"We arrived but couldn't check-in on time. The first receptionist told us that we'd have to wait 10-15 minutes from the check-in time. Then, we finally checked in, but our luggage was nowhere to be found even after 2hr of wondering about outside of the hotel. Afterwards, my husband went down to the reception and was told to look for the luggage himself because the first receptionist who told us the luggage would be right up had somehow lost the tag somewhere.
The initial impression was not great, there were many customers to be served, but we didn't feel respected. However, I want to say thank you to this receptionist (sorry, forgot your name) for paying attention to our needs (that the others couldn't). Thank you for treating us a little champagne!"
"Stayed here for a short trip and loved it. Breakfast was delicious with both local and international items. The room was cozy, and the bathroom was very clean. Excellent hospitality from the entire team."
"Beautiful hotel close to Oriente station. Bad smell on the street, the public services should take more care about the area around and properly support this excellent 5* place. Easy check-in and out procedure. Nice view on the gulf from the windows and silent rooms for good sleeping. Kudos to the receptionist, Thiago, who was very welcoming and gave much support describing the map of the city"
"Loved the room - spacious and the bed was really big. Room was also clean - though the shower screen had some issues and water kept spilling on to the floor. Amenities and facilities were also great - rooftop bar and pool should stay open later than 6pm!"
"The hotel is in an excellent location, right at the subway station entrance, and within walking distance to the beach. The surrounding environment is beautiful and safe! The hotel's swimming pool👍"
"This hotel is a real gem! The public areas are absolutely stunning, like stepping into a beautifully restored palace—grand, elegant, and full of character. It's the kind of space that makes you want to linger and take photos.
While the guest rooms are more modest, with a simple, 90s-style decor, they are clean, comfortable, and surprisingly spacious, making them perfect for family stays. The breakfast area is equally lovely, providing a bright and pleasant start to the day.
Overall, it's a great choice if you're looking for a hotel with incredible public spaces and practical, family-friendly rooms."