No cold water on floor as advertised in room .
Didn’t / couldn’t find my booking when I checked in … had to hang around reception for ages for her to sort it out … apparently Trip.com fault for not informing hotel of my booking confirmation :-(
Really nice hotel in a great location close to train station and main high street. Very clean and tidy. We only stayed on B&B basis but the choice and quality of breakfast food and drink was amazing. My only gripe, and it's a small gripe, is that there are no drawers in the room. Plenty of wardrobe space but no drawers so underwear and socks were stored in the safe. If that's not an issue for you then I would highly recommend.
It was a perfect choice for me - location safe and convenient (just a few mins off the highway but a short walk to grab delicious dinner nearby), parking was a must for me so that was great, room was nice, quiet and comfortable. Also liked the fridge in the room. I arrived after reception closed, just had to call the number to check in, my call was answered promptly and in English so that was super helpful :) there were a few other guests but I didn’t hear them in the other rooms. Could check out easily at 6am. I would definitely stay again.
Fint och rent rum, allt ser ganska nytt ut. Frukost var 10/10 - helt perfekt
Den ända nackdelen är parkering som du måste betala extra eller leta efter en ledig plats på nån gata i närheten runt hotellet. Inte så praktiskt tycker jag
ผผู้เข้าพักI felt very anxious and scared. This hotel definitely needs to state on their website that their location changes during the winter. My actual accommodation was at Nature Hotel Walde sruhe, located in the mountains. The original hotel was dark and only the intercom was working, so I was really worried when they asked me to call a taxi to come to another hotel. I was confused and didn't know what to do, but a local woman happened to be passing by and helped me out. Don't get misunderstand, the hotel I stayed at was great, the rooms, the food and the staff were great. When I arrived that hotel by taxi and I said this is so bad experience, they said me No problem. It was probably a better grade than the original hotel. But the problem is not there. The location I booked is different from the actual location, that's the big problem! The visitors who come here in winter are probably mostly people who travel by car. If I had booked this place just to relax and enjoy a holiday, I would have been very happy, but I had a schedule that needed to be on time. I chose a place within walking distance to Oberstdorf Station and the ice rink, and booked it. That was my selection criteria. No matter how nice the hotel is, if it's in the mountains I wouldn't choose it. Luckily, there was no snow for a few days after my arrival, so I made the 40 minute walk to the ice rink in the morning. However, it was dark at night and the road was steep, so I couldn't walk there. My friends were worried and sent me the hotel. On the third day, the slope in front of the hotel was frozen and I slipped and hurt my hand. I had been negotiating with Trip.com for a long time, but I couldn't get in touch with them and they told me I couldn't change the hotel. However, due to an injury to my hand, I was unable to continue and was able to cancel the remaining days of my stay after speaking with the Trip.com representative and the front desk staff over mu phone. I had planned to stay somewhere that was easy to walk to, but the time spent negotiating left me exhausted. You are too careless about people who are not used to steep snowy roads. Please think more about the importance of location. Please be sure to write any changes in hotel location!
OOrhanEmreThe location is close to the center. The room I stayed in was quite small but it was enough for me. I stayed for 1 day. It might be a problem for those who stay longer.
ผผู้เข้าพักThe size of the room was big and the service from the staff was good. The breakfast at the hotel was decent enough, however, not many choices but just enough to get your day started. The staff at check-in was very nice with a great smile on her face.