Friendly customer service checkin, good location next to lake and able see sunrise/ sunset and Aurora light. Only suggestion is the sliding screen door is unlockable, feel a bit unsafe in middle of night have slide screen open for fresh air in bed sleep if stay at ground level balcony room.
Super close to the airport, the room was very cozy and woman at the front desk was really kind and nice. Such a great option if you are visiting Juneau.
Nothing to complain of except the room temperature is cold set 66 degree, even I turn it to heat with 80 degree, the machine still blow cool air. I did ask the receptionist see if they can solve the issue on second day. The room temperature still cold stay with 66 degree and cold air blow from the machine on the last night for my stay. I weak up so many time due to cold room
The hotel is in the city with few homeless passing hotel but it is not gated. Will not suggest to take rooms on ground floor but second floor with locked entrance for safety. All the rooms are renovated differently and clean enough. Rooms on the second floor are quiet.
ผผู้เข้าพักBooked and paid in full online. They have our credit card on file. Didn’t expect they want to charge extra money for room deposit. No problem we can handle the additional payment except Their machine didn’t work scanning my Apple Pay. The older lady was rude and told us we couldn’t stay. That was not our fault. It really hurts! they should fix their machine problem first rather than blaming customer. Finally the younger staff on training figured out how to charge my Apple Card by keying in the numbers. Overall check in was not as friendly and professional as it should be. Breakfast was okay, oatmeal was not done correctly super dry, a simple fix is adding a bit water , yet no one cared. Eggs are not real , artificial eggs. Just a bit disappointed.
Rooms are warm and bathrooms is clean.
SSpencerNothing to complain of except the room temperature is cold set 66 degree, even I turn it to heat with 80 degree, the machine still blow cool air. I did ask the receptionist see if they can solve the issue on second day. The room temperature still cold stay with 66 degree and cold air blow from the machine on the last night for my stay. I weak up so many time due to cold room
ผผู้เข้าพักFriendly customer service checkin, good location next to lake and able see sunrise/ sunset and Aurora light. Only suggestion is the sliding screen door is unlockable, feel a bit unsafe in middle of night have slide screen open for fresh air in bed sleep if stay at ground level balcony room.
LLewWThe hotel is in the city with few homeless passing hotel but it is not gated. Will not suggest to take rooms on ground floor but second floor with locked entrance for safety. All the rooms are renovated differently and clean enough. Rooms on the second floor are quiet.