The experience was phenomenal! All staff were very friendly and went the extra mile in terms of service. The location is great, being right next to a mall so it’s easy to find something to do. Highly recommend their spa!
The JW Marriott is a next level from the others Marriott hotels. The friendly staff, various of food options in breakfast and countless points had made my stay a wonderful one.
Room Change at Midnight, Poor Sleep
I had to switch rooms at midnight because the air conditioning couldn't cool below 20°C. The technician couldn’t fix it and advised me to call the duty manager. I had an early flight and needed rest, but the room change took time, and I was disturbed again by a late-night call offering a towel. I finally slept around 12:30 AM and had to wake up at 5:15 AM. On the bright side, the porter kindly gave me a breakfast bag before my early checkout. Still, I’m reconsidering staying here again—might opt for a 4-star hotel with better comfort next time.
to be honest all the staff was very helpful and respectfull and the hotel rooms was nice and clean and the breakfast 10/10 would definitely recommend this hotel
I had a wonderful stay at Bumi Surabaya Resort Hotel. The place is absolutely beautiful, with a true resort vibe right in the heart of the city. The view is stunning, the Wi-Fi is super fast, and the food is genuinely delicious with a wide variety to choose from. What stood out the most was the exceptional hospitality – every staff member was warm, professional, and incredibly helpful. Highly recommended for anyone visiting Surabaya, whether for business or leisure!
I found nice squirrel to live in the tree nearby
It's an amazing hotel with excellent hospitality, almost all staff are helpfull and you can feel safe to stay here. The front desk is very helpfull as well and provide all the informaton needed.
The room is very clean and all functionaliry is working. The feel of stay is like at your home house.
Hotel facilities also very good condition and manageable.
It's a valuable stay.
สุดยอด
179 รีวิว
9.4/10
ราคาเริ่มต้น
€ 58
ต่อคืน
ดูห้องว่าง
ดูโรงแรม 5 ดาวทั้งหมดในชวาติมูร์
รีวิวล่าสุดสำหรับโรงแรมในชวาติมูร์
ดูทั้งหมด
9.5/10
สุดยอด
PPumpkinspiceThe Westin Surabaya is the best hotel in Surabaya, you have Pakubuwono mall in your doorstep
The service from the staff is incredible! Breakfast was great located in highfloor
MMuzaharIt's an amazing hotel with excellent hospitality, almost all staff are helpfull and you can feel safe to stay here. The front desk is very helpfull as well and provide all the informaton needed.
The room is very clean and all functionaliry is working. The feel of stay is like at your home house.
Hotel facilities also very good condition and manageable.
It's a valuable stay.
ผผู้เข้าพักThis resort has great swimming pool and many facilities for kids. Bring your kids here! They will enjoy it for sure. Family friendly indeed.
Uuow31This hotel stands out in Surabaya for its high standard of cleanliness. The bedding was impeccably maintained, providing a genuinely comfortable and restful night’s sleep.
The service was professional and discreet. I accidentally left a shirt in my room, and the staff promptly contacted me to inform me — a level of attentiveness that reflects well-managed hospitality.
I would not hesitate to stay here again on my next visit.
ผผู้ใช้ไม่ระบุชื่อI had a wonderful stay at Bumi Surabaya Resort Hotel. The place is absolutely beautiful, with a true resort vibe right in the heart of the city. The view is stunning, the Wi-Fi is super fast, and the food is genuinely delicious with a wide variety to choose from. What stood out the most was the exceptional hospitality – every staff member was warm, professional, and incredibly helpful. Highly recommended for anyone visiting Surabaya, whether for business or leisure!
I found nice squirrel to live in the tree nearby
EElna HPA clean and comfortable hotel with enormous range of breakfast buffet selections. Despite some crowd, the staff still managed to serve with care and politeness. Excellent view of the street.
ผผู้เข้าพักto be honest all the staff was very helpful and respectfull and the hotel rooms was nice and clean and the breakfast 10/10 would definitely recommend this hotel