Nice hotel with friendly service. I've stayed in Fiesta Americana hotels a lot and know generally what to expect. This one lives up to the high Americana standards. It is in a good location, near good restaurants, but not in the central area of town. Beds are very comfortable and rooms are nice. The bar had live music on Friday night and the band was great. Across the street is an outdoor restaurant that also had live music at night. The first floor of the Fiesta Americana hotel is all shops, so the actual hotel lobby is on the next floor. At the top of the escalator, in the lobby, there will be one or two people who will approach you and offer to help you with anything. They are very nice, but their goal is to sell you something like a timeshare. We refused to talk to them about that, so we never got the full explanation. We also got a phone call in our room, from the same people, telling us they had a free gift for us. We did ask these people for recommendations of local activities and they were very nice and helpful. Included was a light breakfast and snacks/drinks on the fifth floor. This was very convenient and the food was simple, but good. The only real surprise we had was at check out. We found that there is a charge for the self serve coffee in the room. I never use anything from the mini-bar or anything in the room that has an extra cost. I do not remember seeing anything about the coffee costing something. So many other places it is free/included. The hotel did reduce our charge for the coffee, but be aware that there is a charge.
This is a 3 star review based on averaging 1 star concerns and 5 star aspects. 1-star concerns relate to safety. Two things that were concerning: (1) my father slipped and fell in the bathroom at 4AM and lost consciousness. When I yelled loudly for help in the courtyard (including ”hospital!!” because we thought he maybe had a heart attack or was otherwise dying), NO ONE RESPONDED. The hotel is an open air building all facing an inner courtyard so someone should have heard my loud yelling, especially when pitch quiet at 4AM. Thankfully, my father was OK later that night and next day. (2) When I told this story to the front desk the next day, the woman was not at all concerned that a guest could have died at their property. I asked to confirm that someone works the night shift, so I am not sure why no one responded that night. She asked if we called the front desk that night, which I did not because my father was possibly dying so no, I did not have time to figure out what the front desk number was at 4AM. Also no one responded to me YELLING for help, so I doubt someone would pick up the phone. She said she would tell the night shift, but there was otherwise no follow up. I also provided this story on a guest comment card when we left - also no follow up. 5-star - hotel is in a great location in the center of town near the main plaza, and it is a charming building with a lovely courtyard and rooftop pool. As other reviews mention, the rooms are rustic/simple/basic but they are perfectly serviceable, especially given the price and location. If not for the safety concerns, I would stay again.
We flew into Merida airport for the first time and liked the small size with fast customs upon entry. Stayed at Casa del B for two nights before heading out for our travels. Five states in five weeks for our driving adventure! Location is everything in Merida and we were right by several parks! Unfortunately there is a lot of road construction going on in town. The hotel has two small elevators and only one goes up to floor 6. Just quirky. There are many interesting antiques and artwork all around. The courtyard has a fountain, and a small dining area. The room was basic but well worth the bargain price per night. There is a refrigerator, blow dryer and soft towels, although no hand towel in the room. The pillows were hard but the mattress in our room was VERY comfortable and that is most important for us. The staff is friendly and helpful. It was nice to see that Diego still works there. We have stayed here before and had a newer room on a previous visit, but you get what you pay for! The windows do not open and there was a musty smell in the room, but the a c helped with the odor. Parking was available for a small fee. Most impressive though, was all the custom iron work. The light fixtures, headboard, and mirror trim was all hand formed. Even the lampshade was hand painted. The doors and furniture had heavy wood trim, and the closet doors were fancy. The attached restaurant has recently been updated too. It was a great value for our short stay. Btw it is across from the theatre which had a fire and is not open. The symphony was moved to a smaller theatre. I really hope they can restore it, it was so beautiful.
My husband, daughter and I enjoyed breakfast at Hotel del Peregrino. We were fascinated and thrilled with the ambiance of the hotel. The staff was warm and welcoming and courteous. On a tour of the facility we were extremely impressed with the decor, the cleanliness and comfortability. Our breakfast was well prepared, well presented, and delicious. I recommend Hotel del Peregrino highly. Judith V Phillips
We stayed here for one night in December 2022. The hotel is very well located, just a couple of blocks from the main square. All around there are plenty of shops and restaurants. We stayed on the 10th floor and there was little noise. We stayed in what I think is called a ”studio” room, which was quite small: not much room around the bed. Other people in our group stayed in rooms with two double beds and their rooms were quite large. Overall, the hotel was ok, but not flash.