro en la hoja que se firma de entrada que después de las diez es hora de silencio y no se permite ruidos, reuniones ni nada por el estilo. Pues bien esa noche había jovenes hospedados que no hicieron caso de estas medidas y desde las 2 am estuvieron corriendo por los pasillos, aporreando puertas, arrastrando sillas, música a todo volumen. Hablé a recepción reportando el incidente, subieron y los hicieron callar, volvió a suceder más tarde lo mismo, volví a reportarlo, subieron otra vez. Pero el escándalo siguio toda la noche. Considero que al ser un hotel que recibe huéspedes que van a trabajar, de negocios, convenciones, empresarios etcétera, deberían cuidar mucho el silencio a ciertas horas para procurar el descanso de todos. Obviamente no regreso allí.
Very nice newer hotel. Very large clean rooms, very modern. 110v outlets with USB. Somewhat walking distance to places, but taxis are cheap. Great breakfast and very very friendly staff. A/C works great in the room. Very nice breakfast/dining area with a bar. Top 10 gyms I’ve seen in my travels. Five treadmills with TVs (none of the TVs worked however), two ellipticals, free weights, multi use machines, leg curl, back. Very large gym - 24/7. Negatives - little to no hot water after about 4pm for some reason, so plan on taking a cold shower if needed. Elevator door readers for room access don’t work well.
This Hotel is one of the best hotels I’ve stayed in while visiting the Yucatán ! I want to give much thanks to Martin who works the front desk!! and all who work the security at night and the door men during the day! !!! The women who work breakfast are amazing and so sweet and helpful ! I’m just so impressed with this hotel I could go on and on!!! I go to Merida often and have stayed at so many different hotels ! This wins the Gold Medal. Thank you Residence inn The room was so comfortable and I love that my remote for the TV changes Spanish movies to English!!! Yes!! Location ideal for shopping and groceries ! ❤️👍🎉machismo gracias !!!!!!!
Nice hotel with friendly service. I've stayed in Fiesta Americana hotels a lot and know generally what to expect. This one lives up to the high Americana standards. It is in a good location, near good restaurants, but not in the central area of town. Beds are very comfortable and rooms are nice. The bar had live music on Friday night and the band was great. Across the street is an outdoor restaurant that also had live music at night. The first floor of the Fiesta Americana hotel is all shops, so the actual hotel lobby is on the next floor. At the top of the escalator, in the lobby, there will be one or two people who will approach you and offer to help you with anything. They are very nice, but their goal is to sell you something like a timeshare. We refused to talk to them about that, so we never got the full explanation. We also got a phone call in our room, from the same people, telling us they had a free gift for us. We did ask these people for recommendations of local activities and they were very nice and helpful. Included was a light breakfast and snacks/drinks on the fifth floor. This was very convenient and the food was simple, but good. The only real surprise we had was at check out. We found that there is a charge for the self serve coffee in the room. I never use anything from the mini-bar or anything in the room that has an extra cost. I do not remember seeing anything about the coffee costing something. So many other places it is free/included. The hotel did reduce our charge for the coffee, but be aware that there is a charge.
Eeliset vThe hotel is nothing short of beautiful and breathtaking aesthetically! You are in great care in every way with the staff and the hotel owner in every way you can of. They are all very catering and friendly ! They make some delicious food and make you feel at home! Very clean and replenished daily! I celebrated my birthday their and they made me a beautiful towel decorate cake just like in a cruise ship. I highly recommend staying in this beautiful hotel boutique it’s a whole and memorable experience, you won’t regret it ! Very central to all the downtown attractions and walking distance to the Mercado, cathedral , and various plazas nearby ! Definitely going back to stay with them soon !
We stayed here for one night in December 2022. The hotel is very well located, just a couple of blocks from the main square. All around there are plenty of shops and restaurants. We stayed on the 10th floor and there was little noise. We stayed in what I think is called a ”studio” room, which was quite small: not much room around the bed. Other people in our group stayed in rooms with two double beds and their rooms were quite large. Overall, the hotel was ok, but not flash.
NH Collection is a modern, trendy hotel located near Merida Centro. The restaurant provides paid breakfast which is quite tasty, and as world travelers, we have found no finer dining service than that provided by our most attentive, courteous and genuinely kind server, Ezekuiel! The General Manager truly cares about the guest experience and stopped by our table to inquire as to our stay. Not many of the front desk staff speak English. However, Elmer (the bellhop) served as a welcomed translator during our 16-day stay.
Due to a 6am departure we chose the Hacienda Inn hotel because of the close proximity to the airport. Upon our arrival we were greeted by a very friendly girl at the counter who was full of smiles. Upon entering the room we were pleasantly surprised at the cleanliness of the room which had a coffee maker and two double beds. The restaurant on the property next to the pool had a variety of meals to choose from and cold cervesa as well. We asked the desk girl to arrange a taxi at 3am and it arrived at 3am sharp. The cost of the room was $35.00 and it was a bargain to say the least. I enjoyed the stay albeit it was only one night but I would not hesitate to stay again and would recommend it to my friends as well.
Location location locations. 5+. If you take the ADO platinum bus it stops right there! You are in the heart of the classy restaurants, historic sites and feeling of a secure environment! The hotel is a newly acquired Marriott property! It is not that of Marriott standards but is ok! Hotel staff was very accommodating and helpful. English is not widely spoken but we did well! Special recognition: Carlos-bellman spoke English and very knowledgeable of the area and helpful Kara front desk very helpful and helpful! Bruno restaurant a pleasant and very efficient! Simon was very helpful with solving some issues we had! Big issue was no hot water for four days and after complaints we had hot water. Sounds like they water problems! Great restaurants and entertainment in the mall center. Great location!❤️😁 All the staff were excellent!
FfernandolL3022CXEs un hotel limpio y agradable con un excelente desayuno. El único problema es que está muy lejos del centro en una zona más bien industrial. Perfecto para viaje de negocios, buena wifi, y no tanto para visitar la ciudad de turista. No confundir con el City Express Plus que si está más cerca del centro y en una zona muy agradable como el paseo Montejo.