It's my 2nd visit to Merida and to Hyatt. What I love is the hospitality of the people from the front desk, bellmen, housekeeping and food and beverage workers. The rooms are spacious and plenty of room to put your things. It's very clean as well. The breakfast/brunch buffet is amazing, I wish I had enough stomach to eat everything. The bakery has a vareity of pastries absolutely delicious along with good coffee. They have a small clean gym which we took advantage of, but can get full fast early morning. It's walking distance to many good places to shop and eat. Uber is cheap if you want to explore further.
Excellent hotel, everything was perfect. Thank you, Gabriella and Emmanuel. You made my stay wonderful. Excellent service, clean room, good location.... What else can you wish for? See you next time. A great design concept which is aligned with the surrounding nature (forest)...Nico.
Me hospede aqui ya que asistí a una Convención en el Centro de Convenciones que esta cruzando la calle. La atención en el check in es buena, las habitaciones bien. Habría que checar la ducha ya que el agua sale hacia afuera y moja la zona donde esta el inodoro. Mi comentario va en el sentido del ruido de los huéspedes. En la recepción al hacer el check in queda claro en la hoja que se firma de entrada que después de las diez es hora de silencio y no se permite ruidos, reuniones ni nada por el estilo. Pues bien esa noche había jovenes hospedados que no hicieron caso de estas medidas y desde las 2 am estuvieron corriendo por los pasillos, aporreando puertas, arrastrando sillas, música a todo volumen. Hablé a recepción reportando el incidente, subieron y los hicieron callar, volvió a suceder más tarde lo mismo, volví a reportarlo, subieron otra vez. Pero el escándalo siguio toda la noche. Considero que al ser un hotel que recibe huéspedes que van a trabajar, de negocios, convenciones, empresarios etcétera, deberían cuidar mucho el silencio a ciertas horas para procurar el descanso de todos. Obviamente no regreso allí.
Very nice newer hotel. Very large clean rooms, very modern. 110v outlets with USB. Somewhat walking distance to places, but taxis are cheap. Great breakfast and very very friendly staff. A/C works great in the room. Very nice breakfast/dining area with a bar. Top 10 gyms I’ve seen in my travels. Five treadmills with TVs (none of the TVs worked however), two ellipticals, free weights, multi use machines, leg curl, back. Very large gym - 24/7. Negatives - little to no hot water after about 4pm for some reason, so plan on taking a cold shower if needed. Elevator door readers for room access don’t work well.
Nice hotel with friendly service. I've stayed in Fiesta Americana hotels a lot and know generally what to expect. This one lives up to the high Americana standards. It is in a good location, near good restaurants, but not in the central area of town. Beds are very comfortable and rooms are nice. The bar had live music on Friday night and the band was great. Across the street is an outdoor restaurant that also had live music at night. The first floor of the Fiesta Americana hotel is all shops, so the actual hotel lobby is on the next floor. At the top of the escalator, in the lobby, there will be one or two people who will approach you and offer to help you with anything. They are very nice, but their goal is to sell you something like a timeshare. We refused to talk to them about that, so we never got the full explanation. We also got a phone call in our room, from the same people, telling us they had a free gift for us. We did ask these people for recommendations of local activities and they were very nice and helpful. Included was a light breakfast and snacks/drinks on the fifth floor. This was very convenient and the food was simple, but good. The only real surprise we had was at check out. We found that there is a charge for the self serve coffee in the room. I never use anything from the mini-bar or anything in the room that has an extra cost. I do not remember seeing anything about the coffee costing something. So many other places it is free/included. The hotel did reduce our charge for the coffee, but be aware that there is a charge.