Great get away! If you like a bunch of activities and you don’t want to be in the room the whole time they have lots of great stuff, everything was clean and it was a beautiful place.
Overall, our stay was good. Staff was very friendly and accommodating. Quality of our room was below par. Water damage within the walls was painted over. Paid parking for a subpar parking lot was not worth the $10 a day. The amenities was great though! Love the front desk staff! They were very enjoyable!
We enjoyed our brief visit at Springhill Suites. We weren't there long enough to use the amenities, but we did observe at the pool a film on top of the water. Weren't quite sure what it could be. Room was very comfortable and clean.
BBing19I am glad I didn’t pay full price ($350/night) for this. Great location and everything looks nice from the outside and the lobby. The room is decent from the looks but once you stay in there, you will realized nothing is working properly.
The AC/Heater was not working, the control for the AC/Heater doesn’t work so the AC was blasting cold air all night on NYE!!! So we were both freezing and it was 2am!
The TV only have 5 channels and 2 are the same as the other 2, so in reality only 3 channels. The TV quality is also very outdated. Feel like we were watching TV from the 80s/90s when it was the actual 2024 NYE concerts. And on the 5th channel, it is just showing how DirectTV subscription is expired, like what?
The Wifi in the room is not free unless you are a Bonvoy member.
There was less than a quarter roll of toilet paper on the Tp dispenser and they also didn’t provide a second roll. The body wash pump was empty and the shampoo ran out.
The bottom side of the toilet seat looks very filthy as if they haven’t clean that part of the toilet seat in a while. The floor of the bathroom was also very dirty.
We usually check if we can ask for a late check-out the night before, but we called the front desk with no answers. When they finally answered, they said we have to call back at 7am to let us know. Ehh Hello? The whole point of getting a late check out is so we can sleep in? So I had to set an alarm to call back at 7am to get a 1pm check out. It was a bit annoying.
This was a big disappointment for me because this was supposed to be a nice hotel from Marriott as the Autograph Collection. Especially for $350 a night in the middle of Old Town Alexandria, I had expected better quality.
Not to mention the chaos during check-in. Seems like there were only 4 workers there for HUNDReDs of customer. People were angry about being stuck in the parking garage and no one can help them and they gave a lady a room that currently already have someone checked-in. Apparently the lady opened the door when the guy was showering in the room. What a chaos!
SSaymynameeunjinI arrived on a very early flight and was completely exhausted. I asked the hotel if it was possible to check in early, and luckily, they had a room available and let me check in right away. I was so grateful to be able to take a shower and get some rest.
The hotel facilities are older than I expected, but everything I needed was there. Overall, I really appreciated their kindness and flexibility.
ผผู้เข้าพักWas in town for 2 concerts one friday night and the other all day sat. Check in was smooth due to reservations. Rooms were clean as well as hotel in general. I e stayed there before in march 23 so I knew what to expect.
ผผู้เข้าพักOver all ,this is and older hotel, but it appears to be taken care of, the rugs in the halls were nice and clean. Getting into the room was a problem, you had to put the room key into the slot many times before you would get a green light to enter. This was every time you went into the room. It took 10-15 minutes for the shower water to get warm/hot, every time.
I purchased a king size bed but was put in a room with two double beds. They claimed that all the king size were booked. I showed them my confirmation of a king size being booked but they said there was nothing they could do since no king size beds were available. The price was very reasonable
ผผู้เข้าพักDa ich zuvor bereits in anderen Häusern der Kette übernachtet hatte, hing die Messlatte hoch. Dieses Haus konnte sie nicht reissen, es blieb unter den Erwartungen. Das von mir genutzte Zimmer war recht klein, ebenso das Badezimmer. Es war sehr ruhig und sauber, wirkte allerdings - wie auch die Präsentation des Frühstücks - lieblos. Eine für abreisende Gäste sicherlich interessante Möglichkeit, Wäsche zu waschen, ist ebenfalls nicht vorhanden; da der Rezeptionist nicht aus der Gegend war, konnte er zu Waschsalons keine Auskunft geben.
ผผู้เข้าพักOn the positive side, the location is excellent - in a peaceful neighborhood, yet I was in easy walking distance to the Convention Center and lots else, with a centrol location for pretty much wherever you’d like to go, as well as decent parking options. It is also a lovely historic property full of character. On the flip side of being old, it seems that every door sticks when you try to open or close it and it is not friendly for those who need accessibility, with stairs here and there you have to lug your suitcase up. Back on the bright side, the little black cat who hangs out around the place is adorable and sweet and made my day whenever I ran into it.