Room Change at Midnight, Poor Sleep
I had to switch rooms at midnight because the air conditioning couldn't cool below 20°C. The technician couldn’t fix it and advised me to call the duty manager. I had an early flight and needed rest, but the room change took time, and I was disturbed again by a late-night call offering a towel. I finally slept around 12:30 AM and had to wake up at 5:15 AM. On the bright side, the porter kindly gave me a breakfast bag before my early checkout. Still, I’m reconsidering staying here again—might opt for a 4-star hotel with better comfort next time.
Hotel is located within walking distance to food options and Tunjungan Plaza mall. Room is huge with a bathtub in the room. Room is clean. But the soundproofing is bad.
We had to change room because the room next door made a lot of noises during the night. We literally can hear their voices speaking and music turned on loud next door.
Comfortable Stay, Though a Bit Dated
I chose this hotel for my first night in Surabaya because of its top rating among premium options. While the decor feels a bit dated, the room was comfortable and the air conditioning worked well, reaching 20°C for a good night’s sleep. Breakfast was nicely presented and satisfying. Overall, a pleasant stay.
Attentive, warm service from front desk, room service to breakfast service. Room was a good size, clean and smells great. Good mix of international tv channels - kids loved this. Location is great, 8 mins walk to Ciputra Mall and no jam unlike Tunjungan area.
Westin Surabaya is a beautiful property with gorgeous views and amenities and impeccable service to match. The pool and surrounds are pleasant for swimming.
The Club room is very comfortable, quiet and feels fresh all round. The heavenly bed is such a delight to sleep in. The Club lounge is one of the most outstanding hotel lounges I have frequented. The views from the 39th floor are divine whether day or night. Service levels in the Club lounge are impeccable from each and every staff member.. so welcoming, professional with beautiful hospitality. Food selection, drinks and comfort all round. Nila and all of her lovely colleagues are truly at an inspiring level of excellence.
Booked for my friend, she brings her husband and her daughter.
Her daughter very sureprised with their hospitality, every staff are welcome and give their big smile.
The pool and jacuzy was so good, the room quite comfort but she said the breakfast should be improve for the taste.
สุดยอด
63 รีวิว
9.6/10
ราคาเริ่มต้น
JPY 8,553
ต่อคืน
ดูห้องว่าง
ดูโรงแรม 5 ดาวทั้งหมดในชวาติมูร์
รีวิวล่าสุดสำหรับโรงแรมในชวาติมูร์
ดูทั้งหมด
9.6/10
สุดยอด
JjetlaggerWestin Surabaya is a beautiful property with gorgeous views and amenities and impeccable service to match. The pool and surrounds are pleasant for swimming.
The Club room is very comfortable, quiet and feels fresh all round. The heavenly bed is such a delight to sleep in. The Club lounge is one of the most outstanding hotel lounges I have frequented. The views from the 39th floor are divine whether day or night. Service levels in the Club lounge are impeccable from each and every staff member.. so welcoming, professional with beautiful hospitality. Food selection, drinks and comfort all round. Nila and all of her lovely colleagues are truly at an inspiring level of excellence.
KKairenaAttentive, warm service from front desk, room service to breakfast service. Room was a good size, clean and smells great. Good mix of international tv channels - kids loved this. Location is great, 8 mins walk to Ciputra Mall and no jam unlike Tunjungan area.
ผผู้ใช้ไม่ระบุชื่อBooked for my friend, she brings her husband and her daughter.
Her daughter very sureprised with their hospitality, every staff are welcome and give their big smile.
The pool and jacuzy was so good, the room quite comfort but she said the breakfast should be improve for the taste.
ผผู้ใช้ไม่ระบุชื่อComfortable Stay, Though a Bit Dated
I chose this hotel for my first night in Surabaya because of its top rating among premium options. While the decor feels a bit dated, the room was comfortable and the air conditioning worked well, reaching 20°C for a good night’s sleep. Breakfast was nicely presented and satisfying. Overall, a pleasant stay.
Uuow31This hotel stands out in Surabaya for its high standard of cleanliness. The bedding was impeccably maintained, providing a genuinely comfortable and restful night’s sleep.
The service was professional and discreet. I accidentally left a shirt in my room, and the staff promptly contacted me to inform me — a level of attentiveness that reflects well-managed hospitality.
I would not hesitate to stay here again on my next visit.
ผผู้เข้าพักI had a very a beautiful stay at Bumi Surabaya, what I’ll remember most is the warmth of the staff. Their kindness created a peaceful atmosphere throughout the hotel. You can feel that they care about guests, not just check-ins and check-outs. Thank you for the beautiful experience