NH Collection Merida Paseo Montejo

Clean, comfortable, and perfectly located. The hotel was spotless, the staff was friendly and helpful, and the location couldn’t be better, close to everything I wanted to see and do. Despite being so central, it was surprisingly quiet, which made it easy to relax. Would definitely stay here again.

1층에 식당도 많고 주변이 시내 쪽이라 위치도 좋습니다 방 컨디션도 괜찮아요 조식도 먹을만 합니다 조금만 걸으면 관광지도 있어요

The place was beautiful and very elegant overall. That said, I do want to mention the beds. For the price of the room, I expected a much more comfortable mattress and pillows. The bed had very hard springs, which made it difficult to sleep, and I ended up waking up with back pain. A hotel should feel like a home away from home, and good sleep is a big part of that. Upgrading to memory foam or at least a hybrid mattress would make a huge difference. Comfort is really what guests are paying for, and I hope this is something that can be improved.

The assigned room was 321. We had several issues with the bathroom: The sink had a leak that travels to the side of it! The water was NEVER hot, lukewarmth at is best. We contacted the front desk. They sent someone to "inspect" it. He did nothing. This issue was never resolved. The shower was fine. The front desk staff was always polite but were disappointed with the room. Will never stayed there again.

Overall ok, but the TV is all in spanish and there is no option to use our Netflix account which is quite common in all hotels.

It's an excellent location in middle of the historical centre though blink and you'll miss the entrance to the hotel: look up to see the hotel name. A couple notes: VERY firm beds. I had to buy a supplementary foam cushion from Walmart, which is around the corner. Also, 1 side of the hotel (east) faces the inner patio/courtyard which hosts public singing performances, which last until about 11pm, so if you're an early sleeper, request a room that faces west.

The place is very clean and nice, however they have the worse service ever, which made the experience a really bad one. They gave us a two beds room when we paid for a King and to give us the right one they took over an hour and we lost our dinner reservations and a wedding rehearsal dinner. Once we were in the right room some people were trying to come into our room and turns out they were given THE SAME ROOM! Just a terrible experience. And then we were trying to rest and housekeeping where super loud slamming the doors and all their cleaning supplies since 7:00 am. Just terrible.

Service too slow 20 minutes to check in, the lady didn't even know how to use the card machine Ai had to do it. Restaurant takes forever

Room was noisy . I kept hearing the ac noise from outside. Bathroom had a sewage smell. Ill probably won't stay there again.