All Staff was accommodating, helpful and friendly. I booked a room with mayon view but according to them the room they received that I booked was just a de luxe room without mayon view. I received a great customer service tho with the polite reception staff. She gave me some options and with a minimal fee I got the room that I wanted. Thank you Miss receptionist sorry I have difficulty with names but I really appreciate your service and to the waiter too who served us pork pinangat at the restaurant. Kudos to you all!
The buffet breakfast is superb loads with good selection of Pinoy food. The location is strategic near to Supermarket, church - which is important and restaurants. I will book here again in my next Bicol escapade.
One of the best customer service I have encountered, they have welcome fruits and pastries. It is located in an area where a lot of commercial establishments are built. This hotel ha as 3-floor gym so for those who are gym enthusiasts, this is a good hotel for you to choose. The hotel needs maintenance though, but every time their guests encounter challenges they immediately address it and change rooms or upgrade it. So accomodating. I would.be happy to book here again.
I enjoyed my stay overall and I’m satisfied with the hotel. The room and bathroom were clean and nice, and I also used the pool and gym which were both good. The breakfast buffet had a good selection and the staff was kind and welcoming.
The only downside was that the AC in my room wasn’t very strong. Also, my room had a connecting door with the next room, so the sound insulation wasn’t great. We could hear the neighbors talking and their TV late at night.
Aside from that, I had a pleasant stay and would still recommend the hotel.
Excellent rooms and bathroom, although the bar bathrooms were ok I guess... Amazing view from
the 2 infinity pools and the location near the beach was perfect. Our Butler, Ate Georgina was very kind and helpful. She even gave us a hike to her hometown and the food there was awesome!
The only downside was that we came a few days after a hurricane so some services were closed, though we were advised about the situation prior and we were okay with it.
I recommend coming here on your holidays to the Philippines!