ค้นหาโรงแรม 5 ดาว ในบินตัน

We recently returned from a five-night holiday in Bintan and stayed at your hotel for the last three nights (nights 3, 4, and 5). While we were happy to secure a room for those dates, we encountered two issues during our stay that we feel should be brought to your attention— in the hope that they can be improved for future guests. 1. Room Consistency & Communication Due to high demand, the same room type we booked for nights 3 and 4 was no longer available for night 5. As a result, we had to book a different room type for the final night, all paid in advance. When we checked in, we explained to the front desk staff that we would prefer to stay in the same room for all three nights, and we were willing to pay any price difference if necessary. The staff member said they would check and get back to us—but we never heard anything further. Admittedly, we also forgot to follow up. However, we assumed that no news meant we could remain in the same room. The next day at noon, we received a sudden call requesting us to check out immediately, which completely disrupted our day’s plans and led to a rushed and stressful move. We even left some personal items behind in the process. In the future, we would greatly appreciate clearer follow-up from hotel staff—whether or not a room change is possible, please confirm with guests either way rather than leaving the matter unresolved. 2. Villa Room Maintenance On the last night, we moved to a villa. Unfortunately, during our shower we discovered that the drainage system was severely clogged. Water from the shower area didn’t drain properly, and water even backed up from under the sink and around the toilet. This was not only inconvenient, but honestly quite unpleasant. While your staff did eventually help us resolve the issue, it significantly affected our overall experience and left a negative final impression. We chose your hotel with high expectations and understand that busy periods can lead to service challenges. But with a bit more proactive communication and better room maintenance, we believe the guest experience can be much improved. Thank you for taking the time to read our feedback.

ทุกอย่างยอดเยี่ยม แต่โปรดเรียนรู้ที่จะส่งข้อความ ”ไม่มี” ให้กับลูกค้าแทนที่จะหยุดกลยุทธ์ เราขอเช็คอินก่อนเวลาเนื่องจากเรือข้ามฟากลงเวลาเกือบ 12.00 น. เจ้าหน้าที่อํานวยความสะดวกบอกเราว่ามันขึ้นอยู่กับความพร้อม พวกเขาจะพยายามทําความสะอาดห้องอย่างรวดเร็ว เรารอเกือบ 3 ชั่วโมง 15 นาทีก่อนเวลาเช็คอินอย่างเป็นทางการเพื่อรับห้อง แต่เราสังเกตเห็นว่าหน่วยที่อยู่ใกล้เคียงว่างเปล่า.. และเนื่องจากการเข้าพักต่ํา อาหารเช้าจึงเป็นแบบ alacart แทนบุฟเฟ่ต์