"I really enjoyed my stay at this hotel. The hotel is clean, of good quality, the staff were nice and helpful. It was in a very good location as well in Lisbon with easy access to the city. There are a variety of food options for breakfast. There is a lot of amenities as well to use all in good condition including a gym, pool, etc. And I really enjoy the Lisbon light show @Lumen Hotel."
"The place is nice and clean.
The location is comfortable very close to the bus from the airport and to metro stops.
The only problem I had is that the room was very cold and there was no heater.
Was easy to leave the keys in the box for checkout"
"Сам отель неплохой. В нашем номере пахло обоями. Не было зубных щеток… и палааааас. Когда метродотель зашел принес наши вещи, он начал расхаживать в обуви и все везде показывать, вроде и молодец, но он же в обуви. Хрен дозвонишься что бы попросить зубную щетку, или утюг. Все время звонишь не туда. В итоге пришлось спуститься на респшен. Номер открывается настоящим ключом"
"Отличное местоположение,все в шаговой доступности,супермаркеты,рестораны в 5 мин от отеля .до всех достопримечательностей по 10-20 мин пешком.Терраса с кухней и со всеми принадлежностями,можно приготовить самому ,холодильник что очень удобно.Единственный минус очень тонкие стены ,слышимость 😄,ну вы поняли !"
"I like this hotel, small but cozy and clean. Reception and the cleaning of the room is very clean. They did a great job to keep the room clean. Got a microwave and electric kettle and refrigerator to cook and keep food."
TTravelTime11Nice hotel with friendly staff particularly the young lady at the spa reception. Nice sauna, jacuzzi and gym for use. Quiet area close enough to the heart of lisbon. Totally recommending this place.
SSalopian125The Masa Hotel and Spa is in an excellent location and easily reached by the metro station about 10 minutes walk away.
The room was exceptionally clean and the room had a mini bar, safe and was supplied with bath robes and disposable slippers. Also a litre bottle of water was a welcome addition.
In regards to the breakfast. The first morning was perfect and the selection was very good. However the second morning I went earlier and it is best described as a chaotic mess. There was a large party of travellers who all descended the dining room at the same time and there was simply too many in at the same time. Maybe somone should have staggered the amount allowed in at once and allowed people to get their breakfast choice in a relaxed fashion rather than it resembling feeding time at the zoo!
I stayed over the weekend the clocks went back and was reliably informed by reception staff that in Portugal the clocks went back on the Sunday night going into Monday which was proven to be completely inaccurate and could have caused problems for ongoing travel if they had been believed!
It must be mentioned that the major disadvantage of this hotel is that it lies directly under the flight path of Lisbon Airport and from early morning there are plane after plane coming very frequently into land. Even with the windows closed it's still very noticeable.
It's obviously not the hotels fault where it's situated, but if you want a peaceful stay then this hotel really isn't going to give you that.
The spa and swimming pool I can not comment on as never used. Neither did I use the dining room for an evening meal.
Despite the negative comments it is a lovely hotel simply spoiled by being under the flight path of the main airport.
ผผู้เข้าพักBeautiful place, and beautiful views, clean and tidy. I was in a shared dorm and was three bunk beds high :/, room was cool with Aircon. Nice shared Kitchen, but oven was broken and even though my food was labelled someone took it:/.
But overall a beautiful place, I don't know why everyone is complaining about it being up a hill though, as in Portugal it can't be avoided.
ผผู้เข้าพักStayed 3 nights at this hotel. Location was near to one of the squares which had the Christmas market. But about a 30 min walk to the famous arc. Hotel staff were super friendly and helpful. Breakfast was included - food offerings were simple with not much variety but tasted decent. Good enough just for some fuel to start the day.
ผผู้เข้าพักI booked this hotel cause it a close location to many things around in Lisbon. While it is not a fancy hotel, it serves well for solo travellers and families. The room was very spacious and the AC worked well. The cleaning service came every day and left the room clean and fresh. Breakfast was included with our stay, and it was a usual hotel breakfast. You could pick from hot items such as scrambled eggs and meat products like beans and sausage or bacon. On one day they also had mushrooms. Then of course the bread variety and some pastry items such as croissant and muffins. Cheeses, yoghurt and fruits as well cereals were available. Eating breakfast at 10 AM usually filled us up for the day and we hardly ate lunch outside. The staff was friendly and when we requested an iron they provided that with no problem. The room had a small safe for valuables when we left for the day and plenty of storage space for the clothes and suit cases. The bathroom was very nice as well, lots of counter space and even a clothing line across the tub to hang some items to dry if you had to was a shirt or socks. The hotel is located across small soccer practice field so from our balcony we could watch people play some soccer games. Be advised the hotel is very close to the airport (about 10 min) so there was noise from planes but hardly noticeable. During our stay, 2 of the main elevators broke and were not usable but luckily we were on the second floor so taking the stairs was easy but they do have other elevators available. And for anyone not looking to leave the hotel for lunch or dinner, they provide plenty of dishes in their restaurant and bar area. But just a few steps around that area, you will find great places to eat such a Turkish restaurant with a 10 page menu I highly recommend to try.