"We had a wonderful 4-night stay at Banyan Tree Bintan to celebrate my birthday and Mother’s Day. While the resort itself is lovely—we especially enjoyed our seaview rainforest villa—it was the people who made our stay truly unforgettable.
The service and hospitality were incredible. The staff went above and beyond, from enthusiastically helping my husband coordinate birthday surprises to providing exceptional service at every meal. We were consistently impressed by the team members who delivered and beautifully set up our room service, the housekeeping staff who kept our villa pristine, and the thoughtful team who surprised my son with a fantastic turndown treat. The genuine care shown by the staff is the primary reason I would return, and I truly hope the resort continues to value and foster such an amazing team.
Regarding the amenities, while the resort does show its age, it didn’t detract from our experience. Our only suggestion would be to refresh the villa pools, as we encountered some issues with water clarity during our stay. Despite that, we thoroughly enjoyed our time and would certainly recommend the resort for its world-class service.
Shout out to Winny (reception), Daus, Lilik, Darwis, and Hamid who made our stay (and my birthday and Mother's Day) truly magical! I also want to compliment the staff of all three restaurants: Treetop (they made my son his favorite orange and carrot juice every morning), Saffron, and Cove — food was great but service even better."
"Super nice and worthy of every penny spent! I love this place sooo much the vibes and everything is just top!
Don't worry abt transportation you can arrange everything at the hotel lobby conveniently.
Transportation is pricey but once you go outside of resorts, will be super cheap seafood heaven!
Flexible arrangements here, breakfast spread are impressive and Tipi Bar here is amazing! Their service is top tier and the drinks here are nice! Definitely coming here again but take note the spendings within the resorts can be pricey."
"It was a pleasant and perfect stay for both my husband and I for a short getaway trip after our wedding!
The staff there were really friendly polite and thoughtful too!
After picking us up from the ferry terminal, Nabil, asked us if we needed anything to buy and he drove us to get what we needed before heading to the resort!
Upon reaching the resort, we were greeted warmly by the staff and checked in. The restaurant within the resort serves delicious food and a wide variety of dishes to choose from!
Recommend RICA RICA restaurant that serves authentic indonesian food and is affordable !!
The room itself is very clean and comfortable to stay in! We also went to the public pool for a swim and it was just so nice with the sea breeze 👍🏻
Wanted to try out island hopping but the weather conditions weren’t good so had to give it a miss. Instead we went to the spa area for a massage, it was ookayy
They also provide bicycles 🚲 at your room and you can cycle around the resort which was really nice!!
I would come back again someday!! Not a place to missed when staying in Bintan resort to relax ! Good job to all the service staff !!"
"We had an amazing time staying at this hotel,the ambiance was very relaxing. The beach was just few steps away from the hotel itself. The sand is white and really fine,perfect for strolling or just sitting down to watch the sunset. Hotel staffs are all polite and accommodating,especially at the breakfast buffet. Room was clean and homey. Complete with all cook wares. We prettty much had a great time!"
"Staying at the Cabin Villa at De Bintan Villa has been such a delightful experience! I’m so happy to be back, and this time I had the chance to try their new cabin with its serene sea view. The staff here are incredible and truly made my stay feel warm and welcoming. Plus, the room was spotlessly clean, which made it even better.
The journey started smoothly with Bobby, who picked me up and made the drive comfortable and enjoyable. Agus who sent me back to ferry terminal is awesome too !
At the Cabin Villa, Erni and Deka were always there with bright smiles and friendly service, making sure everything was perfect.
Andy, who drove me between the Cabin Villa and the Cliff Cafe, was also exceptionally warm and friendly, which made the experience even more pleasant.
At the Cliff Cafe, Suhardi and Seltiya provided attentive and helpful service, making me feel right at home.
Overall, it was a wonderfully warm and enjoyable stay with a great room and kind people with beautiful smiles. Thank you so much for everything, and I can’t wait to come back again!"
"The hotel is part of a bigger resort property. The hotel location is good and the staff service attitude is great. However, the quality of the foods served in the restaurants are not good. The goods sold in the Happy Marts inside the resort property are extremely overpriced which are 3 to 4 times more expensive than in Singapore. Further, the gym in the Recreation Centre has a very strong mouldy smell. The quality of the SPA is not good. The technique of the masseurs should be improved. Also, the air-conditioner in the massage room is broken. Not worth to have any SPA treatment there."