Good Hotel actually but located in a quite small narrow road access to get there, breakfast menu not many variations, taste is also standard, room size is good enough, overall is considered fine with the price offered
First time nginep disini sangat puas sekali,dapet harga 143rb dengan kamar 1 queen bed & 1 single bed,checkin jam /2,staff.y ramah semua,next time bakal nginep disini lagi klw ke puncak,terima kasih ya para staff di villa bunga bunga
When i stayed at the hotel yesterday all seem fine. The room looked clean. But when I checked the locking system. It did not want to lock only the top part. I went to the lobby to let them know my dissatisfaction. They told me that all the rooms have this issue. I felt an bit of unease Afterwards i went to my room and contacted an trip.com travel agent. They also find it very weird why nobody was notfied about this issue. They contacted the hotel later and told me to wait but nobody came. An hour later I contacted an trip. Com travel agent again and told them i already waited an hour and felt neglected. So the travel agent contacted then again. Minutes later someone came by. He wanted to show me another room and sure the lock does not work properly anywhere. They apologised and since it was late i cant go to a other hotel. I talked to the travel agent again. On their advice they told me to put heavy objects in front and next to the door. So i put an chair and my bag in front of it. The travel agents where very helpful. I also ask them to warn future visitors about this issue as well. Also it is against the law Under the Consumer Protection Law (UU No. 8/1999), you’re entitled to use facilities that work properly and safely—“goods and/or services…must be fit for their intended use”. Government Regulation 67/1996 (Pasal 62 Ayat 2) makes the hotel operator legally responsible for your safety and security while on the premises. Even if “all locks” share the same flaw, the hotel must fix it or offer you an alternative that meets basic safety standards. I felt a bit safer when heaving the chair and my stuff in front of the door but i hope they will fix the issue as soon as possible for the safety of all hotel guest and inform the issue beforehand to hotelguest as well. Yours sincearly Leonrdo Sakidin
I am very impressed with this hotel. I stayed here for 5 nights. On the first day, I got a room which was affected by external noise that came from the outdoor HVAC system bay. Because of this, I requested for a room change and they fulfilled that request promptly.
This is the only hotel that provided 4 bottles of mineral waters every day. Amazing!
The breakfast was also amazing with so much selections from indonesian, western and asean foods.
This hotel is also located on a shopping mall, thus, it is very convenient to buy anything and go to restaurants.
Thanks Hotel Santika, your staff have done a good job! Please give them annual bonus…hehehe
ผผู้ใช้ไม่ระบุชื่อGood Hotel actually but located in a quite small narrow road access to get there, breakfast menu not many variations, taste is also standard, room size is good enough, overall is considered fine with the price offered
ผผู้เข้าพักWhen i stayed at the hotel yesterday all seem fine. The room looked clean. But when I checked the locking system. It did not want to lock only the top part. I went to the lobby to let them know my dissatisfaction. They told me that all the rooms have this issue. I felt an bit of unease Afterwards i went to my room and contacted an trip.com travel agent. They also find it very weird why nobody was notfied about this issue. They contacted the hotel later and told me to wait but nobody came. An hour later I contacted an trip. Com travel agent again and told them i already waited an hour and felt neglected. So the travel agent contacted then again. Minutes later someone came by. He wanted to show me another room and sure the lock does not work properly anywhere. They apologised and since it was late i cant go to a other hotel. I talked to the travel agent again. On their advice they told me to put heavy objects in front and next to the door. So i put an chair and my bag in front of it. The travel agents where very helpful. I also ask them to warn future visitors about this issue as well. Also it is against the law Under the Consumer Protection Law (UU No. 8/1999), you’re entitled to use facilities that work properly and safely—“goods and/or services…must be fit for their intended use”. Government Regulation 67/1996 (Pasal 62 Ayat 2) makes the hotel operator legally responsible for your safety and security while on the premises. Even if “all locks” share the same flaw, the hotel must fix it or offer you an alternative that meets basic safety standards. I felt a bit safer when heaving the chair and my stuff in front of the door but i hope they will fix the issue as soon as possible for the safety of all hotel guest and inform the issue beforehand to hotelguest as well. Yours sincearly Leonrdo Sakidin
RRichie BurnOverall, my stay was pleasant. The location was decent, with a few convenience stores and restaurants just a short walk away. Hotel facilities were satisfactory, and the staff were very friendly and always willing to assist when needed.
The main downside was that the rooms felt a bit dated, with visible marks and scratches on the walls. The bath towels were also of poor quality and didn’t dry you very well after a shower. Aside from that, the general facilities were acceptable, and I wouldn’t mind returning.
RRama HasaniReview: 3.5/5
My stay at was decent, though there were a few areas for improvement. The hotel is in a convenient location, close to public transport and local attractions, which made exploring the area easy. However, the surroundings were a bit noisy, and I could hear traffic from my room at night.
The staff were polite and helpful, but service could have been quicker, especially during check-in. It took longer than expected, and there was some confusion about my booking. Once sorted, the staff did their best to make up for the delay.
The room was clean but quite basic. The bed was comfortable enough, though the furniture and decor felt outdated. I also noticed that the bathroom needed better upkeep, with some worn fixtures that could use replacing.
The breakfast was okay, with a reasonable variety of options, though nothing stood out as particularly memorable. It would have been nice to see more fresh choices and better coffee.
The facilities, including the pool and gym, were functional but nothing special. The pool area could use more seating, and the gym equipment seemed a bit old.
In summary, it offers a fair experience for the price, but with a few upgrades and attention to detail, it could easily improve. It’s an acceptable option for short stays but may not meet expectations for a more luxurious experience.
SSintha WaeIf you need a place just to relax and do nothing, its the best place for you. Cozy Place, no need to use AC, silent and you can feel the nature…. They provide water in a Galon, no need to bring your own.. you can watch Netlix, Youtube, WeTV.
The stafs is really nice and helpful.
ผผู้ใช้ไม่ระบุชื่อThe room itself was very clean and spacious. All necessary amenities such as coffee, tea, to soap, etc are available. I had to asked housekeeping to change pillow as it was smelly as it was used by people who didnt care about his/her head hygene. It was not the pillow case for sure. Pillows were replaced, however, they still have the same problem. Another small disappointment came from leaking ceiling. Which was could have been noticed by engineering because judging from the dripping stain, it happened for a long time, but never fixes. I complained, but nothing they could do except putting rugs on the floor. Actually they could have move me to another room. View from the large sliding door to the balcone was amazing. Breakfast also very nice and prepared properly. Another downside, due to resort design, when it rains, moving from room to parking or reception area have to use golf cart, which unfortunately only 2 available so have to wait for a while when they are busy. They is a small convenient shop for essential amenities. Cellphone signal is poor, so have to use hotel wifi, which I tried to avoid for security reason. Overall, this hotel is value for money. It is fairly inexpensive for amazing view, good restaurant and large room. Will come back again next time.