"This is a crown jewel in UK! Boutique hotel with fantastic service and hospitality. So friendly and world top notch professional service that only another 5-star hotel in Kensington London can compared to (in other words, other 5-star hotels can’t even reach such high standard). I got butler service. Front desk Hannah is very friendly and helpful with sweet smiles. Greeted by GM and was guided to see some suites. Breakfast is gorgeous. Suite is clean with top brand kitchen facility. You can’t find a better 5-star hotel at this room rate. I’ll definitely come to stay here again and again.
Thanks so much for your great service!"
"I booked this hotel for my Mum so this is her review. She had a great time and loved the hotel. The staff were fantastic especially Muhammed and Sandra in the restaurant. They were so kind and helpful, even found me a teapot and remembered me each day despite having a full hotel of guests!
Fab location, very central and easy to get around.
Initially my room view was of bins and an alleyway but Leona on reception was so helpful and moved me to the front so I was near my daughter and had a lovely view of City hall.
Would def recommend this hotel. The staff make I special
And I would def book again! Pics show new room and first room.
Just note they have live music Thursday to Sun so the noise can travel up"