ผผู้เข้าพักIt was the best hotel we stayed in this Mexico trip. Hotel room was clean with good air conditioning. Shower was great too. Breakfast buffet offered many choices of Mexican food and drinks.
ผผู้เข้าพักThe location is extremely convenient, right across from Parque Santa Lucía. Everything in downtown is within easy walking distance, so we never needed transportation. The hotel is beautifully and cozily decorated, offering a peaceful retreat right in the heart of the city. We particularly enjoyed the on-site restaurant, which has a very good breakfast menu with plenty of tasty options. The only downside was the rather slow Wi-Fi. We would definitely book here again!
ผผู้เข้าพักMe gustó todo la verdad. Es un hotel muy completo y con un precio muy competitivo. El desayuno me gustó mucho por la variedad para el precio que tenía. Muy recomendable!
ผผู้เข้าพักHorrible service! They first gave us to a room which was fine upon entering but then we saw people’s clothes and shoes. We went back to reception. She said that her colleague made mistake and gave our room away to someone else without putting in the system. She gave us another room which was smelly like hell! I asked her to change or refund. She said its the only room left and she knows its smelly and she was sorry but she couldn’t do anything. She could only put us to another room the next day. She also refused to compensate. It was midnight. We had no local sim card so had no choice but to stay. At night there was lots of noise from boiler/machine so we couldn’t sleep. It ruined our holiday. They changed us to a different room next day but refused to compensate. We had to suffer at our own cost! The location is god and the room after changed was fine. But they made us suffer for their mistake yet refused to compensate! Such a shame for a hotel to behave like this! So if you don’t want surprise or ruin your holiday, try to avoid this hotel!
ผผู้เข้าพักThe pool is nice and the hotel is located a few blocks away from the main attractions in downtown. The best part of this experience was the hotel staff. They were extra helpful and kind. Always ready to help in whatever you need. The only complaint I have is the cleanliness in the room. There was dust in some parts of the room and the sheets weren't very clean. They didn't change them. Also, the pillows aren't comfortable. But the rest of the hotel is not bad at all for the price. I slept well, the ac works well. I would stay there again.