Beautiful hotel! Amazing view, beach and the restaurant has a big variety of food! And proce definitely reasonable. We stay for 10 days and always eat there. There is a diving center inside with awesome people. They also organize trip to nearby island.
On top of the that we had some medial issue and the hotel stuff helped to call the doctor and arrange visit and transportation to nearby clinic! Absolute awesome!!!!
Maybe the breakfast is not that reach as expected, but open at 5:30!
Overall 10+
I have been using Costabella for nearly 20 years and have always considered it a pleasant, well maintained hotel. In fact I even got married here! However, during my most recent stay, the experience fell noticeably short of expectations.
We booked a poolside room and, after check in, I was genuinely surprised to find that the room was on the third floor. Based on my many previous stays, I had always understood poolside rooms to be those adjacent to the pool at ground level. If you are booking a poolside room, be aware that this may not be the case and expectations should be managed accordingly.
The room itself was a little dated in style, but it was clean, comfortable, and well looked after. Housekeeping was consistent throughout the stay, which helped offset the older décor.
The pool area is relatively small but generally well maintained. Unfortunately, it was extremely crowded throughout the day due to the large number of day pass visitors. As a result, there were no chairs or loungers available for hotel guests for most of the day, which was disappointing. On a positive note, the beach area was clean and pleasant.
The food was the main let down. The buffet breakfast would rate no more than 4 out of 10. Much of the food had not been replenished, including empty juice and coffee stations, and what remained was cold and unappetising. However, it was better on the second day.
Dinner was equally disappointing. Several main courses were served cold and had to be sent back to the kitchen twice. In the end, we cancelled two seafood dishes altogether, as reheating raised concerns about food quality and safety. The steak, which was once a highlight of Costabella for me, was extremely tough and far below the standard I have previously enjoyed.
Overall, Costabella still has many positive qualities, but this stay did not reflect the standards I have previously associated with the resort and this will be my last visit. Unless the quality of the food and the management of guest capacity improve, I would find it difficult to recommend Costabella based on this recent experience.
ผผู้เข้าพักI booked for a room with pool view which is more expensive than the rest of the rooms but i was greatly disappointed. We were placed in a room with a roof view and the view of another building! It was a waste of money! We only get to see the roof of something! Never again would i be paying extra money for a pool view when the hotel will not give us such kind of room as advertised. They said they will transfer us to a room with a pool view but it did not happen. We kept on waiting but it did not happen until we gave up.
The receptionist was a little disrespectful and impatient.
Worse still, they do not allow guests who have checked in the hotel to use the pool with inflatable play set and slides. I was mislead into thinking that guests can use the pool with inflatable play set for free. The hotel guests have to pay P600 per person in order for one to be able to use such pool and slides. I guess families with children have been more disappointed than me knowing that they and their kids could not use such pool for free.
So those who will try to book this hotel hoping their kids can enjoy the pool with inflatable play set and slides for free, think again. You will be greatly disappointed because you will only be able to use the ordinary pools.
TTreyExplorerAmazing staff! Great food, many pools, and brilliant atmosphere. I was in a newly renovated room.
Although the toilet seat definitely needed updating. The seat was damaged/old and needed replacing. I requested this two days in a row, and it wasn’t changed.
Other than the toilet seat issue, my stay was perfect.
RRIf you’re looking for a peaceful getaway surrounded by nature, with a refreshing atmosphere in a remote location and especially if you’re into advanced diving this is an excellent place to stay. We stayed for just 1 night, as we wanted to explore other activities and we’re not advanced divers, so we decided to change our plans.
A quick tip: prepare cash in advance. The nearest ATM is quite far from the resort, so you’ll need to take a tricycle or rent a motorbike. The resort only accepts cash.
The highlight for us was the stunning sea view and breathtaking sunset. The property isn’t very large, but with plenty of trees it feels secluded and peaceful. The food was also delicious.